Unpub

Decent price, responses to questions are good. I had to jump through hoops to get ticket information because it does not show up on there web site, "Technical difficulties" for last few days. Obviously they need another IT person. I will be canceling my subscription soon

quick response but bad answer.

I found a great rate at this site but was a little leary that I would get the actual quote. Airline confirmation came quickly and unpub provided updates as the tickets were being confirmed. Overall very satisfied.

I had a good experience booking with Unpub. I did the free trial and got a discount on my plane tickets plus a bunch of extra perks. I was a little skeptical at first but it turned out to be a good deal.

The site went down at least three times while trying to book. My credit card was supposedly declined, but wasn't my card's issue. I couldn't get anyone on the phone. I was put on hold then hung up on a half dozen times. I finally got a representative on a different number, thought it was go to go, but did not receive my E-ticket as promised. Another call and finally received my e-ticket. I am not confident with this purchase.

Difficult to get someone on the phone, my card was wrongfully declined, I did not receive my e-ticket as promised. it took another call to get that. The representatives were very pleasant.

Old Review: There have been ups and downs but they have tried to get me best services.

New Review: I became a member by mistake, as I forgot to unsubscribe by the end of my free 1 month membership. But, it has been such a blessing in disguise that I am going to stay a member absolutely. Unpub gives great pricing and the $50 membership discount is one of the sweatiest cherry on top.
I understand that their website isn't ideal and have some technical glitches, but I am fine with it because they have a very responsive customer service. One call without all that self-service IVR crap and you directly reach a agent that processes your concerns swiftly. Plus if you call in the first 24 hours, you can update and refund anything without any cancellation or update charges.
I probably don't mind if their website stay this way with a few bugs, the money they save from spending on the website is better utilized serving customers.

No self-service IVR crap, directly to the agent. Agents are very quick and confident in their response. Shows that they have been trained very well.

Comparing prices on Google Flight, Kiwi.com, and the carriers directly; Unpub still had the better option with the better price. Purchasing the tickets were a breaze and the e-tickets were sent to my email within 5 minutes.

Great experience. I kept watching the price to Chennai India for a few days, and bought my flight from UnPub. It is a very user friendly site. Thanks.

Unpub customer service is very good. I usually don't leave comments but I have to tell you how great Tim was helping me with my airplane ticket. Keep it up!

Customer service is awesome!

Thanks for free savings and for causing me to pay less for the bookings I desired; very helpful, much appreciated: I hope you all have a wonderful nice life

Love this service. I always get a decent discount towards my flights and unpub offers 24/7 customer care where I can speak to a real person in minutes.

It was good, I just wish it would say that you automatically are subscribed once you book a ticket, but the customer service was excellent! No complaints

It was a good experience. I don't fly too often but you guys made it easy for me, I appreciate the patience of the staff and the app is very easy to use.

I bought an international flight with stopovers via Unpub. I was able to verify the reservation with Turkish Airlines. A few days after the reservation I got an email from Turkish that the connecting flight in Istanbul has been rescheduled earlier leaving just 30 minutes to catch the connecting flight.
I called Turkish and they would not help me because I bought the ticket via an agent and I would have to speak to them.
I spoke to Unpub and the guy convinced me to confirm the same flight. He said it would be no problem. He knows the airport and the arrival and departure is in the same terminal. I kept questioning it but he kept insisting it's fine.
I called Turkish and they said it will be impossible to catch the second flight as I would have to go through security again. I would need 90 minutes minimum. Turkish said the agent should have selected a later flight (leaving 4 hours later).
After a few calls I got a hold of the floor manager Billy. He was very nice and understanding. He placed me on hold for 10 minutes and when he was back with me he had rescheduled the flight to my satisfaction.

They are not a serious company. They have been holding a refund for me for over six months. Every time I email them I get the same response that they apologize and it should be another few weeks or days. But NOTHING happens, it is just canned responses. Do not do business with this company!

There's a reason why Unpub's flights appear cheaper... they get you after booking with additional fees. Was told it's additional fees the airline are charging, when I pointed to the own airlines website fee table asking where the $200 fee they were claiming came from, they then gave me a courtesy discount (on a fee they "had no control over") of $15, so clearly the $200 "additional fee" is a scam.

Hello,

When I first booked my flight for less than $200 per person, I was told the booking did not went through, it is very unusual but there might have been a timing error with the airline, e.g. because other people tried to book the flight as well.
One day later I had to pay more than $100 more for the same flight. This is obviously the worst first time experience I could have had with your website.

I had a trial membership. Excellent Customer service. One issue stopped me from joining. I bought 8 nights hotel. The price went down 25% before my stay but they refused to reimburse. I would have given them 5 stars if they would have helped me. Few things I want to know which I can find on their website.
1. They have different level membership but it does not tell benefits and price of each.
2. They give discount on flights and hotels but they take away 34% for fees. How much is your fees?

Thx.

I bought a flight from unpub, the flight was cancelled and the airline refunded immediately I know because some of the extra purchases I made was immediately refunded to my card. This was on April 6. It's going on two months abs I have not been refunded by Unpub and until now they make excuses about why. Cheap flights but if something goes wrong you are screwed.

I have been waiting for a refund that the airline sent to UnPub 2 weeks ago. Customer Service advised it could take 4-5 months for them to process my refund. Other forms of payment used on the same ticket were refunded next day. Despite numerous requests from me, my bank and Spirit Airlines, UnPub refuses to process the refund.

The trip booking process was efficient. However, we had to cancel our trip due to COVID. Airline issued a refund back to unpub after we provided documents within a week. However, Unpub has been giving us a run around for 2.5+ months at this point without being able to process the refund. I have had atleast 25 calls with their customer service department and they keep giving false hopes that its under processing to no avail. I would highly recommend staying away from this company.

You should learn from my mistake. Booking with them is a huge risk which I learned after booking. I was charged right away but my ticket was not confirmed until after few days and multiple calls. In that meantime, you can neither cancel nor make another booking because you are stuck with them. Then the airlines cancelled due to covid and now the refund have to come through unpub. I have been waiting for around two weeks for refund. It should not take more than 3-5 days. Then they charged my card without my permission for subscription which was cancelled during the trial. Ugh, I am so tired at this point.

When I booked my second flight with unpub, their website changed my first name when I made the payment using a card with a different name. I realized the error only afterwards and I was told I have to pay over $150 to change the name on the ticket. My first trip also disappeared from the website once I booked the second flight, so i cannot see it anymore.

I have the pro subscription and when I book a flight, I got a nice discount, but the whole process is quite uncomfortable, and you don't feel sure if the flight is actually booked or not. Process makes you worry that you may not actually have a ticket

My son’s date of birth was incorrectly submitted, he’s a minor but he became an adult in the airline system which led to a lot of issues. I’m still trying to figure out how to fix it but unpub team is unable to help