eDreams

My booking process was real quick and easy.However, in the payment process i was directed to pay through paypal.i got stock for awhile because i dont have paypal.Succesfully i was able to book myself and my two friends.I have received the booking confirmation instantly.

I booked a trip for 3 ticketed passengers. I was charged the advertised rate for 3 ticketed passengers. But I received 2 ticketed passengers and one infant-in-lap without a third seat. I contacted customer service and was told a manager was notified and to wait 48-72 hours. My scheduled flight was in less than 48 hours. I was also told that a child under 2 was not allowed his own seat, which is 100% untrue. I had to speak directly with the airline 5 times to resolve the matter and have still not received my refund.

It is extremely disappointing. I booked a flight with ref no: *******8196... till the booking is complete tes of e mails kept popping up. In the e dreams sight i had opted for baggage allowance for two ways and in actual airline ticketing is showing check in baggae only one way. The air line is telling contact your booking agent and E dreams no way to conatct,. It is ridiculoius and the time wasted is not worth the saving... not even one phone number that can be contacted

I needed to make adjustments and couldn't get hold of anyone to talk to!? I used to use edreams many years ago when they had someone real to help and talk to with any issues. Now it's all virtual and a complete nightmare to use or get any attention when needed.

They refuse to refund of $3,000 and took too long to respond. They didn't refund even with insurance and their own email says that they will refund. I contacted them right after the cancelation of insured ticket and despite their own email and chats contact saying that they will refund, after over 6 months they claim that too much time has passed and now they are not obligated to refund.

SCAM FOR YOUR MONEY! I booked a flight and moments after I tried to cancel, then all of a sudden their website was under maintenance. I waited until it was back up and it worked as soon as I was over the 24hr threshold. I tried to cancel via the app and they stated to "call the airline directly". I then waited for 20min to speak with an agent at Frontier for them to say that they cannot confirm the booking because EDreams does not supply the customer with any information to verify the purchase. They do not supply the direct confirmation number with the airline, nor do they put down your phone number or personal email. So in the end I could not cancel directly with the airline or even get flight credit with them. I've called EDreams number several times, I've sent int emails, and waited over an hour for an agent on the Live Chat option. Scam after scam. I will never be booking with this company again.

My experience during booking for my airline ticket was easy and clear understandable, all available information about the booking was verify to me.
But i am still waiting for my boarding pass,which i am yet to received.
I appreciate your company and i wish to do more transaction in the future.
Thank you for your corporation.

Kind Regards
Margaret Ekenyou Kodokodo

Everything was pretty simple and easy, except for one thing - the price of the plane ticket. When I was looking at the times of leave of the planes, and was planing whit my coulege when will he go on the trip, I saw one price of the ticket, and half an hour later that same ticket for that same day and time was 73 euros more expensive.

The company is a total scam. After trying to cancel with them within the deadline unsuccessfully, wasting 4.5 hours of my time (6 calls, each time a new representative), they directed me to contact the airline. Play, the airline, refunded me the money the same day and confirmed via email (attached is their email). Contacted eDreams via their chat and 45 minutes later they asked me to email them and they would refund me within 2 weeks. I did on 5/11 and as of 5/27, they hadn't. I called again and they asked me to "kindly wait 72 hours". When asked when, exactly, they replied "kindly wait 72 hours." When I asked if they meant by May 31st, they replied "kindly wait 72 hours" over and over (chat log attached). Until I finally gave up. BEWARE!

I used this program for the first time last year. There was a problem with the ticket I bought from Nordwind airlines. That's right, the money I paid was refunded. I hope I won't encounter a problem this time and will make my flight on time.

When I got to the airport I got charged for some one to read a paper for me as I'm almost blind. The person in the window charged me $37.00 and they couldn't explain to me why. I would not be traveling by this airport again.

I have been waiting for over a month for a refund of $2300 Canadian... I've called and spoke to a bunch of different people now they have gonna very rude and hang up on me... their number is 1 they 613 sent 366 me 4297 they sent me an email saying the airlines would not refund my money. I called the airlines and they said they have nothing to do with the refund because I didn't purchase the tickets through them. I called the company back and they said we're not an airlines and to that I said your the company I bought my tickets from. They said they wouldn't give me anything and closing down the company wouldn't get my money back

Please do not book through these scamsters,they will they will botch up your bookings, I booked thourgh these cheaters for my holidays & untill the last moment they had no courtesy to inform me that the booking is not conformed.I had to rebook with very very high fares, my budget holiday I had planned for nearly a year back was a total disaster,they are not ready to pay for any compensation.Please people kindly do not use these cheaters again.

My account was involved in a fraud from your agency. I received a debit of R******* from my account to your agency that I didn't issue nor approved. I emailed your agency seeking for an explanation but never received any.

After I have received the tickets I asked for check-in. It was done in some time and the boarding passes have been sent to me later. But when I went to the airport I couldn't scan this boarding pass. I had to ask for a help from the staff. It took some time to deal with is and finally I have received the very last seat in the airplane. But I was not explained why this happened and why I couldn't have the seat that was indicated on the boarding pass.

They didnt make troubles. Was very smooth. Flight was even ready before time. No stupid waiting times. Everything went quickly. No troubles to my baggage. They were very friendly and responsive to my needs.

After booking a flight, company automatically enrolled me in prime membership without notifying. They attempted to charge $69.99 on my card, but luckily my bank caught it and denied the charge. These practices are shady, bordering on fraud. WILL NOT BE USING THEM AGAIN!

Location: US

As ai stated before, prices are weird when it comes to Edreams, with or without Prime, same prices, and sometimes even more expensive with Prime or just a few cents or little euro's cheaper, not worth it to be honest.

Also, sometimes we find these same flights cheaper elsewhere, the booking fees through Edreams is just too much sometimes, not worth it when sometimes it can be cheaper on their own sites.

Just wish Edreams could make prices more accessible (since they're know for being the 'cheapest' options out there), not really anymore, at least from what I experience.
We looked for flights to New York, within the same hour prices changed really strangely, it was sometimes under €400, sometimes a tint bit higher, and then we ended up with the highest, NOT RIGHT!

Anyway, I'll still keep on purchasing through Edreams but from now on whenever I find a cheaper option, I won't hesitate and go elsewhere to purchase my flights/holiday.

Scam site! I paid extra for the "flexible and easy change of flight" option, just to find out 8 days before my return flight that it is only changeable 24 hrs before the FIRST flight. There is NO mention of this anywhere on the website. The alternative flight option edreams offered me was 3000Euro (as opposed to the 800Euro i paid for the original flight!). When I myself searched for alternative flights online i easily found similar flights for only 1200Euro. Edreams is a total rip off!

1. We found the flight we wanted in "Sky scanner" - and than we found out that all prices were changed.
Instead $ 260.00/ ticked - 345$ / ticket.
2. after i insert all details of 6 passangers - the order stoped working and restarted with alert that im gonna lose the prices.
3. first time order seats were empty and i could pick 6 seats together in 2nd line at $18.00/seat, as i said the order suddenly restarted and the new offer was $45.00/seat only in back of the plane.

Edreams claims that your second part of your flight is pending or that it cannot be issued. They then wait until the last minute to extract exorbetent prices for your flight. If you or they cancel, they extract the money anyway without issuing the ticket. You won't get your money back... Ever. And you won't get a ticket.

They cancelled my flights and didnt rebook me a new one. Now they took my money and put me under no show. There customer services are handful. They also take money out of your account twice without permission. My return ticket isnt yet expired, they refused to refund and change my new requested dates. Overall i advice to never use them.

I booked a trip (flight and hotel) for over $2,000. I needed to cancel due to a family emergency. I went through my email to cancel then to the chat to cancel. The email said non-refundable and the chat said that I would be refunded for the airline. Which is it? The flight and hotel were booked at the same time yet the hotel wasn't cancelled. I was told that I had to call. I called and was told that only $200 could be refunded because it wasn't cancelled before a certain date, which it was. I referred to the email which was 3 days before the date I was told. The customer service was angry and changed his story as i tried to cancel before the date. Short story made long... I'm out $1,500. I would never booked through edreams again in my life. There is no easy access to customer service and when you do get through the service was lacking and unhelpful. Very frustrating and disappointing.