eDreamsReviews 3,607

They look like US democrat party; the best stealer in the world, i paid 3 days rental car before pick up they took my money from my bank account; flight was delayed, when i pick up my car they char $183 dollars more to my account
Why? I paid at front for my 3 days
Also no costumer service

This was a bad experience
When I did the ticket reservation I paid for a preselected seat and asked for a wheel chair
My ticket was ok but no seat selection shwewd on Air Canada site when I checked in and I had to pay again to reserve my seats and no wheelchair was registered for me I had to walk the long distances and stand in line for ever with t2o knee replacements and a tripple bypass plus m 78 yas of age
I would never use this service again

They trick you into buying a membership and then when you question it. Yes we will refund but didn't. Then customer service is non existent. I tried to book with Web-jet Aust and was sent to them. They are frauds and take your money without consent. Bank wont do anything as you booked through them but knew what they do

I was made to believe that I would be refunded if there was a health issue and as a senior on SS I believed the gentlemen. I booked to go see my son for Mother's Day and found that due to cancer surgery, I could not make the flight. I was told... oh well, sorry you can't get a doctor's release, but we are not refunding this trip either.

I wish there would be 0 star to give them. Called twice and they have no one to help place on hold and hangs up and never calls back.

I bought tickets for my whole family in March 2021, which I didn't use, and as per Turkish Airlines' policy, I would have until 31-March to set the travel dates (I'm attaching the T&C's from the time of the purchase). I then STARTED to call eDreams early February to set the new travel dates. All they said was "the airline refused". I called the airline and they said "you need to do it via the travel agent". It's a complete scam. Lost thousands of dollars...

A simple request that Trip.com usually completes in less than 3 minutes has taken these guys 2 days and 3 hours and yet no result.

Flight leaves in less than 30 hours and they are unable to help. Not that they can't help but support agents are rude and dismissive and just keep transferring you around with one, then insists you complete the request in-app. The agents in the app insist you call instead. Almost like a game organized by high-schoolers.
Upon calling they transfer you around all over again then the cycle continues. Been this way for the past 2 days.

Total scam, do yourself a favor and stay away from this site. They will take your money! I am out over 500 dollars after a month of fighting with these idiots. I am at a loss for words that a company like this can continue operate.

They make zero effort to work with you. They hung up on me, ended conversations when I reasonably wanted assistance when they cancelled my flights last minute. Absolutely do not book, no matter what the deal is. You will regret it later.

Flights booking get canceled all the time, price changes after inserting bank details, customer service even worse. Really bad from top to bottom.

They Canceled my flight at last minute and won't give refund, can't contact them tried calling to no avail, no reply to emails, DO NOT BOOK with e dreams. Scams...
I tried to speak to their manager Mr. Peter Smith - the most stupid manager ever... He just dropped off my call...
Products used:
Booked on Edreams...

I book flight from manchester to turkey via brussels. They've confirmed: manchester to brussels & from brussels to Turkey.
& in return from turkey to brussels was confirmed by edreams but they have declined from brussels to manchester without a reason nor they willing to help me rearrange the bookings.
Big disappointment. I won't use edreams in future nor will I recommend it to others.

I just came to know that the amount has been deducted from my account due to the subscription of EDreams. I haven't subscribe yet but I don't know how it happens. And the next thing is the amount has been deducted twice. Literally 190$ has been deducted. I haven't subscribe it knowingly. I tried to contact them but they didn't respond. No online calls no emails. I hate their service. I am not using any services from them now. My 190$ has gone badly.

In the morning i still got confirmation that my 3 flight where arrange and only my first flight went oke the other to did not exciste. And at that moment you cannot reach them. You call them the next day when you had to arrange a ticket by an other air company by your self and than they tell you you will not get a refund because you checked in for the first flight.

Terrible company! Flight was cancelled and I requested refund. After 6 months and lots of phone calls where each time I was told the money would be refunded within 5 to 15 days I finally resorted to threatening to take the company to court. Only after this threat was the refund received.

I had the misfortune of purchasing my plane ticket from this website. It has been a nightmare ever since. I forgot to put my middle name on the booking. The airline asked me to contact the agent to add a simple middle name. It has been more than 2 weeks and this company has been giving me the runaround for a simple name correction. The agents are polite but are completely useless. I'm prepared to cancel the plane ticket, hopefully, I'm able to get a full refund and never do business with this company again. EDreams is eNightmare.

Made two separate bookings. Both not processed correctly. One without any notice reimbursement. Other booking never reimbursed. Contact with helpdesk takes loads of (waiting time) mostly chat robot. No useful answers or help at all.

Awful awful awful. Their online assistance is just a loop where you get no help. They do not answer their phone. The absolute worst company. They sent boarding passes the day after I reached my destination. Losers.