Overview
eDreams has a rating of 4 stars from 9,385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
I booked a flight from Berlin July 12. It was booked through Aer Lingus. The flight was canceled because of a pilot strike in Ireland. Aer Lingus re-booked the flight through British Airways and when I arrived at the airport I found that my flight from LHR to PHL was canceled as well. That re-booking was for the next day late afternoon and I missed my mother's birthday celebration. I was interested in receiving some kind of reimbursement for this huge delay but there are no records that the airlines or Edreams will share that I can send to Air Help.
I had a good experience and was sorted quickly which is what I needed as we are travelling for a family funeral
Easy peasy... Everything worked out well. Check in Online and printing out the ticket in barcode. Thank you
So far so good got the ticket from this sit and so far everything was ok.
It was a good service. I got a very good rate for the tickets and it was very fast
Thank you, I received confirmation of the trip within 5 minutes
I made my booking very easy and fast.I was not expecting to have it that easy.
All details of flight were explained making it easier for me to decide to book flight
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Frank,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care