eDreams has a rating of 4 stars from 10,616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
Fast and easy to deal with best price good customer service Only 1 more characters to make your standard review into a featured review!
I have never used the site before but I found it useful, easy and very helpful
I enjoy using your site. It is very clear and the booking is working very well.
It was real quick and good customer service. I like it so far.
Everything is good so far! Looking forward to travel to experience the adventure awaits, meet good people. Beautiful place to film.
Dont push too hard and i would be giving 5 stars. By making me give you a review mistakenly you will not be receiving good reviews. Other than that it is okay, my first time trying. Will come back for an update after my travel.
Everything is good except the calendar because I couldn't write my data from passport. I was paying for automatically check in bat you didn't have fool information about me. If you have some instructions on how I can do that easily.
Dear Dragana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
There si no Bosnia in region settings. Everything else good.
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Edona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care