Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Hello, I have received confirmation of my trip and would like to inform you that I am satisfied with your services. Please continue working at this speed in order to expedite our needs. All the best
I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.
It was our first time to book via edreams, and our experience was good. Hopefully, it will be easy to rebook as well if needed to change our flights.
Always helpful and very informative, very easy to book and great service
Initially it was great to book flights from this app. Then i took a trial premium version. Without notice, at the end of trial period i got charged for full version. It was still fine, initially though i could not find any of the common flights. After that flights were visible and cheaper too; but later I couldn't see much options of hotels
El proceso de compra fue muy sencillo y rapido para realizar la busqueda de los boletos y el respectivo pago, todo salio bien. Ahora esperando para realizar este viaje en el mes de Enero.
Everything seems ok, I hope it will be so when I get o my flight
Never received my confirmation information and it's been super difficult to get ahold of the company
Dear Dawn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hlki istifad etmmişm.21.01.2025 tari xd istifad edcm.v ondan sonra qrar vercm.
Todo fue fantástico, recomiendo esta app
Y es totalmente confiable.
Did struggle a bit with the website but not sure who was responsible for that. Ie travelling with or without travel insurance - no box for 'arranging my own' and unsure of cabin sizes available and also upset that for the cheap prices I needed to join prime
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
As I went to pay I got kicked off until next day. I almost booked it with another site and decided not to. Now every time I go on line to enquire about another trip the pricing is in Euros? Also had no choice but to accept a prime membership or it would not allow me to continue.
Thanks Paula
Dear Paula,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
As said above...
I answer what il Watt if it goes on like thzt i will not ans er anything more
Dear Anne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Todo bien. Hasta ahora excelente! Contaré más luego del viaje! Ante no!. Gracias.
Excellent and easy my booking going smooth i will use the sight in future
Quickly recived my flight details after booking. Everything seems to be fine expect my flight cannot be checked on the airlines site since I booked here and not directly with them. Otherwise good service
Elegí una fecha y cuando ya quiero pagar me sale otra fecha.
Dear Jimmy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pratima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care