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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Too many steps to complete the process and the ticket information doesn't seem to be accessed easily
No soy experta en tecnología pero pude hacer mi reserva con facilidad y con descuentos. Esperemos el viaje a ver si la experiencia es igual de excelente
Good. Good. Good. Good. Good. Good. Good. Good. Good. Good.
I only received a confirmation but not my e-tickets. I'd like to see the tickets
Dear Tal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Lots of nickle and diming, way too many emails since. Will book directly with the airline next time.
Dear Holly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am satisfied with this booking experience. The offers were clear and well organized
Experience was great and thank tou for your friwndly website. I tried different sites but I've found that prices were cheaper and exploring through the site was easy. I will definitely be baxk to book from the site again and again.
Was simple to search for what I wanted and very easy to book would definitely recommend
My experience with edreamd was very good and I happy because was cheaper than other companies
Hi. Can you tell me about my fligh to Viena, that I booked with you. I have receiped a cod for booking, but i didn't have the cod for my ticked. Can you help me
This is was good service and i am happy how is works this and i would like to learn more
Manchester to Rio return quoted as £1400. I have it for £830. Now for further savings with booking accommodation via hostelworld, planning the trip with my Lonely Planet Guide and the route details via Rome2Rio.com Route Brazil, Peru, Chile, Bolivia Paraguay, Argentina, Uruguay will take a lot of booking
Dear Philip,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A simple app for finding the best deals for travel around the world
Easy and quick good service I really appreciate it thank you very much
Dear Ubah,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Satisfying and appropriate to my needs. Will definitely be using it again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Narcisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care