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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was a good experience using this site for the first time.
Thanks
It's a good experience to book my flight using edreams for Scotland
Everything happened in quickly, i am using the app and works in perfect
Overall the app is easy to use, but as I tried the eDreams Prime subscription, I can say that it ain't really worth it the price. I had problems on the app when loading the boarding passes: insead of giving me 4 passes for two passengers and a scale for both, it kept repeating the same two passes for two flights and for only one of the passengers. So I had to go myself on the airline's web and do the check-in to get all the boarding passes.
Also when just wanting to check your trip on the app, it's so annoying always getting the pop-ups of hotel or cars offers on the page, and can't simply see the details of your trip without them covering it.
I just like eDreams for showing more airlines results at once, and the free trial they let you use at first.
It kept saying you will receive your details and I never did. Will not be using this.
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have paid for flights and woke up this morning and edreams has taken £89 from my bank
Dear Claire,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking my plane ticket online was seamless and hassle-free. The website was user-friendly, with clear options and competitive prices. The process was quick, and I received instant confirmation without any issues. Everything was smooth from start to finish. Highly recommend for a convenient and efficient booking experience!
Too many steps to complete the process and the ticket information doesn't seem to be accessed easily
No soy experta en tecnología pero pude hacer mi reserva con facilidad y con descuentos. Esperemos el viaje a ver si la experiencia es igual de excelente
Dear Narcisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good. Good. Good. Good. Good. Good. Good. Good. Good. Good.
I only received a confirmation but not my e-tickets. I'd like to see the tickets
Dear Tal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Lots of nickle and diming, way too many emails since. Will book directly with the airline next time.
Dear Holly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am satisfied with this booking experience. The offers were clear and well organized
Experience was great and thank tou for your friwndly website. I tried different sites but I've found that prices were cheaper and exploring through the site was easy. I will definitely be baxk to book from the site again and again.
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Dear Silvia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care