Overview
eDreams has a rating of 4 stars from 10,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Purchased the flex travel through there site, which was A LOT extra. I had to switch a flight which I was told to pay the airline price difference and then I'd get reimbursed. No one ever got back to me. I'm still waiting for my money.
What I paid for my ticket was a price gauge, I would have been better off going through the airline directly. Avoid at all cost!
I have booked a flight with them for $1500 + and they cancelled it due to airline didn't get confirmation with them. They are only offering $986 as refund now and I have to spend another $2200 to book the flight to the same destination again. They also lied about flight being fully booked where I was able to find seats in the same flight to the same destination for the same date. This is not a place I will never book my vacations anymore and don't trust them at all. What a rip off!
Es muy práctico el encontrar opciones de vuelo a muy buen precio
Bought a one way ticket from Naples to Palermo and the total came to 179 euros. I tried to find the price details since I only received confirmation of a one way...did I buy return? I couldn't find the details. Frustrating.
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Do not deal with this company! If you cancel, good luck getting your money back. I got the run around for a year only to get an offer of 10% of my money back if I give them my personal banking information
Must say a seamless experience where booking was made very simple. Even though I am an airline employee having worked in the airline industry over 2 decades, I find EDreams site very easy to navigate.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I had the easiest time booking the air ticket with eDreams platform, however, when trying to contact their customer service, there is only a number to call, and to make things worse, the phone automated system didn't work at all, wasting all my time and effort.
Dear Qi Hui,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
1st time and satisfied. It had the cheapest price and it was even cheaper at purchase so I went with Edreams.
Good service fastest good explanation,given more time to process,
Don't dare to use Edreams, scammers company, in any case of a issue, you will never see your money back, I was stuck in the airport because edreams didn't inform me that the airline company has canceled my ticket, so I had to stay in the airport for a day and search for new tickets, directly on airline's company, I was promised for a refund by Edreams manager on phone, but I never received it for almost half year now, getting fed by their support agents with different stories! Scammers!
****an update - Edreams contacted me that they doesn't receive a response from airline company, and told me to contact the company by myself))))) what a joke
Dear Anna,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Booked a trip to Cancun for 11/15 to 11/19. The flight dates were correct. The hotel was booked for 11/14 to 11/18. I had to pay $340 out of pocket to cover the extra night. Calling the so called ‘help center' sent me in circles until frustrated. I should have booked everything myself. DO NOT USE THIS COMPANY! You will be sorry!
EDreams cheated on us not paying in refund for ticket cancelled. Highly manipulative. Do not ever ever purchase through eDreams. A real fraud. They respond saying check personal email which is a hoax again.
We purchased a flexible ticket. But when we tried to use our privilege, we wasted 4 days, a lot of nerves and finally will purchase a ticket again. I can't describe how bad customer service is. Just hope soon they will go out of business
EDreams has so many add on charges, it is better and less expensive to book directly with the airline. After booking with EDreams, I saw the airline website had a betting price for the same flight. EDreams promoted 24 hour full refund, but that is not true. They don't have a refund policy at all, only what each individual airline offers. Don't book with them; go to the airline website.
The rates and discounts are unimaginable. The app navigation is smooth,the entire sequence of data input is just so convenient
To much information about offers making the whole experience difficult to negotiate. Cost of flight was £43 approx.but Easy Jet sent me an email quoting £85. Very confusing. £43 has been taken from my credit card so I guess that's the right amount after all.
Dear Jennifer,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
My interaction with the customer service reps is excellent - i was however concerned when the first leg of my flight was cancelled - and so had to rebook - i am awaiting a refund for that flight
EDreams got 5 stars for ease of booking and keeping me informed. However, they lost 3 stars because their sales pitch about getting 80% of your purchase price back if you cancel is nonsense as I found out when I had to call customer services because the chat bot doesn't have all the answers. It went rapidly downhill from there...
Dear Tracey,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gopi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team