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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate and good selection of flights and destinations and flight schedules
Easy to use and found a great offer for us. We were looking for internal flights to meet up with an international flight and found good options for the dates we were looking for. Straightforward to book.
Easy yo book but too many emails. Confusing with two air flight numbers.
I book plane tickets not just once or twice, but many times and I always ensure that all the information I provided are correct. But with this site, which is my first time booking with them, they screwed up the information you provided, for i.e. The dob, last name and everything. When you tried to get it fixed, they told us NO because we didn't purchase their add on service to get help! What kind of bull$#*! is that? Now, I have to purchase another three plane tickets because of their error! Bull$#*!! NEVER EVER book with eDreams, don't know how they rate on kayak is 9.0 because this company is shady! But m starting to loose my trust to Kayak as well!
The booking was easy to complete and I was able to get a good deal for my flights.
Passengers want their flights to be dull and boring from takeoff to landing (with the exception of service and company), and this did not disappoint. Service was excellent on our short flight and we all were very comfortable.
They send a mail on time tell us about our flight status thats good
Through the eat dreams app I did book a flight and adding the coupon code was very easy very effective and I got a better price than I ever would have received if I had just gone directly through the airline so yes you dreams you did me good!
I have just booked return flights to Porto and 2 airport hotel bookings for the first time with eDreams. It all seemed to work fine and at good prices.
Can't book flight and hotel together with different hotels and check in and out dates. Have to do flight separately and then all hotels separately.
Finding it very hard to find out exactly what luggage allowance is on flights busan/jeju jeju/seoul. Nothing is clear
Difficult to contact the company, without making a phone call and I don't want to phone USA.
Can't have separate currency and place of registration. I had account based UK but I wanted prices in dollars
Can't book hotel comfortably because no pictures of the rooms and explanation of beds etc. (Hotels.com much better)
It is very easy step by step simple, also affordable and convenient.
Fue una experiencia agradable y fácil de realizar. Como parte de la compra fui incorporada a una versión "Premiun" que no elegí activamente. Y que luego de un mes me cobran una suscripción anual de 70 dolares que tampoco elegi y que no quiero.
It is positive that the procedure is step by step
The negative thing is that you constantly have to say "no" to all the extras
If you just want a simple flight, you have to go through too many unnecessary choices. Suggestion: come up with a short route!
Firstly I was given the choice of paying a £6 fee for having my luggage returned to me in case was lost. I truly believe that should be part of the airline duty to return it at no cost seeing as is they're mistake. Yet the airline doesn't have this fee, just your platform adds it as an extra cost.
Secondly, I have paid for Wizz Priority, which means I can choose the seat for free, but this option was not possiblebecause I booked the flight through your platform(I have made another booking for my partner from somewhere else for a flight with Wizz Priority and I chose his seat at no charge!)
The boarding card came few hours before my flight was due and got allocated a seat in the middle. When I wanted to change it I ended up paying £14 for it again!
No help from your support team whatsoever.
And the price difference from other platforms was few pounds. So I ended up paying more in the end and getting the unnecessary stress with it.
Dear Alexandra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
If the flight is as easy as the booking that will be a wonderfull beginning of our dream holiday to Sulawesi in may of this year
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care