On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed my booking invoice and i got it very quickly and everything was perfect.
וכל כך חשוב שירות מעולה תמשיכו ככה ותחזרו בתשובה ה' יעזור לכם צדיקים תודה לכם על העדכון היה מדהים!
The process of finding the right holiday is easier that other websites but takes a while to configure how to find the right and best deals
The best price for what we want, though has cost more than during out of season!
Very happy with the service and the ease of booking and being kept informed through the process, my choice for bookings going forward
For me booking a flight is always a mess. Finding the best one, wandering in different websites, changes in fares when you proceed, unclear items, etc. eDream made it easy!
I got my confirmation straight and i am very satisfied with your services.
Bless you.
The telephone number to cancel my prime subscription is incorrect on the website.
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I appear to have accidentally subscribed to some Prime Membership whilst making a booking. I'm going to have to double check there are no more payments involved for this.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything is easy and intuitive and the details are shown in the web and mobile app!
I used your services several times. It was comfortable always! Thanks!
Booking experiences have always been good, but when it comes to collecting all information initially, e.g. frequent flyer numbers for airlines, clubs and KTN, seats, baggage etc. it always seems to be harder or impossible to accomplish and without interaction with support. Improve this or tell me what I am missing and this would be 5 stars.
Dear Jimmy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
If you are booking flights it's best to do the whole process via eDreams - l found l couldn't access my info in any logical way when l tried to find flight info etc when l went onto the Wizz Air portal - ( a very disjointed interface)and when l tried to check in Wizz Air didn't recognise the booking codes l had and only found return flight details for one passenger. Maybe just unlucky - but my tech savvy husband also found the whole experience frustrating.
😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘
Booking procedure should be made simpler and clearer; Ryanair website is a good example
Dear Elaine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A quick and easy process to do the best search with several alternatives
I found just what i was looking for it.
The app is very friendly
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Deals Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Azmina,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team