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eDreams has a rating of 4.0 stars from 9,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
This is the worst company to deal with. I'm still waiting for a refund for a cancelled flight since December.
They kept telling me that they were waiting on the airlines, but the airlines said they were waiting on them to make the request. I was on the phone the entire morning trying to solve it. It is still not solved.
Tip for consumers:
e-dreams is a scam
Products used:
airline ticket
Date of experience: May 10, 2022
I was on the phone and web site with Spirit over 5 hours and could not book the same flight for more money but I was online with edreams for 5 minutes and booked the same flight for $30.00 less
An alternative to booking with the airline which had a lot of confusion and bad customer service
Date of experience: June 17, 2023
It was easy to find flights the the price was better than all the other sites. There were a lot of options to choose from starting from the cheapest to quickest.
EDreams offered lot of choices with best prices.
Date of experience: November 3, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
In general, it was easy booking using application eDreams. Updated me about the gate.
The only thing was that the boarding machine did not accept my booking information, and I was told to go to the boarding deck to complete the boarding.
The boarding staff was friendly and smiling.
Easy booking and good price
Date of experience: November 7, 2022
Dear Nidal Z,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This agency is unreliable, they sold me a ticket which was not valid. At the airport, with this ticket, I did not board the plane because while I had a paid ticket, this was not valid. Now they do not change it, nor do they return my money.
Date of experience: January 2, 2021
There is a big gap in the exchange rate. Although I ordered it at a discounted prices, it was be highly that the exchange rate difference increased the price.
Offer of Special price
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
It is not understandable that the reservation is not eligible for cancellation under the insurance "Cancel for Any Reason" that I paid 48 euro to guarantee an eventual cancellation.
The "Cancel for Any Reason" suggested by eDreams should be applied in any case by its definition.
My booking reference: *******090
Date of experience: February 29, 2020
I am waiting for a refund from more than 6 months. The unic answer is they are waiting for the company, but they are not doing anything for get my refund.
Date of experience: October 3, 2023
Worst customer service imaginable. Waiting over a month for a name change from maiden name to married name.
They don't care and immon the phone to them daily and nobody does anything to progress or action the request.
Ruining my holiday before it's even begun.
The incompetenace is ridiculous
Date of experience: December 2, 2018
Hi Annika,
So sorry to hear you are having issues with your name correction.
If you still require assistance, please reach out to us via the following link.
Kind Regards,
Amy - Customer Care
https://socialcare.edreams.com/en/support/login
I bought the flexible dates insurance when I booked my tickets. I had to change the dates, and try to get a hold of someone. First I went through a life chat where I had to wait for over an hour to get to someone. Then I I was told I will get a call from someone within 3 days. I explained that I do not have three days that I just want to change the dates. Again I was told that I'm out of luck and just have to wait. I tried to call the service number which to my surprise was the exact same person that I had in the live chat again I was told I have to wait for a phone call. The next day I received a phone call back they tried to change the booking for me and said there was an issue with affairs that they will have to give me a call back. Again surprise surprise nobody called me back. Do yourself a favor and do not book anything with this company.
Date of experience: February 15, 2022
I was not able to contact you, although I sent you a message, no-one answered me. So I had to take care of things myself. Never had a problem with you before so!
Used them before
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
I was sent a £15 discount voucher for my next booking. I decided to book a trip with my discount voucher and it pretended to take off £15 in my cart but it actually didn't.
Best deals on flights
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
Edreams prime membership is a scam. Upon browsing, the membership approval is checked. You must uncheck before you buy any ticket. Once buy a ticket, your prime member fee is signed up for 30 days. You only notice withdrawal on your bank account 30 days later. Too late to cancel the payment. You automatically becomes a member of the edreams prime. NO REFUND. A real scam
Date of experience: June 4, 2021
Oke good,oke good,oke good,oke good,oke good,oke good,oke good,oke good,oke good
Date of experience: June 25, 2024
I like how friendly it is but the only thing I would like to add is that I planned to cancel another trip but never received an answer or said to contact airline and airline said to contact you.
Date of experience: December 12, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Never booked a holiday on line before,found it easy with plenty of choice
Had what I wanted
Date of experience: June 25, 2024
It was nice and quite booking great prices.
Thank you for your service
Good offers
Date of experience: June 25, 2024
I have booked some flights with the option of the cancellation and the possibility to move the flight. I have initiated via call and via website the change of the date, and via call they cannot provide me any consistent feedback and information and on the web site after 2 months I get a feedback that an agent will consider my request soon.
I think it is a strategy to scam customers, because you sell the tickets with a surplus compared to the airlines prices pretending to offer some flexibility but the moment you need to use " this flexibility" customers are scammed.
Don't use edreams, the they are scammers and do not support customers with clear information and transparency on refund.
Date of experience: November 29, 2020
Should l have another opportunity to travel l will be sure to use your facilities again and l will encourage all my relations and friends to use it as well
Recommended by friends and l fisn it efficient and affordable too
Date of experience: September 22, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
As a first timer in air flight, its a good experience as everything went smooth from automatic check in to being in the air with a discount on the freight.
The discount really got my attention
Date of experience: March 28, 2023
Dear El-David N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
1 start is way too high. We prepaid for a car. When we arrived at the Hertz in Phoenix they said they were closed. Meanwhile there was people in the lobby being helped. They refused to give me the car I already paid for and said I needed to contact edreams for a refund. No matter how hard I could never get ahold of a real person at edreams. The closest I got was to talk to a robot on their chat. I was trying everything to not have to file a dispute via my credit card company, but that is the route I had to go because edreams is an enightmare.
Date of experience: July 29, 2022
I was new at booking my own Flight on-line and a little nervous about it, but I was happy and proud of myself to do it with the instructions from your bookingbot I think that's what you call the instructor app? Anyway I have to do some tweaking but I am sure all will be well.
Date of experience: October 16, 2022
Dear Jim K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
My flight was booked correctly and I paid the appropriate baggage fees to eDreams, but when I got to the airport I was informed that my baggage fees were not paid and I had to pay them to the airline.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team