eFireplaceStore

Technician/sales rep was very knowledgeable and listened to my needs and ideas and suggested all the right parts, ensuring that eFirePlace becomes my go to site for parts and supplies

This was a very simple purchase of the exact Chimney Cap I needed. Perfect fit, of a well-made solid cover.

Efficient ordered one day arrived and delivered to the front porch the next day! All 3 of them.installed and working happily thx thx

I was extremely pleased with the service and timely manner I received the products I ordered.

Fast shipping, on time. I would recommend to others.

Good price and fast secure and well packaged shipping. Thanks.

Great experience. Product was received just a few days after ordering. Brendan was very nice and helpful. Also April getting me a copy of the receipt.

Nowadays, it is uncommon to find such superior customer service out of a company, let alone an online company. I would HIGHLY recommend this company. They helped me order parts and install them in my fireplace to get it running.

Order was processed and delivered in a timely manner. Log set was perfect for our needs and very reasonably priced. Has some interaction with tech support and it went as well as it could. Would do business with them again without reservation.

Ordered gas log set on 11/12. Salesperson said they were in stock and would ship the same day. Called today to get status of order. I was told it will be 8 weeks before they would get a shipment. Went to their website and they are still showing the same gas log set as being in stock. It's obvious they are taking orders for items that are advertised as "in stock" when in fact they are not in stock. Cancelled the order. Don't believe a word they say.

EFireplaceStore made the refractory fireplace replacement very easy... asked questions thru there web-site... answered back with in the day... ordered on-line, they informed me of the delivery process... went well, and the product was just as described! Very pleasant experience for my first time! Will purchase from again!

We were unable to find the 7" stove pipe locally. After an internet search my husband found eFireplaceStore. They had the product, responded quickly and professionally. Our family member had their chimney up and working within a matter of a few days. Excellent Service!

I had planned to create my own hearth, but after pricing the materials at the local big box store, I concluded that it would cost about 2/3 of the price of this prefabricated hearth, and I'd still have to do all the work. I've seen other reviews complaining that the photograph doesn't accurately reflect the color, which is true, but it's actually much more attractive than the photo, in my opinion. It was delivered much more quickly than I expected, by a very helpful and pleasant carrier, in perfect condition. I installed it, drilled the necessary gas line hole, and now I'm anxiously awaiting delivery and installation of my new fireplace.

Web site was VERY easy to navigate and understand.
The actual Fireplace insert was well made, complete and fairly simple to install.
It works wonderful and has a realistic, wood fire look when burning.
I am actually going to buy at least one more unit for another fireplace in our home.

We ordered a surround and safety barrier package for our 50" double-sided fireplace. The manufacturer erred and sent only the surrounds. efireplacestore.com advised us to refuse the shipment and they would correct it. The follow through was great. After the manufacturer received the original returned packages, the correct item was shipped via 2-day delivery and works perfectly. We will definitely buy from again. The way a store handles errors is often more important than all the orders that were handled correctly. The efireplacestore employees were great and I did not have to leave a message and wait for a return call - nice to communicate with actual people!

Service was great! I reviewed their website and then called them with a few questions I had. The sales rep was very knowledgeable and what she didn't know, she phoned someone else and got my answers from tech support. I placed my order with her. Shipping was a little confusing in that it came from multiple warehouses and 3 different carriers, but with her help we were able to track everything and all was received in less than a week and no damage.

I'm remodeling a house I recently purchased, and want to install a wood burning fireplace. In the past, I have had a great deal of experience installing/repairing fireplaces. I want a wood burning unit because I have an unlimited supply of wood, and don't want to be dependent upon gas or electricity. I was surprised when I discovered that manufacturers and suppliers hardly stock wood burning fireplaces any more, and are pushing customers to purchase gas and electric models. EFireplaceStore was virtually the only distributor I could find who sold the firebox and all the accessories I needed. I ordered a complete chimney kit, at a great price, and it was delivered quickly, in perfect shape. They are very professional and provide detailed instruction for those without prior experience. I give them my highest recommendation.

The eFireplaceStore rep, Mr. Jeff Power fit me into his schedule (December 14) earlier than originally expected (December 30).
He discovered a simple correction to my gas insert problem. Also brought to my attention the need for regular maintenance visits.
Marked my calendar to make that appointment late summer/early fall 2023. Yay, able to enjoy my gas insert when my family gathered for Christmas!

Wow did I have a crazy day, big order of piping got delivered to wrong place, things went crazy, luckily I was able to talk to Sara and April and they sorted things out and compensated me fairly for the mishaps. Even though it was a mix up from everyone we were able to solve the issue rarely what companies do now a-days. They are my go to supplier.

First, it was very easy to place the order. The order arrived before the estimated date of delivery… That was most welcomed!

This beautiful bronze candelabra fits perfectly in my fireplace. Can't wait to snuggle up to a good book and a beautiful fireplace!

It is a great place to order fireplace supplies and equipment. I ordered a new 8 inch flue pipe assembly for my older pre fabricated fireplace. Every item came in one order and was at my home 2 days after the order. That is great as my items were shipped by freight. I was shocked they arrived so quickly. I would not hesitate to order from them again and the quality of the items I received was excellent.

Brennan, the sale expert and technician, was very knowledgeable And friendly. I gave him all my relevant home measurements and he created a quote with a stove and all the necessary vent piping. A week later, everything arrived on our doorstep. Great service! Thanks, John

Bought refractory panels which were delivered on time and in factory condition. Installation was a snap for someone with basic construction skills. Carefully followed all the conditioning precautions by burning no less than ten small, 20 minute fires. We never had an opportunity to have a regular fire because the rear panel cracked. We live in sunny Southern California so temperature extremes are not an issue. Although the manufacturer initially denied my claim, efireplace did send a replacement unit very soon thereafter. This is a do it yourself project that can save you big bucks with only minimal skills.