eFireplaceStore

I initially received an inferior, poorly made set of folding fireplace doors. I was asked for a couple of photos showing the issues and in three days a new set of flawless doors arrived at my house. Can't ask for more than that.

Ordering anything over the internet always creates a tinge of uncertainty. My experience with eFireplaceStore however was exceptional. First, the logs arrived within a week of ordering but unfortunately, one of the well-packed logs was broken. I called eFireplaceStore not knowing what to expect and within 24 hours a replacement log was sent to my house. That's good service and a product guarantee. Nice job!

Was looking for a fireplace. Spoke to both Will & Nevins and both of them are EXTREMELY knowledgeable and well versed in everything I was asking about. There was not a single question that they did not know the answer to and have a personal opinion on. I had a long list of questions and spent over an hour picking both of their brains before I made my decision about which item was right for me and I know that with their knowledge I picked the best one I could have selected. Their prices were also fantastic and the people who I spoke with in customer service were also smart, efficient and fantastic. In a day and age when so much is farmed out to other countries and people are just reading facts from a screen its incredibly refreshing to find a company where you can tell everyone is passionate about what they do. Cant say enough good here; definitely the place to go. OH! And it was supposed to come a week later and it came like 2 days later; so shipping was fast too.

I had purchased an 18 year old Majestic vent free never installed gas fireplace. I installed it in November along with a blower kit but no thermostat but I decided to simplify things and get one. I went on eFirePlace.com which had numerous ones to choose from and I definitely picked a great one. So simple to install with two mounting options. It had a great price and came within 3 to 4 days regular shipping and they sent me an email with a site to get installation instructions the next day after I had ordered it. One of the easiest projects I've done in a long time and I'm 70 years old, thanks! R. Jones Also a great price

Good prices and really quick shipping! I was so happy nothing was broke or missing and I got the exact fireplace I always dreamed of. It keeps me warm and the family just loves it. No more wood fireplaces for us. Such a good decoration.

I ordered fireplace tools and received a fireplace hearth rug. The numbers of the items were similar but there was a huge weight difference (shouldnt have happened). They had me file a claim with photos and I received the tool set a few days later. I had to return the rug via UPS which was a hassle as I live in a rural area not near UPS. The tool set also had an imperfection on it but I kept it rather than deal with another return or exchange. Price was the best by far. Too bad order experience was flawed.

I found the same fireplace doors that I'd been waiting for the local chimney sweep to order since Christmas on efireplacestore.com. I ordered them on Saturday and they arrived the following Tuesday. I installed them within a few minutes of them arriving!

From ordering to delivery, everything went great. Everything that was laid out in writing when I ordered was followed to a T. I received an email saying my order was shipping a few days sooner then expected. The next I received a call from the carrier and was able to schedule a delivery time. Make sure you opt for the lift gate. Very happy with my purchase

Wasn't sure if I'd be able to replace receiver and remote (as remote thermostat quit working), rec'd answer fast from cust. Svc., ordered thermostat remote and receiver kit which arrived quickly and had heat stove up and working in less than 10 minutes. Totally painless transaction. Thank you so much!

A couple of months ago I purchased a fireplace screen from them. I never received it and eventually when it dawned on me that I had not received it, I contacted them. They immediately returned my email with tracking information. When I tracked the package, they were indeed correct, and it said that the package had been left at the front door. I contacted them again to say that indeed, I see that it indicates the package was delivered, however I assume it was taken from my doorstep. I contacted them back and they immediately shipped me a new one that arrived in todays. I was so impressed with their trust of the customer, in this case me. I live in Beverly Hills and flip homes for a living. Moving forward, I will continue to give them business for all the homes I work on moving forward. I was so extremely impressed. It is not often you find a company with such an amazing customer service.

Your agent gent knew his product and did not have to rely on the computer description. We also discussed alternate solutions to my fireplace pilot light blowing out by the wind. After adding a 3' section of vent pipe to the roof I also made a 1" bigger wind guard for the pilot light which corrected the problem.
Thanks eFireplace for your help

The customer service experience was excellent. They answered my questions in a timely manner. The product was shipped on time one day after the order. Product was received in excellent condition and on time. I would highly recommend them to anyone interested in a fireplace insert. They did a no hassle price match against a competitor and saved me $280

Found exactly what I was looking for - low heat stove fan - best price, free shipping and super fast shipping. Also, several follow up emails with helpful information about the fan I purchased. I highly recommend shopping with efireplace store!

Didn't know exactly what to do to fix my fireplace remote. Just knew I needed a new receiver and remote control. The guy at efireplace was very helpful and explained my options, then took my order which I received the next day. Amazing service in a time when customer service has gone to. Thank you!

We needed a new efficient wood burning stove insert and found the one we wanted on your website. We did our research and your store seemed the most reliable. Love our new stove. Installation went pretty smoothly. Had a little trouble with delivery but that's not your fault. Would definitely recommend your store.

A fireplace grate was on backorder and and could not find the style I needed any place else. I thought after 6 months it was discontinued. I gave up on it and about 2 months later I got a call from Kathy, she held on to my request and informed me they were in stock again, so I ordered one. Fast delivery!

I called on Thursday with questions, they took my number and a tech called me back shortly when he was free from another customer. All my questions were answered and I placed my order. That afternoon I received email conformation for the transaction and another email that it had shipped. The next day at lunch time FEDEX freight calls me to set up a pick-up time for Monday. Fireplace and pipe arrived Monday undamaged. I was completely impressed with how quickly I received my order. This fireplace is being installed in a new house we are building and I will order from efireplace again when I need a fireplace.

Customer service was very helpful in helping us select the right unit and size. Shipping was fast and the whole process was very easy. We have our new unit installed and everything is working and looking great. We will definitely use them again to convert our wood fireplace to gas.

Website was quite informative. I actually called in to place my order. They were professional, knowledgeable, and I was kept updated on the order arrival via email. Package arives no problems, awaiting installation in wall by my contractor.

It was easy to find what kind of grate I needed on their website. And the shipment arrived earlier than promised. I just put it together yesterday, which was very easy to do, and it looks great. Can't wait for it to get cold now.

Contacted Kathy at eFireplace about the Osburn 36 wood burning insert. Was immediately issued a priced proposal with 30 day validity. After comparison shopping other brands and models we elected to proceed with eFireplace. Order placed and unit received in less than 2 weeks!

Its awful! There is no assistance with any installation issues, but most importantly if there is problem with your unit you have to go with a 3rd party company. The first one couldn't find the part that was missing off my brand new fireplace because their numbers were different from fireplace and now I have been waiting for 5 weeks for a special toggle switch. Its like a bad Friday night live skit.

I ordered a $1400. 00 fireplace log set made by Real Fire G46-30-11p. The delivery went fine but that was it. I have installed many log sets. This set in particular was tough from the beginning. I can't blame the fireplace store for this. It was what followed that I am giving them the rating. It took five phone calls to the technical department. Four times I was disconnected after waiting on the live for a total of almost 2 hours. When I finally got through Brennan could not help but promised he would contact the factory and get back to me. He never did. On the sixth call to the seller I was told there was no Brennan.

Skip this company at all costs