eFireplaceStore

The exact product I was shopping for! Looking locally I found that I was going to have to wait six weeks and pay more. Shopping with eFireplace the product cost less, was in stock, shipped free, and was shipped in perfect condition and received in a couple of days. A happy new customer!

I have been searching for a good quality stove for several years now and during my search I came across Drolet stoves. After researching the specs, I decided upon the Myriad lll. Now my next concern was shipping. One website said that there would be a $799 shipping fee. That's understandable because the stove weighs 400 lbs. When I found efireplacestore.com, it said free shipping. It recommended the $75 for unloading with a lift gate. I paid the $75 and it was well worth it. The stove was delivered in a sturdy crate, the driver stayed at my home while I uncrated and I was able to sign off as there was no damage. I am completely satisfied with this purchase. 5 stars for the whole process.

I recently purchased 2 vermiculite boards for my Drolet wood burner. Efireplace not only had the best price, but also has the best customer/claim service. The first set of boards I received were severely broken. I filed a claim (which is extremely easy to do) and a second set was sent which was also severely damaged. These boards are very fragile and were more than likely damaged in transit. I filed another claim. The third set of boards was packed inside of another box and was not damaged at all. Thank you to Efireplace for working with me to get these boards.

My purchase was easy, and efficient. The stove arrived according to schedule, and the driver of the delivery truck helped hand-ferry the palletized stove back the lane to my studio. It was all simple, thanks.

We ordered a fireplace unit And then canceled 17 hours later and was told we would receive a confirmation of the cancellation. A few hours later they sent an acknowledgment of shipment through FedEx. We called immediately and was told the cancellation apparently wasn't seen by the shipping department so it was shipped. I called FedEx and told them we would refuse the item and we never saw a FedEx truck come to our home to make the delivery. Now they are saying we signed for the delivery - not true. Efireplacestore told us the item was returned damaged and that we were responsible for the restocking charges which was $616.46-WOW. Lookout or you too could lose hundreds.

Compared prices with Amazon and found eFireplace cheaper. Simply bought vermiculite board, but it was well-packaged when delivered and the delivery was handled with emails in which I was informed the package was to arrive and another that told me it was here. Easy peasy.

Found website via web search for my Drolet woodburing insert. EFireplace had the grate for my insert at the best price. Shipped quick after purchase, arrived promptly and as described. Will buy from eFireplace again. Very satisfied.

I purchased a fireplace unit, mantle and other accessories on October 16th with an understanding that they were in stock. Shortly after my purchase I was notified that the unit was not in stock and would ship on Nov. 16th. On Nov. 19 I asked about the unit again and was told it would not ship until Dec. 15th. And asked if would I like a different unit. But, I have already paid for and received the blower unit and lighting. After some communication with the customer service department they resolved the issue fairly and promptly.

We purchased two Dimplex Revillusion 25" electric fireplaces - one for our home and the second, (after we had installed ours and our daughter saw it) for her home. The pricing was great and delivery was less than 5 days. Great customer service and support.

Received expert assistance in choosing the right components to finish a complex chimney design. Products were shipped within 24 hours and received in 48 hours. Great experience

A very smooth experience overall with their website. Good selection, helpful website (to find right size gas log kit for my firebox), fair pricing, quick shipping. Would certainly recommend.

Extremely disappointed! For the 160$ item we had to pay 80$ shipping cost plus 30$ restocking fee. It's just doesn't make sense to deal with this seller.

Staff were very knowledgeable about their products. Helped me make the right decisions. Would definitely use them again and have already recommended them to friends.

Purchased new fire back in winter design. Price was really good, much less than several other companies. Arrived quickly, is installed and in use, looks great.

Very attractive easy to install. Looks great. In fact our installer of the fireplace wanted to know where I got it because it was better and cheaper than what they offer.

Easy site to navigate. Superior product is made in USA! Of quality materials, perfect fit. Price is fair and delivery was within 5 days with a weekend in the midst.

Fireplace screen was exactly as promised! Good value and looks great with our Western fireplace. Would recommend your company to anyone looking for a good selection of screens.

They are very quick to give advice but that does not mean the will ship what you order. I ordered chimmey pipe and the increased lenght of one section making chimmey to tall. Returns are a unforgatable night mare. Force you to pay return shipping and tell you a go idea ti insure. Then tell you no credit damaged in return. Will not allow shipper any photos or a place to inspect. These peple ar just drop shippers and do not want ANY returns
They are the lowest of any company I have ever purchaced on-lin

eFireplaceStore.com sold me a $3000 gas fireplace insert in 7/2020 that was operated for the first time and identified as defective in December 2021 and they have done nothing helpful to service the unit or refund my money. eFireplaceStore.com required me to hire at my own expense ($300) a certified NFI technician to verify the failure of the unit due to an internal problem. EFireplaceStore is now advising me that they want me to wait until 4/1/2021 for the manufacturer (RH Peterson) to find and send me a replacement gas valve (an off the shelf part) despite the fact that they have in writing advised that that part may not be the actual cause of the system failure. Are you willing to risk the entire value of your order in the event that the product that eFireplaceStore.com sells you is defective? Are you willing to waste months communicating with eFireplaceStore.com support as you sit in your cold house and look at the defective fireplace while they do nothing to replace, repair, or refund the cost of the product?

Wow, these fire logs work great. Wonderful source of secondary heat and they look real too. Better than expected. Beats the heat going up the chimney.

Wonderful prices great buying experience the shipping was fast and delivered in resulting in no damage. Fire logs set is beautiful and we are very pleased

Able to quickly describe what was needed for the installation and explain components. Delivery was quick with information by email every step of the way.

Product was delivered 2 days before expected date and quality is just as we expected it should be. I highly recommend the Fireplace Store and will be ordering my gas logs from them as well.