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eFireplaceStore has a rating of 4.8 stars from 378 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery, and good price. eFireplaceStore ranks 2nd among Fireplaces sites.
Brett Wilson was outstanding in assisting with the purchase of a Majestic Quartz gas fireplace. From my initial contact with him, adding accessories, selection of all the flue parts, and answering all my installation questions. Brett was knowledgeable about all aspects of the selection and installation process. It was a pleasure to have him available for all my questions.
Ordered gas log set on 11/12. Salesperson said they were in stock and would ship the same day. Called today to get status of order. I was told it will be 8 weeks before they would get a shipment. Went to their website and they are still showing the same gas log set as being in stock. It's obvious they are taking orders for items that are advertised as "in stock" when in fact they are not in stock. Cancelled the order. Don't believe a word they say.
Excellent fit, excellent quality, excellent service! Prosuct was as described and the fit was so exact it was hard to believ it was mot made specifically for my application.
Perfect with my decor! The quality, size and color are great! Would recommend this hearth rug to everyone in the market for one.
Great fireplace! Shipping was perfect, no issues. Everything was there in box. I have it installed already and am very happy!
Just what I ordered. Shipped fast. Competitive pricing. Good web page to locate the parts I needed. Thanks for your service.
Easy to navigate, convenient and great prices, the whole experience was simple and enjoyable. I would use them again without hesitation.
Product is excellent and installation easy looks professional even if needed adjustment to fit in with gas logs and feed lines
I contacted them, they had my part needed in stock and the transaction was a very efficient and smooth process.
From ordering, to customer service and delivery, eFireplaceStore made everything fast and painless. I couldnt recommend them any more highly.
Excellent advice and best customer service!
Installation was as described.
No problems with product, shipping or installation.
Great money saver!
Product was as described. Looks great and I'm very pleased. Delivery was prompt.
The support person was fabulous, very helpful. I had looked everywhere for a replacement remote for my gas fireplace.
Haven't installed ours yet but seeing it in person,
It's beautiful, modern,
Sleek doesn't require a whole lot to have One. It's a great size 72".
Very happy with my new logs. Arrived promptly, in perfect shape. Everything was there that was needed to install. They are lovely in the fireplace.
We are very happy with our first purchase! The price was good, they showed up quick and they look GREAT!
They had the parts I was needing and shipped them out very fast! I will keep them in mind when another customer needs a part that they can supply!
Great price compared to local shops, good customer service and easy to follow installation instructions. I outdoor recommend efireplaceto anyone
You can't get any more dishonest than this company. First they had no problem taking my $1100. 00 for a fireplace that was ILLEGAL TO SELL in the state of California. Then when I returned it, they claimed that it came in pieces and wasn't packed correctly. Really? I returned one of the two boxes completely unopened and the second was packed exactly the way they sent it to me. It couldn't have been sent any differently! The manager wouldn't even speak with me. I charged it back, and they wrote a letter stating that their items weren't repacked correctly and hence the heavy weight steel grate and logs returned to them in pieces. Wow! Such lies! Again, I never even opened one of the two boxes and that should have been completely obvious to them as the tape was never broken, next, they other box was repacked precisely as they sent it. Finally, UPS would never have taken two large boxes that were smashed and crushed enough to break a heavy metal grate into pieces. Geez! Instead of dealing with UPS it's easier for them to keep my money and lie to my credit card company. If you're wise you'll be wary!
No problems great staff very prompt service had some questions called in got the help I needed I am a very happy customer.
The mantel was delivered quickly and my contractor installed it that day. It's beautiful and was perfect for hanging our Christmas stockings on.
Quick and great customer service. I sent emails asking a few questions and they answered them right away and delivery was very fast.
Start to finish, very easy. Fast shipping, pay attention to curing. Cutting was done with a diamond blade and a grinder. A little scary but I did it.
FROM START TO DELIVERY VERY PROFESSIONAL! Very happy all around.
The fireplace is beautiful.The salespeople were very helpful and made sure I had everything I needed. No pressure.
Good experience, good price, easy to install, fast delivery
Gain trust and grow your business with customer reviews.
Building a hearth is like any other home construction project. It takes a lot of hard work, time, and, unfortunately, money. Well, at eFireplaceStore.com our goal is to take some of that burden off of you, the busy homeowner. We carry literally everyth...
