The 900 GSM Egyptian cotton towels are excellent, but... very slow to ship, they don't answer emails, I still haven't received the $75 refund for the items they didn't ship. Worst customer service I have ever experienced. I doubt that they will publish my review on their site. Buyer beware!
I've purchased items from this store twice. First, I bought some 1000TC bed sheets and liked them so much I bought a 1000TC Duvet. I never needed to contact them for Customer Service, so I cannot attest to that. But the ordering process and shipping has always been a breeze.
As for quality? They are they best that I have personally found. I've been on sort of a quest to find the best linens at the best price. I've purchased from many different vendors and this is the first time I've gone back to one.
I purchased from the Promenade collection. If you are a fan of cotton you will love these. They feel substantial, but not heavy. You would think at 1000TC they would feel like bricks, but they don't. They have a feeling of being crisp. In the Winter they feel warm, yet in the warmer months they feel cool. They look like they have a sheen to them and after a year of use it still remains, but they don't have that nasty feeling I associate with shiny fabrics.
They sent me some complimentary towels and wash cloths once. They are very nice as well. I'm not sure what collection or weight they were, but they are very soft and thick.
One day I hope to be able to afford the 1500TC sheets. Until then, maybe someone can tell me what they are like.
I recommend this place for cotton bed coverings. I recommend a serious look-see be given with regards to their bath linens.
High quality bed sheets, pillows, comforters and bath linens.
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