• Empire Covers

Empire Covers

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Overview

Empire Covers has a rating of 3.8 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Empire Covers most frequently mention customer service, good quality, and patio furniture. Empire Covers ranks 24th among Auto Accessories sites.

  • Service
    38
  • Value
    37
  • Shipping
    38
  • Returns
    23
  • Quality
    35
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
32
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How would you rate Empire Covers?
Top Positive Review

“Excellent product and Excellent customer service!”

Jackie T.
12/8/22

We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.

Top Critical Review

“Horrible fit and customer service”

Michael C.
6/14/20

If I could give them zero stars I would. Never respond to emails or phone voice mail messages. Used fit tool for a boat cover, and The cover sent was to small. Would not exchange, did offer to take it back but sent no return tag or shipping info so shipping costs were out of my pocket. Sat on phone for 45 minutes and finally got a customer rep who at best was indifferent bordering on rude. Said he was going to transfer me to another rep than hung up on me. Never buy from them again.

Reviews (245)

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customer service (52)
Thumbnail of user scotts241
Pennsylvania
1 review
4 helpful votes
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February 15th, 2017

Really happy with my purchase. The cover has held up great and my mustang has never looked better. Thanks

Thumbnail of user pault1842
Canada
2 reviews
0 helpful votes
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May 8th, 2023
Verified purchase

Great value and great service. Highly recommend. This will keep my boat safe in and out of the water.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user stevec917
Maryland
1 review
1 helpful vote
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December 13th, 2019

I just received my small round chair and patio furniture cover (76'x30') and it's great! Great fit, super quality and quick delivery! Thanks!

Service
Value
Shipping
Quality
Thumbnail of user dons407
Mississippi
2 reviews
0 helpful votes
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November 9th, 2019

I had a problem with a product. They customer services handled it right a way. Great company to do business with.

Thumbnail of user loreleig10
Florida
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

I ordered a grill cover and a double chaise cover in the same fabric. They fit perfect and look great.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user johnb10654
North Dakota
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Super easy and fast process. Waiting until open water to try out the boat cover but looks like an awesome product. Thank you.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user johnb9737
Colorado
2 reviews
0 helpful votes
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October 1st, 2022

Great product. As advertised. Need to measure your engine cover carefully. Straps are extra long. Easy tp secure.

Products used:
Covers

Service
Value
Shipping
Quality
Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user waldid
California
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Fast no hassle shopping experience.product true to description.happy with the service.I'm a repeat customer

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user mm1403
Missouri
1 review
0 helpful votes
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August 15th, 2022

I needed a bimini sun top for my very old pontoon boat that came along with a small home I bought on a small lake. After calling Cabellas and Bass Pro, I was convinced that I would never find a top to fit my boat. Because that is what they both told me. It was like they didn't want to sell me a top? After I contacted Empire, from seeing an ad, I was reluctant when they said it would be no problem to find a good top that would fit. And the low prices, just over $300, made me more skeptical because they were hundreds lower than other companies. In short, I would be getting an approximately an 8' x 8' gorgeous canvas top, all attachments, poles, hardware, sock for when not in use, free shipping, and a guarantee. Too hard to believe.

My neighbors helped me take a few measurements and I talked with a rep named Danielle no less than 4 times over two weeks. She couldn't have been more understating, knowledgeable, and fun as well! I was afraid to place the order. She helped me make sure I had measured right, and told me about their guarantees. I decided to order the railes or poles and junk the old, beat up and dented hardware attached to the boat. Thanks to her, and with nothing to lose, I ordered it and I couldn't have been happier! It came quickly, and was amazingly easy to install. It looks great! Made my boat look so much newer. Cost less than Cabellas or Bass Pro. And if it fades with age after some years, all I have to do is reorder the same top, (for about $100 since I already have the frame), And it will fit! Customer service was great and as I was so worried about ordering the wrong size, I was assured that if I measured wrong, they would replace it for the right size. I could not be more pleased and I will be ordering a boat cover for the winter!

Tip for consumers:
Make sure you get the 60% discount that they offer almost all the time. Don't pay full price. Talk to an associate via telephone to make sure you have measured correctly. All measurements have a 5" to 6" inch give or take. So close counts, in your favor. They say that there is a 20% restocking fee if you measure wrong or if it doesn't fit for whatever reason. This kept me from ordering. But my rep on the phone guaranteed a no-cost exchange. At least as long as you ordered a different size or col

Products used:
Pontoon Boat Bimini top with all poles and hardware included. Approximately 8' x 8'.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user philj47
Florida
1 review
22 helpful votes
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August 31st, 2017

Had contacted several sites to purchase a high quality boat cover for my recently purchased classic garage kept 1990 Proline 18'6" long by 9' wide boat! Not one of the prior sites were able to sell me the exact proper fitting cover for my old classic Proline? When I did find a site; Seal Skin, the lowest price available with there so called 50% Off for Labor Day and a additional 10% discount came to $220.00. Minus the $20 for a grand total cost of $200. I first spoke to Jason, then on the second day reached Chad, the mgr. For Empire Covers, and both were excellent top shelf customer service personnel. Chad needed some extra precise measurements to account for my taller center console of 52" after giving Chad the new figures, he found me the exact and correct item # for my old Proline, gave me a huge 15% discount and then closed my purchase by discounting a high quality engine cover for my110 Evenrude motor, the final grand total cost for both the 1200 Denier cover plus the boat cover came to: $175.00! I was totally surprised to finally be told that they had the correct fitting size for the boat cover, add the additional low cost motor cover, so far; Empire Covers truly Knocked my purchase out of the Park! Time will be the final deciding factor, will follow up after I actually receive the two covers, and then most importantly, will be able to know the Real Truth as too the quality of the 1200 denier rated boat cover, as well as the motor cover, the super brutal harsh NE Jax, Fl climate and weather offering stupid hot UV rays and boiling hot sun 365, and the current everyday down pours, and the winds that go with the late afternoon rain storms, mother nature will decide if the Empire Covers are made to stand up to the harsh conditions that I experience everyday in my Jacksonville Trout River environment. So far nothing but 5-Star Customer Service from Jason and Chad, will submit actual cover quality once they both are on the boat and are exposed to God and Mother Natures powers!

Thumbnail of user calvinv31
North Carolina
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

Cover too short, also it doesn't cover the bottom of my car, I will never buy again

Thumbnail of user customers76
Customer S. – Empire Covers Rep

We are sorry that you had issues with the fit of our cover and have reached out to you directly to attempt resolution. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user davidf4218
Ohio
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Everything was easy to do on ordering the cover. Now we'll see how the return process works.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your review. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user ronm1051
Canada
1 review
1 helpful vote
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February 18th, 2023
Verified purchase

Works great. RV site under fir trees and wet conditions. This cover keeps it dry and clean.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user thomasb4124
Wisconsin
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Ordered an atv cover for Honda Rancher --large- fir like a glove. Glad I ordered storage bag.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user wayneb962
Canada
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I ordered on line and received it in the estimated time. The cover was to small for my snowmobile.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user marthad947
Texas
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Package did arrive expeditiously, but have not opened it yet! Going to do it this week!

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user carlosc1040
Wyoming
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Easy to work with but a little expensive. They don't last as long as expected!

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! All our covers come with a warranty if there is an issue. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user maxwellb66
Washington
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Perfect cover came everything was good quality and fit perfect thank you a bunch.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user robr593
Canada
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Fits extremely well allowing the original cover to be installed without removing the top.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user kayh401
West Virginia
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Product was well made and fit
Easy to order and arrived on time

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user gregh1105
Washington
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Easy to order and they were prompt in getting it to us..

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user alanz198
Arizona
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Ordered them, received them, put the covers on lounge chairs, took nap

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user darrellm286
North Carolina
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Great product, easy to order through website. Looks great on the pontoon.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user joes2765
Nevada
2 reviews
0 helpful votes
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January 14th, 2023
Verified purchase

Fast shipping, great product and great warranty. I've bought several covers.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user randyc793
Michigan
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Great, they sent it out quickly and it was well packaged.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

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From the business

EmpireCovers carries a full line of car covers and covers for trucks, boats, RVs, motorcycles and powersport vehicles. Warranty and free shipping included.

Company Representative

Thumbnail of user customers76
Customer S.

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