Empire Covers Reviews - 245 Reviews of Empirecovers.com

How would you rate Empire Covers?

Top Positive Review

“Excellent product and Excellent customer service!”

Jackie T.

12/8/22

We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.

Top Critical Review

“Horrible fit and customer service”

Michael C.

6/14/20

If I could give them zero stars I would. Never respond to emails or phone voice mail messages. Used fit tool for a boat cover, and The cover sent was to small. Would not exchange, did offer to take it back but sent no return tag or shipping info so shipping costs were out of my pocket. Sat on phone for 45 minutes and finally got a customer rep who at best was indifferent bordering on rude. Said he was going to transfer me to another rep than hung up on me. Never buy from them again.

Reviews (245)

Fermin J.

Arizona

1 review

0 helpful votes

“4runner Cover”

May 16th, 2023

Verified purchase

Good quality material. Only caveat it seems a little bigger. Other than that it is a good product.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

George L.

Florida

1 review

0 helpful votes

“Cover fits perfectly”

April 2nd, 2023

Verified purchase

The cover fits perfectly, but the elastic strap ripped off the cover when I tighten it up…..

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Customer S. – Empire Covers Rep Over a year old

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com. This is likely an issue that is covered in the warranty.

Larry W.

Kentucky

1 review

0 helpful votes

“Didn't fit”

May 6th, 2023

Verified purchase

It was too small and ripped. I got a refund. Was told next size was too narrow

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Customer S. – Empire Covers Rep Over a year old

We are sorry that our cover did not work for you, but are glad that we have completed a return since it did not work. If you need any assistance another product please do not hesitate to contact us at customerservice@empirecovers.com.

Sherrie J.

Tennessee

1 review

0 helpful votes

“Car Cover”

May 11th, 2023

Verified purchase

Great cover for car Covering car outside. Lots of rain

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Brice C.

New Hampshire

1 review

0 helpful votes

“High Quality products”

February 19th, 2023

Verified purchase

Ordering is easy and delivery is relatively fast.
Great products!

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

George Y.

Texas

1 review

0 helpful votes

“Covers”

May 24th, 2023

Verified purchase

Received the 5 covers. Not as good as I expected but still good.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Dawn F.

Washington

1 review

0 helpful votes

“Appears to be a good product, will know more when I get around to installing”

May 22nd, 2023

Verified purchase

I ordered, it was delivered and it looks good. I love the color and it looks like its good quality.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Steve Q.

Indiana

1 review

0 helpful votes

“Gooseneck”

January 7th, 2023

Verified purchase

The cover for the gooseneck trailer arrived. I haven't put the cover on yet.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Dave Y.

Utah

1 review

0 helpful votes

“Good Choice”

February 22nd, 2023

Verified purchase

Cover came fast. Excellent quality. Excellent experience.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Eltom X.

California

1 review

0 helpful votes

“Great service”

March 27th, 2023

Verified purchase

Product came in promptly. Easy to use website. I would order agin for my other vehicles.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Cathy K.

Texas

1 review

0 helpful votes

“Good price and great service.”

February 8th, 2023

Verified purchase

The price was good, cover came within a few days of placing my order.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Jay K.

Florida

1 review

0 helpful votes

“Good cover”

March 13th, 2023

Verified purchase

Fast service and just as ordered.Quality is good.Looks nice too!

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Chris T.

Tennessee

1 review

0 helpful votes

“Cover”

March 6th, 2023

Verified purchase

Quick delivery. Exactly what I needed. Good price point as well.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Myron G.

Kentucky

1 review

0 helpful votes

“Value”

June 2nd, 2023

Verified purchase

Timely delivery, as advertised, good value, pleased with purchase

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

john Z.

Florida

1 review

0 helpful votes

“Good”

May 31st, 2023

Verified purchase

All good, nice cover for the price. Ok i have to add 50 1 2 3 4 5 6 7 8 9 10 11 12 13

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Axl E.

Tennessee

1 review

0 helpful votes

“Fast shipping”

January 29th, 2023

Verified purchase

Ordered the cover and it arrived faster than i expected

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

David M.

California

1 review

0 helpful votes

“Car Cover”

May 20th, 2023

Verified purchase

Easy to order, however color choice not an option.

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Doug R.

Mississippi

1 review

0 helpful votes

“Great”

June 1st, 2023

Verified purchase

Great service and dealing with it online. Good prices too

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Georgina X.

California

1 review

0 helpful votes

“Best cover ever”

June 5th, 2023

Verified purchase

Worked well,size,color and price was great for top quality cover thanks

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Jon B.

Florida

1 review

0 helpful votes

“Nautica cover”

March 6th, 2023

Verified purchase

Haven't tried it yet. Boat is in repair and getting new engine. Will try cover later this week

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Lou T.

New York

1 review

0 helpful votes

“Empire car cover”

February 28th, 2023

Verified purchase

Good pricing, very nice quality cover, quick shipping. Thank you

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

David W.

Alabama

1 review

0 helpful votes

“Lexus cover”

February 11th, 2023

Verified purchase

It is what was described. Good quality and perfect fit.

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Helpful (0)

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Annette N.

California

1 review

0 helpful votes

“Great product”

April 13th, 2023

Verified purchase

Great product and I will buy again from this company

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Helpful (0)

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Customer S. – Empire Covers Rep Over a year old

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

David O.

District of Columbia

1 review

0 helpful votes

“Patio Table Cover”

April 11th, 2023

Verified purchase

I received my package very promptly. It was exactly ordered and of quality materials..

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Helpful (0)

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Customer S. – Empire Covers Rep Over a year old

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Brandon B.

Texas

1 review

0 helpful votes

“Happy customer”

January 23rd, 2023

Verified purchase

Title says it all! Good quality and price. On time shipment.

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Helpful (0)

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Customer S. – Empire Covers Rep Over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

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9 reviews are not recommended

Q&A (13)

Question:

If my wife doesn't like how it fits her car, can i box it up right away and return for a full refund? thanks

Answer:

Hello David, Thank you for contacting us. If your wife's car is not on our website's year/make/model selector, she can always shop for her cover by dimensions. This would require a measuring tape length measurement, bumper to bumper. You can find a cover by dimension by following this link: https://www.empirecovers.com/selectbysize.aspx. As always, please feel free to contact our Customer Service center at 1-888-872-6855 or via LiveChat on our webiste: www.empirecovers.com Thank you, Yvonne H. - Customer Service Supervisor

By Customer S., over a year old

Question:

Are they made in the usa?

Answer:

Hello Sandy, Thank you for contacting us. Our covers are crafted/sewn in the USA. Kind regards, Yvonne H. -Customer Service Supervisor

By Customer S., over a year old

See more answers (2)

Question:

I just received my cover from empire. this cover is for a 1999 lincoln town car. the cover is way too long. it overlaps under the front of the car.

Answer:

In order to proceed we would need to make sure that the correct cover was sent out. Please contact us at customerservice@empirecovers.com or call us at 888-872-6855 to verify the item number and proceed with return details to correct the fitment issue.

By Customer S., on 1/31/24

Question:

Are you the same as budgecovers ,i thought i bought it from empirecovers?

Answer:

Sorry for the late response, Joe. Budge Covers is the parent company of Empire Covers. All covers are warrantied by Budge. Our Customer Service Department is available by phone or LiveChat to answer any further questions you may have. We can be reached at 1-888-872-6855 or Empirecovers.com and click on the Chat icon at the top right of the screen. Hope to hear from you soon! Take care and Happy Holidays! -Yvonne R. Customer Service Supervisor

By Customer S., over a year old

Question:

If it doesn't fit her car as my wife would like, can i box it up right away and send back for a refund?

Answer:

Here is a link to review our return policy: https://www.empirecovers.com/returnpolicy.aspx

By Customer S., over a year old

Question:

I have a 2007 harley davidson 1200c sportster with saddle bags and a national cycle fat boy windshield on it

Answer:

Hello Brian, Thank you for contacting us. Being as though you have a modified/custom bike, I would recommend that you find a motorcycle cover based on the dimensions of your bike. We have a helpful link on our website that guides you on how to measure for a motorcycle cover. I would invite you to visit our website at https://www.empirecovers.com/motorcycle-covers.aspx. If you should have any further questions, please feel free to contact us either by phone at 1-888-872-6855 (M-F 8:30am-8:00pm ET) or via LiveChat on our website. Thank you, Yvonne H. - Customer Service Supervisor

By Customer S., over a year old

Question:

What are the 4 1 inch black disks with 4 screw holes used for in my bimini top package

Answer:

If you decide to mount the bimini on the sides of your boat as opposed to the top, those black disks should be used.

By Customer S., over a year old

Question:

I need a good cover for a 2018 dodge ram 3500 dually long bed

Answer:

Hi David: Here is a link to review our truck covers for the year, make & model of your truck: https://www.empirecovers.com/truck-covers/dodge/ram-3500-dually/2018/standard-bed-(up-to-8)/crew-cab/with-cap The covers are listed from heavier duty at the top to lighter duty towards the bottom.

By Customer S., over a year old

Question:

I want a good cover for my 2018 dodge 3500 dually 8 foot bed

Answer:

Hi David, it looks as though we received a duplicate of your question. We've answered to the previous, duplicate question. Let us know if you should have any further questions. Happy trails!

By Customer S., over a year old

Question:

I bought a cadillac cover from empire about a year ago and it is beginning to break down. it tears very easily . any warranty? reuben richardson

Answer:

You probably have a warranty but they require you to box it up, put a copy of receipt and a letter of your problem then ship it to them. They will not take your word and apparently no pictures as they want the actual cover. If you want to persue that approach call or email them and they will give you the instructions.

By David C. over a year old

Typical questions asked:

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What is the return policy?
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Show all questions (13)

From the business

EmpireCovers carries a full line of car covers and covers for trucks, boats, RVs, motorcycles and powersport vehicles. Warranty and free shipping included.

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Auto Accessories
Jenkintown, PA, United States
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“Excellent product and Excellent customer service!”

“Horrible fit and customer service”

Reviews (245)

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Q&A (13)

If my wife doesn't like how it fits her car, can i box it up right away and return for a full refund? thanks

Are they made in the usa?

I just received my cover from empire. this cover is for a 1999 lincoln town car. the cover is way too long. it overlaps under the front of the car.

Are you the same as budgecovers ,i thought i bought it from empirecovers?

If it doesn't fit her car as my wife would like, can i box it up right away and send back for a refund?

I have a 2007 harley davidson 1200c sportster with saddle bags and a national cycle fat boy windshield on it

What are the 4 1 inch black disks with 4 screw holes used for in my bimini top package

I need a good cover for a 2018 dodge ram 3500 dually long bed

I want a good cover for my 2018 dodge 3500 dually 8 foot bed

I bought a cadillac cover from empire about a year ago and it is beginning to break down. it tears very easily . any warranty? reuben richardson

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How do I know I can trust these reviews about Empire Covers?