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  • Empire Covers

Empire Covers

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Overview

Empire Covers has a rating of 3.8 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Empire Covers most frequently mention customer service, good quality, and patio furniture. Empire Covers ranks 24th among Auto Accessories sites.

  • Service
    38
  • Value
    37
  • Shipping
    38
  • Returns
    23
  • Quality
    35
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
– 0
Negative
1
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How would you rate Empire Covers?
Top Positive Review

“Excellent product and Excellent customer service!”

Jackie T.
12/8/22

We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.

Top Critical Review

“Horrible fit and customer service”

Michael C.
6/14/20

If I could give them zero stars I would. Never respond to emails or phone voice mail messages. Used fit tool for a boat cover, and The cover sent was to small. Would not exchange, did offer to take it back but sent no return tag or shipping info so shipping costs were out of my pocket. Sat on phone for 45 minutes and finally got a customer rep who at best was indifferent bordering on rude. Said he was going to transfer me to another rep than hung up on me. Never buy from them again.

Reviews (245)

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Reviews that mention popular keywords

customer service (52)
Thumbnail of user nickm1349
Nick D.
Missouri
1 review
0 helpful votes
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“Pontoon Cover”
April 9th, 2023
Verified purchase

Great cover fits perfectly as advertised. Would definitely purchase this again if needed.

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Customer S. – Empire Covers Rep

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user robertg4172
Robert W.
Texas
1 review
0 helpful votes
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“Decent top”
January 13th, 2023
Verified purchase

Decent top for the cost. Fits a little loose compared to original but I can deal with it.

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Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user charlesf1347
Charles N.
Texas
1 review
0 helpful votes
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“Great cover”
March 30th, 2023
Verified purchase

The cover is made of good quality materials and fit great

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user jaimea216
Jaime I.
Washington
1 review
0 helpful votes
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“Nice cover”
May 29th, 2023
Verified purchase

Great cover, which is similar to the ones we had previously ordered.

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user susank2740
Susan A.
New York
1 review
0 helpful votes
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“Good looking cover”
May 26th, 2023
Verified purchase

Nice and well made extra roomy so easy to put on. Matches other covers I have

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user kennethh1539
Kenneth B.
Minnesota
1 review
0 helpful votes
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“Great cover.”
March 10th, 2023
Verified purchase

Perfect fit. Great looking cover. Fast shipping. Easy to put on.

Helpful  (0)
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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user terrys1657
Terry P.
Arizona
1 review
0 helpful votes
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“Cover 4 a Stratos 201 pro xl”
June 2nd, 2023
Verified purchase

Fast shipping, cover fits great and easy to put on.

Helpful  (0)
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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user anthonys2736
Anthony X.
Florida
1 review
0 helpful votes
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“Car Cover”
February 18th, 2023
Verified purchase

Really good product for the price. Fits exactly as described!

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user peggys642
Peggy Q.
South Carolina
1 review
0 helpful votes
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“Order received”
January 9th, 2023
Verified purchase

Item received in new condition, no damage to shipping materials or product

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user lauram3598
Laura A.
New Jersey
1 review
0 helpful votes
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“Good fit”
May 16th, 2023
Verified purchase

The order process was easy, came promptly and fit my boat well.

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user williamm5188
William O.
Washington
1 review
0 helpful votes
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“Boat cover”
April 9th, 2023
Verified purchase

Very satisfied with ease of order, timely delivery

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Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

9 reviews are not recommended

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From the business

EmpireCovers carries a full line of car covers and covers for trucks, boats, RVs, motorcycles and powersport vehicles. Warranty and free shipping included.

Company Representative

Thumbnail of user customers76
Customer S.

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