Empire Covers

Received a cover as a gift. 1960 Chevrolet bel air size 4 cover which is what their site recommends. Fits like a fat guy in a little coat. Have been emailing with them since November. Their response time per email is about 3 to 4 weeks to get a simple answer. It was purchased through Amazon. Was told even though it's their cover, exchanging has to go through Amazon. So not sure if I am getting the run around.

We had a cover for our motor home which quickly ripped around the seam stitching meaning it could not be tethered down well. They did replace it, however the second one had the exact same fault but they would not replace or offer for to pay for an upgrade in the model I had originally purchased or any discount to buy a new cover. They warranty is based on the date of the purchase of the first item. The fact the replacement has the exact poor quality stitching and is effectively a defective product and was only used for a few months was not of interest to this company. So disappointed. $300+ wasted.

Stitching to the buckles is not sufficient enough to hold up in moderate wind. The first cover I had I thought might have been a defect but I was sent a replacement and the exact same thing happened. The straps with rip right off of the cover. Garbage product for the price you pay.

Called Budget, spoke with rep. Ordered cover supposedly for my boat. Arrived quickly. It's 8' too long. Started working with customer service to get a replacement. Told them 4 times I have a 21' Hard top boat. #4 try even gave them contour measurements. They sent back 3 pictures and said pick one.
No dimensions given. Since they guess at size, they want me to guess as well. I don't get the impression they listen, then they stopped emailing. Add don't care to the list.
I'm proudly displaying this at the marina where I keep my boat, flapping in the breeze, and clamps all over it to take up the excess material. If I could give them less than one star, I would. You get what you pay for... find a reputable company that knows how to fit a boat cover.

Needed a ATV cover for my machine, went online and found a site that (Looked) like they made and sold a quality product. Well I am ashamed of myself for not digging further into their quality. I can't believe the total crap that these people sell, within 2 weeks 3 of the corner seems are ripped up over 24". Unbelievable junk, not worth $5. Shame on you guys, hope your out of business ASAP. Do not purchase anything from these guys. They are probably all laughing every time they make a sale, yep we just screwed another 1 time customer.

Buyer beware
The cover I ordered was too big. They sent me another one and it was just a little to small. I called to see if we could find something in between the two sizes. She said no returns they are final. She would not change it or refund my money. So basically I'm out a 100. I will never ever buy from this company again. I have never heard that in my life. You buy a product online and send it back because it didn't fit. Then the next representative is sure it will fit it doesn't so too bad for you. What bad customer service.

I had a nylon strap for my bimini top (purchased at Empire Covers) rip in half. They said they cannot sell me a replacement strap--that I would have to order an entire new bimini to get the strap--and that I otherwise need to fashion and fit my own strap with materials from a local hardware or marine store. That's B. S.

This company is misleading. They sold me a boat canopy over the phone. They told me that it woild be delivered in a couple of weeks, then they cashed my funds right away. They still have not delivered my top and their website says "not shipped yet." Numerous, daily emails and voice messages to the company have still not been answered in 1.5 weeks. Please go somewhere else. Many companies are comparable, and I will start action against the company.

I purchased a pontoon cover based on the size of our boat and it was way too big. The exchange policy is terrible and the return policy isn't any better! I had to pay a 20% restocking fee which I know isn't totally out of the norm but when I returned my cover their returns system was non-functioning for more than 3 weeks! After two phone calls to them I finally got my money back... And then they STILL charged me the restocking fee! Terrible company!

Do Not Use Them. Stay away. Just call their sales number and see how long you will wait on hold. Customer service is terrible. I ordered a boat cover three months ago. First shipment was missing the hardware. The replacement never showed up. I sent everything back for a refund. Box was delivered back and still waiting on the refund. You will have to wait an hour or more for customer service. Please try and call before you buy!

I went to their website, entered the year, make, model, and length of my boat. The picture shows how it fits. When I emailed them they asked for a photograph of the tag to be certain they didn't ship the wrong cover. After verifying that they told me the covers do not cover the swim platform. This make and model ONLY comes with the platform and there is nothing on the slopes back to which the cover can be attached. After I pointed that out they became unresponsive. Stay away!

Danielle was by far the most friendly and helpful customer service agent that I've had the pleasure of working with! She's very knowledgeable and patient, her listening and resolution skills are impeccable.

I was a customer service manager for 25 years with a major airline company and I would consider Danielle to be a most valuable asset to my company.

I sincerely appreciate her assistance!

Was a little hesitant in ordering a cover for my old antique 1971 Dodge Swinger as to whether Empire Covers could fit it properly. The generic covers I have purchased at the auto supply stores in past years have always been too small or way to large making them hard to secure. The cover Empire Covers sent me fits like a glove and I could not be more satisfied. They have definitely got my future business and I would whole heartedly recommend them.

I called their help number and spoke with a gentleman who was very helpful and knowledgeable of their products. Based on his recommendations, I placed placed my order online, received the cover (kit) and installed it on my boat. Absolutely the best cover I have ever owned. If fit perfectly and was of "heavy duty" quality.

I'm skeptical about ordering some items online and certainly did not want to pay $$$ for a flimsy cover for our pontoon. The cover was more than we expected. Will look to Empire Covers for any recreational covers we may need in future. Will take photo and add. Bought directly from Empire.

Sold me a crappy cover that sun faded after 1 year and broke (elastic skirt). Hardware on the cover was equally as difficult to use as it was brittle and easy to break. I posted a negative review on their site and oddly enough, they didn't post it. Please do yourself a favor and avoid these guys like the plague.

I have a antique truck. I ordered a cover from Empirecovers.com. I got 60% off and free shipping. The cover is fantastic very high quality and it fits my truck like a glove it's so nice I'm worried someone might want to steal it... LOL
R. Pate
Tampa Fl.

I easily found the cover i needed for my 30 year old boat on the web site and purchased it based on some reviews and other searches. It arrived very quickly. There were plenty of updates on order status throughout. The cover fits well. The only question i can't answer is regarding the durability. The material seems to be a similar weight of the previous cover. Overall very satisfied.

I am more than impressed with their customer service. Had a slight shipping issue (FedEx, not Empire) and Empire immediately and without question set things right. Then after all that had a sizing issue with the cover. Emily S. Was on it and once again, made things right without hesitation. Zero complaints, highly recommend their business!

My dad (for whatever reason) decided to buy a Porsche 911. I'd much rather him pay off my student loans, but oh well. Anyways, his new car can only be driven about half the year (we live in the north east) so I got him a cover from Empire Covers for the holidays and he loves it! He has sense of security knowing his car is safe and my nephews can't ding it up in the garage now. Would highly reccommend them!

Purchased a cover for 177.00, went back 2 days later cover was listed for 155.00. They honored the lower price. Cover was missing tie down straps, sent out immediately.

Great pricing, high quality, nice Warranty and Excellent customer service!

Would do business with them in a heart beat!

I bought a 3 ply car cover that claimed it was 100% waterproof. When I took the cover off the car a couple weeks later the inside was completely soaked. I sent it back for a refund within 30 days and they charged me a 10% restocking fee, like they would resell this piece of crap. I called to dispute this and they said they would not give a full refund. I will never deal with this company again.

Great stuff from empirecovers. I Couldn't have had more friendly service when I called with questions about my boat cover. The representative was informative and actually seemed happy to be talking to me. This seems rare these days and goes a long way to making me a repeat customer. Keep up the good work!