Empire Covers

I ordered 2 Empire Covers for my outdoor furniture which are supposed to come with 7 year guarantees. Instead you sent me Budge Covers with no such guaranty reference. They look nice, and when the winter weather clears I could try them out. But I'd like a receipt sent to me with the 7 year guaranty I expected. I'd also like to know why I received Budge rather than Empire.

We ordered a Bimini cover for our ski boat and after waiting past guaranteed delivery date, the item received was not on the wrong color but for a different boat set up entirely. We tried to contact Empire several times via telephone, email and through their "robot chat" btw there's no way that a human is on the other end of the conversation and we have not gotten anywhere with these people as far as a return and having the cover the we ordered and paid for sent out right away due to their error. This is not worth the headache and frustration!

I just received my beautiful new 11 ft umbrella. It was shipped promptly and arrived fully assembled. All I had to do was stick it in the stand. The skeleton seems sturdy and the canvas heavy.

Thank you Empire Covers, I'll be sure to contact you when I need a new hammock!

My classic 68 Mustang demands the best. I get it detailed monthly and cover it anytime I'm not driving it around. And it's my weekend car so that's not often. So I wanted to find a cover that would treat it right. Keep it clean. Keep it dry. My neighbor told me about empirecovers.com. After looking at their site I was happy with the warranty and listed protection. So far so good. I'll be calling them back for my Skidoo covers soon.

I have a Jeep Wrangler and keep the top down all summer. With no garage, I spent a bit of time comparing different websites and products looking for the best cover to keep it dry when the top is down. The reviews and products of empire covers looked best. Even with inches of heavy downpours, the jeep stays completely dry. It does sag in the middle from weight of water but I climb inside after finished raining and push up on the middle to drain off water. Cover is high quality material and deflects sun to reduce heat and protect the finish. And delivered right on date expected

I bought two covers, one for my 1973 Ford Mach 1, one for my 1967 Mustang Coupe. I didn't realize at the time, they are the same length covers. I tried one on my 73 Mach today, way too short. The 73 and 67 are no where near the same length. I even double checked the website today, if you order a custom one for a 73 it is the same as the 67, there website is wrong. Now I have a cover I can nor use. They will not return the unused cover. What a rotten company. Stay away.

I needed help picking our chair sizes and they were very friendly and patient with me. They stayed on the phone and walked me through measuring. They even gave me an extra discount because it was my first purchase. Thank you Chad you all your help!

What junk. I have been dealing with customer service for 3 months on a replacement.
The slightest breeze flips it off. It has ripped in to spots and the grommets have torn out.
My biggest gripe is the horrible and slow customer service.

Little challenging to put on first time alone. But, I am looking forward to the protection it will afford my boat. Wish you could order outboard motor cover to go along with boat cover. Great price, bought on sale. All in all pleased with the purchase. Thanks for great cover.

I have a 2005 Harris Kaybot Pontoon Boat and the bimini top ripped with snow on it in the winter. I priced several others at $600 to $800 or more, some of which included new poles, which would have meant new drilling. When I went to Empire covers and plugged in the data on the boat, size, square not round, it came up with a bimini cover that was only $200, which dropped to $185 with the discount. I called customer service, which was very helpful and warned me that it may not fit. They were clear that there would be a 20% restocking fee. I thought it was worth the risk, so I ordered the cover and got it in about 5 days by Fedex with free shipping. What was great is that it fit really well. All the zippers lined up and were easy to work and appear very solid. There is about one-inch of "slack" in the cover, but it is hardly noticeable. I saved hundreds and appreciate a reliable company enough to write this review.

I bought a trailer cover last year for my trailer and had a problem with the stitching. I contacted Empire Covers about my problem. I dealt with John W who is their customer service rep. I let John know what my issue was and they replaced my cover in a very timely matter. Thank you for standing behind your product. Very much appreciated.

I went to purchase a motorcycle cover and it said Free shipping in TWO 2 spots next to the item. I went to check out and it added a $10 shipping fee. I chatted with their customer service and they said I needed $50 to get the free shipping. I sent her a copy of the page I saw and she said there was an * next to the Free shipping and I needed to click on the banner to see I don't get free shipping. There was absolutely nothing that indicated the * linked to anything about shipping on the face of the screen. She said she would talk to the web designers and I told her it was false advertisement and that I would purchase the item elsewhere.

Love my boat cover. The fabric is exactly what I was looking for. Planning to order another cover maybe little longer to cover the motor. I will recommend your company to family and friends. Thank you so much.

I had a great buying experience with empirecovers. I found a great bimini top that has held up beautifully and give me and my family must needed shade out on the water. When I called in the representative was friendly and knowledgeable. I'll absolutely be back!

I have a unique teak wood patio table that needed a cover. I tried to find one via google. No one had the right size until I hit on the Empire site. I put in the measurements, picked the color sent in the order and when the cover arrived it fit perfectly. I now know where to go. EMPIRE. PS, I live in northern Alberta Canada, the weather is extreme. The cover I received is strong and tough. Thank you Empire.

I received 2 of the 4 pieces I ordered, a loveseat cover and a coffee table cover. They are not responding to my emails and phone calls regarding the 2 chair covers. I've spent almost $100 and not only haven't received the entire order but the products that I have are very cheap material and ill-fitting. I'm thoroughly disgusted with this company and would never recommend them.

This is the the third cover i have purchased,it is so much better than the others finally has straps at the front and back thickness is great,a little short on the sides wheels are not covered all the way But a big improvement from the others...

Empire Covers has a NO postage paid Return policy. Whether you open the box or not you will pay for its return. That can be as much as $155.00. I decided to return my un-opened cover costing me a quarter of its total sale price. And there's a restocking fee that will be deducted from my Return. It cost me alot of money to do direct business with this company. If you've opened your cover then the cover will be inspected (with a fee likely charged) and maybe your defect will be spotted and money returned... either way you will have paid for its return.

Very good price on the bimini top I ordered. Very happy with the quality. I had a small issue, not due to anyone's fault, and the customer services was attentive and resolved the issue instantly. Definitely will shop them first.

I had been hunting for a good boat cover and was having trouble finding one that was a good price and good quality. After some confusion I called customer service and quickly had my call answered and helped with my purchase. The cover arrived fast and has held up great. Really happy!

I ordered a cover directly from the company. It was HUGE -- looked like a big, saggy diaper sitting on my car. Long story short, they finally admitted they sent one that was too big (the algorithm that figures out which cover fits which car didn't go a good job), but they would only exchange for "a smaller one" that is said to be 2 ft. Shorter but just as wide and high. Crazy. So I asked for return authorization, and, wouldn't you know it? I have to pay return shipping.

All the comments from the rep bordered on legalese ("the website never says it's a custom cover" or "you'll note there is no picture of the cover on your particular model"), which suggests I am not the first person to find these covers problematic. Buyer beware.

First mistake was Googling "Taylor Made" and not paying attention that empire popped up under search. Have had Taylor products before and they are top quality & the best on the market.
Second mistake ordering from these jokers and then having replacement shoulder surgery the next week. Wasn't able to try cover for a few weeks and their 30 warranty expired. When trying cover it was like putting a C-cup bra on a D-cup size if you know what I mean. Only one of the tie straps was long enough (bow) and that was barely. Called customer service and got the same Could care less response.
Beware of these guys.

I needed a new cover for my boat after the hurricane and finally pulled the trigger and could not be happier with the product. The cover fits perfectly and was delivered very quickly. I followed their size guide and it worked perfect.