Empire Covers has a rating of 3.8 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Empire Covers most frequently mention customer service, good quality, and patio furniture. Empire Covers ranks 24th among Auto Accessories sites.
We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.
If I could give them zero stars I would. Never respond to emails or phone voice mail messages. Used fit tool for a boat cover, and The cover sent was to small. Would not exchange, did offer to take it back but sent no return tag or shipping info so shipping costs were out of my pocket. Sat on phone for 45 minutes and finally got a customer rep who at best was indifferent bordering on rude. Said he was going to transfer me to another rep than hung up on me. Never buy from them again.
Love my cover for my Vette. It's keeping her looking dry and sparkly while not breaking the bank, Inside of the cover is soft and the waterproof material is cutting down on me having to wash and wax.
Cover fits good on top of the RV but the sides were way too short! Wont be ordering from there again!
I bought a bimini cover 2 mo. Ago and it has already torn. I have emailed and called MANY times and get no responce as to how to return
It's easy to advertise a 5 yr. Warranty BUT THEN IT SHOULD BE HONORED!
Ordered cover for my 91 mustang gt great cover and service fits perfectly they even called to check if it fit proper and if I was satisfied
The order came within a few days and I'm not disappointed. Although I was hoping to find a canvas type cover but that's all right it's fine.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
The cover arrived in a timely manner. Great quality, good fit. I like the tan color doesn't show dirt as much. Very happy with my purchase.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
We received our boat cover in the time promised. I would recommend Empire Covers. It was fast and easy. Also, the price fair.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
We ordered a size too large and were able to quickly exchange at no penalty. The correct size fit perfectly!
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
We purchased a cover in November. By January it had already ripped. We'll be requesting a replacement or refund.
Thank you for writing a review. I see that you reached out yesterday after we had closed. We will be contacting you today to assist you with a warranty.
Fits pretty good, is strong, but could use at least 3 more tie downs, getting bags, had to resort to strong spring clamps and bungee cords
Thank you for your review. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Very pleased with the fit and quality of my furniture covers. I especially like the built-in security buckles.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
These things are great. We gor asome for our patio and they kjeep the cushins dry and hte chairs are in great shape i couldn't be happier with the quality.
Fits my RV perfectly and feels like good quality material. I can't wait yo see how it tolerates Northern Minnows winters!
Products used:
Camper cover
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
If your in the market for a cover, do yourself a favor and contact this company. You will not regret it. I'm a happy customer here in New York.
The only thing I would like to see improved is it needs to be a little bit thicker and not taring so easily in the summer months
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
No hole for antennae. Had to cut one and put on a grommet. Otherwise fit well. Hopefully it lasts for a long time.
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Easy online order process. Item arrived when expected and works just as described. Fits good and easy install. Will use company again.
Thank you for your good review! All our covers come with a warranty if there is an issue. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Cover was adequate for my boat. Your rep was very helpful. Discussed options and I opted to return and requested a refund.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
This is by far the best boat cover on the market! Fully coverts my Keywest 239 hardtop and engine. I love it.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
I had one of these covers, the 5L, on my truck 9 out of 12 months a year, for 3 years. The first time I removed the cover, I noticed a lot of "buffing" on the corners of the mirrors, which were folded in, and on all of the corners of the roof and hood. OUCH this is a black Harley Davidson truck so very expensive paint! I began putting soft blankets on all the corners and that stopped the rub. After 3 years, the cover was ragged and torn, and no longer doing it's job. I ordered a replacement (twice) and the first one came for a regular cab pickup. No way was it fitting, but I figured I mistakenly ordered the wrong product so I went ahead and paid for another cover. It also is not long enough, and when I called, they said I ordered for a regular cab AGAIN. Now I may not be the sharpest knife in the drawer, but even I can read a picture! You are given the choice of bed length and cab style in picture form. This time, I am exchanging the cover, and the customer service rep placed the order. Let's see if it fits when it gets here. (I am 99.9% positive that I did not order the wrong cover TWICE and the rep made me feel pretty stupid, so that is a big reason for the low rating). I actually like the way the cover protects the truck from the weather, just not near soft enough with the "fleece" lining. If you buy one, do yourself a favor, and use soft blankets on the corners to prevent ruining the paint. The fleece just doesn't protect when the wind is high. The truck did stay clean, dry, and undamaged by the desert sun... so it worked good in that regard. Just no way it is going to last the 7 years they say it will last. 3 years was really stretching its usefulness.
Tip for consumers:
Be sure you use some kind of lining on the vehicle corners because the fleece inner layer is NOT soft enough to protect your paint in the wind.
Great material, excellent fit fast shipping we have not had it in the weather yet so cannot review the durability yet
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Perfect fit for boat and easy install of cover. Cost was not bad either. Have had several rainstorms here and boat is covered and protected.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
Ordered for my 4 door Jeep, I'm a strong woman no way to easily put on... Cost $91 and $57 to return in their box... Cost me to much to return
Like the straps that came with it. Heavier than most covers i had in the past, for the same money. Thank you Empire for the Budge cover.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.
EmpireCovers carries a full line of car covers and covers for trucks, boats, RVs, motorcycles and powersport vehicles. Warranty and free shipping included.
Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.