• Empire Covers

Empire Covers

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Overview

Empire Covers has a rating of 3.8 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Empire Covers most frequently mention customer service, good quality, and patio furniture. Empire Covers ranks 24th among Auto Accessories sites.

  • Service
    38
  • Value
    37
  • Shipping
    38
  • Returns
    23
  • Quality
    35
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
32
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How would you rate Empire Covers?
Top Positive Review

“Excellent product and Excellent customer service!”

Jackie T.
12/8/22

We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.

Top Critical Review

“Horrible fit and customer service”

Michael C.
6/14/20

If I could give them zero stars I would. Never respond to emails or phone voice mail messages. Used fit tool for a boat cover, and The cover sent was to small. Would not exchange, did offer to take it back but sent no return tag or shipping info so shipping costs were out of my pocket. Sat on phone for 45 minutes and finally got a customer rep who at best was indifferent bordering on rude. Said he was going to transfer me to another rep than hung up on me. Never buy from them again.

Reviews (245)

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customer service (52)
Thumbnail of user jonf38
California
1 review
2 helpful votes
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February 17th, 2017

Love my cover for my Vette. It's keeping her looking dry and sparkly while not breaking the bank, Inside of the cover is soft and the waterproof material is cutting down on me having to wash and wax.

Service
Value
Shipping
Quality
Thumbnail of user nonas21
New Hampshire
1 review
0 helpful votes
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November 3rd, 2022

Cover fits good on top of the RV but the sides were way too short! Wont be ordering from there again!

Thumbnail of user jeffreyw494
Illinois
1 review
0 helpful votes
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August 19th, 2020

I bought a bimini cover 2 mo. Ago and it has already torn. I have emailed and called MANY times and get no responce as to how to return

It's easy to advertise a 5 yr. Warranty BUT THEN IT SHOULD BE HONORED!

Thumbnail of user eddycohn31324
Texas
1 review
0 helpful votes
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December 14th, 2023

Ordered cover for my 91 mustang gt great cover and service fits perfectly they even called to check if it fit proper and if I was satisfied

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user edwards1890
Washington
1 review
1 helpful vote
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June 6th, 2023
Verified purchase

The order came within a few days and I'm not disappointed. Although I was hoping to find a canvas type cover but that's all right it's fine.

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Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user erniep62
Nevada
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

The cover arrived in a timely manner. Great quality, good fit. I like the tan color doesn't show dirt as much. Very happy with my purchase.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user kevink2459
Texas
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

We received our boat cover in the time promised. I would recommend Empire Covers. It was fast and easy. Also, the price fair.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user jamesh6528
Texas
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

We ordered a size too large and were able to quickly exchange at no penalty. The correct size fit perfectly!

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user ashleighd40
Illinois
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

We purchased a cover in November. By January it had already ripped. We'll be requesting a replacement or refund.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for writing a review. I see that you reached out yesterday after we had closed. We will be contacting you today to assist you with a warranty.

Thumbnail of user robertm8034
Wisconsin
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

Fits pretty good, is strong, but could use at least 3 more tie downs, getting bags, had to resort to strong spring clamps and bungee cords

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your review. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user ralphr398
New Jersey
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Very pleased with the fit and quality of my furniture covers. I especially like the built-in security buckles.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user jeffs256
Pennsylvania
1 review
1 helpful vote
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September 14th, 2017

These things are great. We gor asome for our patio and they kjeep the cushins dry and hte chairs are in great shape i couldn't be happier with the quality.

Thumbnail of user andrewi284
Minnesota
2 reviews
0 helpful votes
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November 21st, 2023

Fits my RV perfectly and feels like good quality material. I can't wait yo see how it tolerates Northern Minnows winters!

Products used:
Camper cover

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user dennisd76
New York
1 review
1 helpful vote
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January 24th, 2018

If your in the market for a cover, do yourself a favor and contact this company. You will not regret it. I'm a happy customer here in New York.

Thumbnail of user roys845
California
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

The only thing I would like to see improved is it needs to be a little bit thicker and not taring so easily in the summer months

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user chrism3992
Illinois
1 review
0 helpful votes
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May 27th, 2023
Verified purchase

No hole for antennae. Had to cut one and put on a grommet. Otherwise fit well. Hopefully it lasts for a long time.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user heathw52
North Carolina
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Easy online order process. Item arrived when expected and works just as described. Fits good and easy install. Will use company again.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! All our covers come with a warranty if there is an issue. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user sama1031
Arizona
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Cover was adequate for my boat. Your rep was very helpful. Discussed options and I opted to return and requested a refund.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user bobbytt
Florida
2 reviews
0 helpful votes
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May 6th, 2023
Verified purchase

This is by far the best boat cover on the market! Fully coverts my Keywest 239 hardtop and engine. I love it.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user beckym30
Nevada
1 review
20 helpful votes
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May 5th, 2016

I had one of these covers, the 5L, on my truck 9 out of 12 months a year, for 3 years. The first time I removed the cover, I noticed a lot of "buffing" on the corners of the mirrors, which were folded in, and on all of the corners of the roof and hood. OUCH this is a black Harley Davidson truck so very expensive paint! I began putting soft blankets on all the corners and that stopped the rub. After 3 years, the cover was ragged and torn, and no longer doing it's job. I ordered a replacement (twice) and the first one came for a regular cab pickup. No way was it fitting, but I figured I mistakenly ordered the wrong product so I went ahead and paid for another cover. It also is not long enough, and when I called, they said I ordered for a regular cab AGAIN. Now I may not be the sharpest knife in the drawer, but even I can read a picture! You are given the choice of bed length and cab style in picture form. This time, I am exchanging the cover, and the customer service rep placed the order. Let's see if it fits when it gets here. (I am 99.9% positive that I did not order the wrong cover TWICE and the rep made me feel pretty stupid, so that is a big reason for the low rating). I actually like the way the cover protects the truck from the weather, just not near soft enough with the "fleece" lining. If you buy one, do yourself a favor, and use soft blankets on the corners to prevent ruining the paint. The fleece just doesn't protect when the wind is high. The truck did stay clean, dry, and undamaged by the desert sun... so it worked good in that regard. Just no way it is going to last the 7 years they say it will last. 3 years was really stretching its usefulness.

Tip for consumers:
Be sure you use some kind of lining on the vehicle corners because the fleece inner layer is NOT soft enough to protect your paint in the wind.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbyd56
New York
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

Great material, excellent fit fast shipping we have not had it in the weather yet so cannot review the durability yet

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user shaned364
South Dakota
1 review
1 helpful vote
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November 17th, 2023

Ordered for a 253 DL3 regency. The cover is about 5-8 feet to large. 2 star cuz the material is good

Thumbnail of user kristic27
California
3 reviews
0 helpful votes
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May 20th, 2023
Verified purchase

Perfect fit for boat and easy install of cover. Cost was not bad either. Have had several rainstorms here and boat is covered and protected.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Thumbnail of user kp397
California
1 review
0 helpful votes
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August 18th, 2022

Ordered for my 4 door Jeep, I'm a strong woman no way to easily put on... Cost $91 and $57 to return in their box... Cost me to much to return

Thumbnail of user frankd1395
New Jersey
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

Like the straps that came with it. Heavier than most covers i had in the past, for the same money. Thank you Empire for the Budge cover.

Thumbnail of user customers76
Customer S. – Empire Covers Rep

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

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From the business

EmpireCovers carries a full line of car covers and covers for trucks, boats, RVs, motorcycles and powersport vehicles. Warranty and free shipping included.

Company Representative

Thumbnail of user customers76
Customer S.

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