Exclusive Nail Couture

When I first ordered on may 19th it said the processing time was 30 DAYS which is already extreme, I didn't receive my products until august 17th 4 entire months later. The problem isn't necessarily the timing but the fact that they are not at all transparent about how long it's taking and blaming it on covid. The products are okay, not worth the wait in my personal opinion. It seems like they are getting their vendors from overseas and rebranding them which is probably why it's taking so long. I emailed several times about how long they're taking is personally affecting my business and livelihood and got nothing but automated emails.

I received my 1st order and waiting for a bigger order. I have nothing but good things to say about the company. I wasn't expecting all the great things in my box. Thank You and looking forward to doing more business with your company

I ordered from here for the first time so happy to get my orders but didn't think it would take a whole month almost 2 for my stuff to get here. There products are great but the owner and costumer service sucks! They are so bad at replying to emails, and max never reply to comments that are bad stating how people sent many emails waiting for their items almost 3 months like wtf? For them to always say "we're the best in planet Hollywood" like no?! Lmao.

I haven't ordered from this company in over a year but needed to start doing my own nails again because of COVID. I placed an order on April 25 and it's May 28th I emailed them last week for a follow up and they said they were working on orders that begin with 102 and 103. My orders are 108.

I was gonna excited to try this company out but damn shipping sucks and the owner tries to blame Covid but no hunny it's ur company who doesn't ship fast stop blaming Covid for ur mistakes. He bring and brings out new stuff and can't even catch up on orders now. First they blame it on Covid and now they blane it in moving warehouses ridiculous get your $#*! together. I don't care how good your products are 30+ days for shipping is ridiculous

I've placed and order April 28 it is now May 18th and i still have yet to receive my order not even an update was sent out to me. I have called and gotten no reply at all. I've emailed multiple time and was being told to call and still get no reply.

‪ BEWARE Paid $9 shipping for a package that would weigh less than 1lb. (4x Jelly nail tips & 1 happy gel 2oz. Cost $68.90) and when package was lost, I was told it's not their problem & to take it up w/post office. $9 to ship & no insurance? DON'T BUY HERE! ‬Previous order had a half bottle of monomer spilled inside the packaging, I should have learned my lesson then.

I placed my order April 8th, 2020... Still haven't received any updates or package. I requested a refund multiple times but still no response, sent multiple e-mails still no response. Scam site beware!

Ordered on the 3rd of January 2020, they said item was shipped on the 19th of January 2020, and here we are 23 July 2020 and still no package.
Emailed them a few times and still only get a generic response and the latest was a delay due to Covid... I'm sorry, but if my order was shipped in January, what does that have to do with covid now as it was ordered before!
Sent another email last week and they have yet to respond.
Worst customer service.
If you are looking for alternatives, buy Kiara Sky, it is a little more pricey BUT you actually get your products.

I have always got my nails done, and when COVID-19 happened, I knew I would not be able to go into the salons and get them done. I then looked for a way of doing my nails here at home, and maybe an easy way for a first-timer. I came across Exclusive Nails, watched some YouTube videos regarding their product, and ignored the negative videos that kept showing up in the sidebar. I did my order on April 30th and got the response that it would take 18 business days. After the 18 days, I wrote an email, got back generalized response out how orders were being processed, and would have to wait. Again, I have not received my purchases, and now I am calling my bank to get my money back. I have learned my lesson from this and will be looking up reviews of a product before I do any buying. I encourage any future buyers to do the same as well.

I am begging, DO NOT ORDER FROM THIS COMPANY! I placed a $100 order over 50 DAYS AGO and my package has yet to even be sent out! Customer service is a joke! All they do is sent automated emails or they don't respond at all! Max Estrada, the CEO, is a joke himself! A racist! And if I would've known before, I definitely would've took my business elsewhere like you should! I am going to have to file a dispute with my bank just to get my money back. At this point, I don't even care about the package! They can keep it!

Didn't want to have to leave a bad review but I've been as patient as I can be. I placed an order on 4/8 got a call on 5/1 asking if I was ok with them shipping my order w/o one item. Stated I was not ok w/ this I asked when the item would be in the rep stated it Mon/Tues (May 4/5) it is now May 7th and I have yet to hear or receive anything from them, yet I see post on his Max's IG page showing order #'s that fall after mine that have been shipped. I know we are in a pandemic which is why I have been extremely patient and even encouraging other customers to be patient but a month is unacceptable and I've begun to regret purchasing from him. Be careful purchasing from this company I'd say stay away at all cost

I place an order on May 4th and May 7th. Order # 112 and 114. I understand that COVID has affected A LOT of companies. However, I have ordered from a few other sites and shipping didn't take this long. I have not sent an email following up because I don't like hassling anyone. But from the other reviews, maybe I should. I watch his lives on FB and when someone asks a question there is one lady who always gives a snarky remark. At this point, I'd really love to just cancel my order but I know I can't. How are we as customers suppose to support a business when customer service sucks and they show that they don't care. I probably will never order from the company again. I will do my research before I order from a business I have never ordered from before. IF I ever do receive my order it better be well worth the darn wait.

Waited more than a month to recieve my package. As soon as you place your order, they only let you know about the "no refund no return" policy once you've already purchased. I recieved some items and some were missing. No customer service at all. The quality if the products are beyond horrible. Im not sure what the "quickie" nail glue is made of but I once spilled it over on the table and cleaned it up with the napkin just to find the napkin going up in smoke a few moments later after contact with the glue. The acrylic powders dont mix well with the monomers. The "shinee" gel is trash. This comoany should be shut down.

No shipping update, no money back, scam! Has lots of time to promote bideos but doesn't get his A** to work on shipments, #Max has no work ethics and will deete your messages with questions about your order's update.

Placed 2 orders one in July and one at the first of August and still have not recieved either one. Contacted company by email and was told it would takes 30 days because of Covid19. We are way past the 30 days and still no products.

I bought123 go kit with soufflé gel, i followed instructions to a t not missing a step went along with one of his videos, the process is difficult when it comes to curing the nail if you don't have the curing flashlight. After getting a full set on 3 days later 2 popped off i super glued them back on and 2 more popped off within the following days. He claims they last 2 plus weeks and i don't see how... the nails also weaken under hot water and bend badly. My order did take entirely too long seeing as how they ship from Arizona and I'm in Nevada it took over a month, made in the USA and Covid is no excuse for orders to take that long. Definitely not good business practice and he was extremely rude when he responded to a utube customer that did a review on his product she was not rude she simply showed the nails bending and stated she would not buy again. Don't buy this product it is not good

I placed my order in the beginning of Feb. I received it last week. My order arrived missing the mini flash light. That arrived a couple days. The battery casing made no sense. Out of the three slots, the neg and positive connection was not there. I ordered 36 different gel polish and I received 15 different colors. With some colors being duplicates, triplets and quadruplets. When you message the business NO ONE WILL EVER REPLY! I tell everyone to never order from them or try there products. There soft gel nail is a joke. It bends like paper. Order from Apres, XVX or Kiara Sky Soft Gel Kit (best bang for your buck). Stay away from E Nail Couture! Spread the words. Watch the YouTube videos of others trying to us the 123 to Go Kit. This company is a joke. Jokes are for kids. You may enjoy looking like a kid, but this is no way to run a company. No one I know will take this crap from me. Max, Karma's a $#*!!

I have placed several orders through Exclusive Nail Couture and their fulfillment and so called Customer Service has deteriorated every time. I placed my last order on May 16th, I live in the US and the order still has not shipped. None of the products I ordered are on backorder either. I have emailed the company and all I get in return is a rob-reply. Max has no control over his business and no integrity. Think twice before ordering anything from him. You cannot cancel your order or get a refund even if it takes them several months to fulfill your order. IT'S NOT WORTH THE WAIT!

Affordable high end products. I have made many of orders with them and whenever I've had a issued communication is key! They are a hard working company.

Its a great experience with how this company doing business, trustworthy and quick respond if you have any question, very! Very happy the next day delivery.

Don't waste your money on this POS company. Placed an order for a lot may 7th. Still no shipping info, emailed them for them to say it will take 8-20 business days plus standard shipping. GTFO. I told them to refund my money, I will be reporting this company to the BBB and I will sue Max Estrada and his company for fraud. Don't waste your money on trash like this. Not only that Max Estrada belittles his customers like a petty $#*! child on his YouTube channel. He's about as fake as those ugly $#*! contacts and wigs he wears.

I ordered on the 15th of May. I get it, it was during the shutdown. So i completely understand the wait time and that things may be on back order. But uhh its August and everything is opened up and I have yet to get an email back or anything. Please do not buy from enailcouture in hopes of actually getting product. I believe its a hidden charity or gofundme cause he'll take your money but wont give you any products. Its as if he picks at random who is going to get what they ordered. I was hesitant to order because I did see a lot of bad reviews but I innocently thought it couldn't be that bad. Whelp I was wrong. $100 finessed