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Enence has a rating of 3.0 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.
Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.
Just like everyone else intended to but 1 they charged for 4. Called to Cancel immediately and realized they were crooked when they knew exactly what happened and offered free warranty to continue transaction for 4. Received items in 4 days TRACKED when was estimated to take 3 weeks. Now I'm supposed to PAY to ship to Germany when product came from New York.
Got it within the specified time of delivery. Item was well-packed. I used the translator when I was in Spain. Big help, happy with the product.
Date of experience: March 22, 2022
User friendly and very durable. This is competitive when it comes to efficiency. Design is elegant and presentable. I recommend this translator.
Date of experience: April 13, 2022
Enence is easy to use and operate. I had fun trying out different languages. Excited to use this in my upcoming trip.
Date of experience: September 16, 2022
I am satisfied with the product. It can translate well. It arrived within the expected time duration.
Date of experience: March 29, 2022
Website is easy to navigate. No problem encountered during purchase. Well priced. Good product. Thanks for a stress free transaction
Date of experience: April 15, 2022
On point translations and very helpful in so many ways. I use it for my clients and in my travels. So handy and easy to use. I recommend Enence.
Date of experience: July 7, 2022
I have my Enence for over 6 months and I have used it numerous times already. It's very reliable, I love it!
Date of experience: June 30, 2022
Charge you for more than you ordered and ask you to send back to lithuana!
Only cost $200 to send back to lithuana
Total fraud
Date of experience: August 31, 2023
One frequent traveller here. An Enence user for a long time. Always efficient in its purpose. Highly recommended! Real 5 stars.
Date of experience: April 9, 2022
Enence translator has always been my go-to when it comes to language barrier situations. Very efficient. I am satisfied with the quality.
Date of experience: April 7, 2022
Sim, encontrei o melhor produto, haha. Fiquei surpresa com a qualidade do produto e o atendimento. Vale muito a pena ser cliente de vocês! Obrigada!
Date of experience: June 18, 2024
Que ce soit pour des voyages internationaux ou des interactions multiculturelles au quotidien, ce dispositif se révèle extrêmement polyvalent
Date of experience: June 18, 2024
C'est parfait Je l'ai utilisé plusieurs fois pour communiquer avec des clients espagnols et ça marche bien. Vous n'avez pas besoin de savoir comment prononcer les mots ou les phrases. Il est de bonne qualité et je le recommande sans hésiter si vous devez un jour communiquer en plusieurs langues.
Date of experience: February 11, 2022
Esta é uma excelente ferramenta para ter uma conversa com pessoas que não falam a mesma língua que você.:-) Tem um monte de línguas comuns integradas, tenho acesso a 36 línguas e é bastante útil.
Date of experience: February 14, 2022
Alles gut und reibungslos, kein Problem während meiner Nutzungszeit aufgetreten. Ich trage es mit mir die ganze Zeit vor allem in meine Reisen. Fünf Sterne für diese.
Date of experience: April 7, 2022
Don't buy it. The translator is not standalone. It requires your phone data and an App to use it. They promise a 30 day return. The catch is they make you return it to Germany. Postal companies cannot return internationally using air given the battery. Enence refused to provide an address within Canada that would enable me to return the device. I've emailed them multiple times with no response. I've phoned them multiple times. They never answer only leaving you to listen to music until you hang up. I'm out the money I spent but hopefully this review helps someone not spend the money. Review their fine print.
Tip for consumers:
They claim 30 day refund but they require returns to go to Germany rather than the country from where it was delivered. This contributes to increased return costs and the complication of the battery. Batteries cant be returned internationally via air. My package was refused by the postal company and the company would not respond with an address within my country to return the item. They ignored my multiple requests.
Products used:
Enence translator
Date of experience: December 13, 2024
We had ordered two on Black Friday (2024) not realizing it was in US dollars. Called them right away to cancel, but then realized they had charged us for four! Marlon at customer service told us he would cancel the order, call the warehouse and send us a confirmation email. We did not get that so we called them back. They said it was too late and we would have to go through the trouble of returning them. There is no way they could've shipped it within the five minutes we called them! Very disappointed with this company and would not buy anything from them.
Date of experience: November 29, 2024
I ordered one translator and they charged me for 4! I realized their mistake 2 second after order was placed. I immediately called snd successful Then I emailed customer service to cancel my order. I got following
'Your order has already been processed in our state-of-the-art, automated warehouse, and we regret to inform you that modifications to the order are no longer possible. We will ship it as soon as possible.'
Date of experience: December 18, 2024
Мой младший брат получил в подарок переводчика на прошлое Рождество. Мама подарила ему его, потому что он любит изучать разные страны. Он провел весь день, переводя все свои мысли на французский и китайский языки, и заставлял переводчик рассказывать нам шутки. Он отлично работает и прост в использовании!
Date of experience: February 23, 2022
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