- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Enence has a rating of 3.0 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.
Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.
SCAM. Don't do it. Made the mistake of ordering from EcomLT LLC the translators. Minutes after realized it was junk and called to cancel. Minutes later! The rep accepted my cancellation said it would be refunded but REFUSED to issue a cancellation Confirmation ID. I also followed up with a cancellation request by email. The following day, I rec'd, "I'm sorry, your order has shipped email", unbelieveable. Now to return, impossible, beware! Can't reached them, return at own expense to GERMANY. Invoiced in TN, shipped from IL, but you pay return postage and fee to return to GERMANY. Scam, shady, dishonest company. I am seeking the help of PayPal to refund this huge mistake. A simple return has become impossible and cost more than the product, what a scam of a business. There is no way it sent before I cancelled and the rep must have simply lied to me, indicating it was cancelled. Been a headache. Stay away, much better options out there. Don't fall for this scam.
I wanted to return some translators purchased and the address to return is in Lithuania- it costs about $500 for shipping! However, goods were sent to me from a warehouse in New York. I called and tried to reach a solution with Enence but was told "I'm sorry but unfortunately the merchandise must be return to Lithuania." What a deterrent for customers to bear the loss because returning is very costly! And the post office told me the address they have in Lithuania is listed as suspicious. Be careful - this company is not reliable - not purchasing from them ever again.
Tip for consumers:
Don’t recommend this company based on my terrible experience
Products used:
I purchased 4 in error. Wanted to return 3. Company place to return goods is in Lithuania. It costs around $500 to send goods to that far away country from US. Contacted company several times and they provided no solution. Good to mention that the merchandise was sent to me from an address in NY. However, they maintain that return place is in Lithuania. Address in Lithuania listed as suspicious in post office. Was left to bear loss and company didn’t refund my purchase for warranty of the product (4 of them) which I didn’t receive.
Date of experience: June 8, 2024
The translator is AMAZING. I called my sister as soon as I tested the translator. She will be ordering one as well. This will make our travels so much easier.
Date of experience: June 18, 2024
Product does not match functions and their customer service consists of one person and she refers you to a form on the website that is useless. There's no such thing as a refund, even after complying with all their policy requirements. Not helpful at all
Tip for consumers:
I don’t want to see anyone else get scammed
Products used:
Google translate
Date of experience: November 11, 2023
Enence is an incredible product. Where ever you go it helps you more. The best thing is it works or translates in 36 different languages. The audio is too smart. Everybody just try it you love it.
Date of experience: June 18, 2024
The Enence Instant Translator excels in portability and translation accuracy, covering 36 languages. Its robust battery life is a plus, though app connectivity could be improved for seamless use.
Date of experience: June 18, 2024
TERRIBLE!
Less than 1 star. SCAM CITY. Still fighting with the company. Only ordered
1 translator, billed for 4. Called the next day to correct the order. Would not correct their error.
They still won't admit there error. They sent a return label. They want me to pay to send them back to…. LITHUANIA. BUYERS BEWARE!
Read reviews on Trust Pilot before you buy this.
Date of experience: December 5, 2023
I tried to cancel my order with in seconds, when I saw I was charged for 4 devices. It was well over $200, while I'd expected a charge around $50-$60. DO NOT BUY! They charge you $10 per unit to return them. So far they have not accepted my desire to return them.
Tip for consumers:
This company has done this switch on order number to other purchasers. I say don’t buy this item unless you want to spend $220 for 4.
Products used:
I purchased this Enence Instant Translator from an advertisement on Facebook. I was not allowed to cancel order. They said I had to wait and receive the product first. Then I could teturn them if they were unopened. Plus, it’s a $10 charge to return each device. I ordered 1 but was charged as if I’d ordered 4 devices. 4 devices showed up. Have not been able to get approval to return them yet.
Date of experience: December 10, 2023
Charged me for 4 when I bought 1 and none of them worked so binned. Sent them back as instructed by PayPal and they came back again. PayPal took the money from them and I have been reimbursed but it took 6 months. Scamming scum
Products used:
None they did not eork
Date of experience: April 7, 2024
I like using this product. It is quick to translate when and where I need it it is useful and very helpedful. No need to ask help of an interpreter, enence translator is enough!
Products used:
enence translator
Date of experience: June 18, 2024
I was given a translator for a Christmas gift. I can not get the app to download and open up on my Galaxy S23 phone. I have spent over 2.5 hours on the phone with Enence customer serve people who don't know what to do. The first one told me to wait 24 hours and it will work, I waited. I was told to fill out a form and someone from technical would call me. THEY NEVER CALLED. I am trying to return the translator so my daughter can have her credit card charge refunded. This is almost impossible. I guess I am stuck with a useless product.
Products used:
None, I could never get it to work
Date of experience: January 8, 2024
Do not buy this. 1they will charge you for 5 units even though you chose to buy 1 and then it is a nightmare trying to get your money back. This company has very bad reviews is you search correctly. They also give themselves good reviews to mislead others to buy. The software does not work and won't even download onto many devices from what I have read from other buyers. My phone would not work with it. They will try to trick you on every corn er! Buyer beware!
Date of experience: November 22, 2023
Travelers might consider using Enence translator. It is generally highly dependable, and its performance is consistently excellent. Really, I'm amazed! Over a week of testing revealed that it is over 95% accurate. The box and the product both appear sturdy and secure. Two thumbs up so far.
Date of experience: March 29, 2023
This is a complete scam. They offer a money back refund but if you open the package to try the product they will not give you your money back. As if you could try it without opening the cellophane wrapper! Everything about their operation is sleazy. I have never complained online about a company before. Avoid!
Tip for consumers:
This company will put a payment through if you hit PayPal without even hitting a buy button. I instantly tried to cancel but they insisted on sending me the product and encouraged me to try it. I did— which involved opening the cellophane wrapper—then was told an opened product was unreturnable. In short, this is a complete scam.
Products used:
I tried this translator for all of one minute.
Date of experience: December 7, 2023
Enence is a very effective device for me, it can support real-time translation for over 40 languages, making it an excellent tool for travelers or individuals who frequently communicate with people who speak different languages.Overall, I found the device to be relatively easy to use. It is compact and lightweight, making it easy to carry around in a purse or pocket. The device has a touch screen display that displays the text translations, and it also has a built-in microphone for voice translations. Great product!
Date of experience: March 9, 2023
This is not a review of the product, but of the company's online marketing. I ordered one from their website. Was charged for four. Called customer service within 2 hours to cancel entire order. Told it was cancelled. About 16 hours after initial order, I received an email that the four had shipped. Called again and was told that the order couldn't be cancelled, in spite of what I was told, because "Due to our commitment to process orders quickly and provide speedy delivery, once the checkout process is complete, our warehouse is immediately notified to pack and prepare your order for shipment." Note I didn't get notice of it being shipped until over half a day later. They sent me a RMA and shipping label. It has to be sent to Lithuania to be returned! This will cost over $80. Don't know why it can't be returned to New York which is where it came from. Oh! BTW-its cheaper on Amazon and can be returned to Amazon if necessary.
Date of experience: July 26, 2023
When I saw the ad on this device, I thought that was a great solution for my travels at a reasonable price. When I tried to use it however, I found out that it required a mobile phone to function. Since I can get most languates translated with my mobile phone, why would I need this added device. Besides, after connected it to my phone, the connection was lost shortly. Contacted customer service and was told that I could only returned my 2 devices for a refund if the packages were left unopened. This begs the question as to how would I have found out that this device did not work for me if I never opened the paackage.? I believe the ad was misleading by presenting this as an independent unit. And the company does not provide any reasonable avenue to return the product when it proved to be unsatisfactory.
Tip for consumers:
The refund policy is nonexistent.
Products used:
not used
Date of experience: November 22, 2023
I immediately called to change my order from the 4 I mistakenly ordered to 1. (Still not sure this wasn't part of the scam!). I had to start a "ticket" which of course did not intercept the order. THEN I could not return them to Lithuania as they are considered electronics. I wasted about $200 and am really pissed about it. Do not buy these!
Tip for consumers:
Do not expect to return anything. They make it too difficult!
Products used:
None
Date of experience: November 30, 2023
This company is a scam. DO NOT order from them. Ordered 1 pocket translator, but they charged me for 4 devices $220. Talked to a Yoshiko thru chatbot, because no physical number. She tried every which way to Not cancel my order after many times telling her I want it canceled. She said she'd send it over to the warehouse and they'll let me know in 48-72 hours (which would make it too late to cancel). Told her NO. Since she was ready to give me 50% off the total, and let me keep te 4 devices, that was their bottom line. She still would not cancel. Most expensive mistake for an item that is crap and will take 3 months to get here.
Products used:
Enence Translator
Date of experience: September 27, 2023
It's nothing more then a blue tooth speaker. The translation aspect is based on a 1star app that doesn't work. Customer service is a joke. And a return is not an option. Repeat, they will not let you return for a refund!
Tip for consumers:
Such a disappointing experience
Products used:
Enence Translator
Date of experience: November 4, 2023
One of the standout features of Enence is its ability to translate conversations in real-time. This means that the device can translate spoken words almost instantaneously, allowing seamless communication between individuals who speak different languages. Great product and great performance!
Date of experience: April 6, 2023
Enence is truly reliable. Completely pleased with this device which has very good accuracy. Ours paid for itself when we left a backpack on a taxi in Italy and were able to communicate the situation in detail via the translator to get the backpack returned. The Enence was also useful in helping us learn the correct pronunciation - we could listen and learn in advance. Recommend!
Date of experience: January 25, 2023
Was looking into this product. After entering my credit card info, redirected me to other products that I couldn't decline. They automatically charged me for 4 products plus warranty and language app.
Tried to cancel order within 30 min of placing order and they said it was cancelled but got an email 2 days later saying they processed the order and ready to ship.
Now they want me to wait until my order arrives because it was too late to cancel 30 min after placing order by mistake. I also have to pay shipping and wait 14 days before they will look at cancelling this order. Buyer beware! This company is no good and I never even used the p[roduct.
Products used:
translator device
Date of experience: December 9, 2023
I seldom use Enence but when I do, I always have that feeling of gratefulness because it helped me a lot in communicating. Aside from that, it is able to establish rapport. This device looks good and is simply aesthetic. Looks durable too.
Date of experience: February 9, 2023
I thought I had done my homework in looking for a good translation device because I saw the reviews (promoted as their #1 best translator) posted on this site bestconsumertech.com but I have to wonder if this site is also part of the success of this very lousy company with a very lousy product based in Lithuania. I have read the reviews here and will not try to return this device - the cost is exorbitant. This company and this website are scams. Lesson learned.
Products used:
Enence Translator
Date of experience: January 5, 2024
Never did receive this product. Contacted to complain, was told that it was past the time to report unreceived product (90 days). Had product order number, etc., but they "no longer had any record of the order". This was from before Covid, so I also no longer have the order (deleted out of frustration.) From China, of course. Be careful what you order. Even the reviews might not be real.
Products used:
not received
Date of experience: March 26, 2023
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
