• Bookmark

    Enence

Enence

Is this your business?
Write a Review

Overview

Enence has a rating of 3.0 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.

  • Service
    115
  • Value
    106
  • Shipping
    85
  • Returns
    60
  • Quality
    115
Positive reviews (last 12 months): 59.5%
Positive
22
Neutral
0
Negative
15
View ratings trends
5
See all photos
How would you rate Enence?
Top Positive Review

“Enence”

Maria daniela A.
6/18/24

Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.

Date of experience: 6/18/24
See positive reviews
Top Critical Review

“SCAM, buy elsewhere. Impossible return/refund.”

Heather O.
1/2/25

SCAM. Don't do it. Made the mistake of ordering from EcomLT LLC the translators. Minutes after realized it was junk and called to cancel. Minutes later! The rep accepted my cancellation said it would be refunded but REFUSED to issue a cancellation Confirmation ID. I also followed up with a cancellation request by email. The following day, I rec'd, "I'm sorry, your order has shipped email", unbelieveable. Now to return, impossible, beware! Can't reached them, return at own expense to GERMANY. Invoiced in TN, shipped from IL, but you pay return postage and fee to return to GERMANY. Scam, shady, dishonest company. I am seeking the help of PayPal to refund this huge mistake. A simple return has become impossible and cost more than the product, what a scam of a business. There is no way it sent before I cancelled and the rep must have simply lied to me, indicating it was cancelled. Been a headache. Stay away, much better options out there. Don't fall for this scam.

Date of experience: 12/13/24
See critical reviews

Reviews (147)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user benk687
Australia
1 review
0 helpful votes
  • Send Message
March 2nd, 2023

Really, I'm amazed with Enence! I've had more than a week to test it out, and I must say that it is really quick and precise. This translator is fantastic and does a terrific job. The container and the product both have a premium appearance. I'm pretty pleased with it so far.

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2023

Thumbnail of user denises2087
Australia
1 review
3 helpful votes
  • Send Message
March 9th, 2024

I ordered 1, was shipped and billed for 4, tried to get one to work and failed, and now see from other reviews thats a common problem. The company provided an invoice showing it charged GST but has no ABN # (australian business number) so is probably illegally charging GST. And while they say they have a 30 day refund policy if you aren't happy, despite the product being shipped to me from an address in Australia, they want me to return it to an address in Lithuania. DONT BUY IT. Use one of the free apps that do a better job

Products used:
None of them - it just wouldn't work

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2024

Thumbnail of user edmundr48
France
1 review
0 helpful votes
  • Send Message
February 9th, 2023

I'm really impressed! I've had the opportunity to test Enence for over a week and I must say that it is really fast and accurate. This translator is awesome and it works great. This device is a lifesaver to speak and understand a foreign language. Highly recommended!

Service
Value
Returns
Quality

Date of experience: February 8, 2023

Thumbnail of user matthewb2122
Sweden
1 review
0 helpful votes
  • Send Message
April 12th, 2023

I am one frequent traveller and Enence has always been a buddy for a long time. It's a very effective translator as experienced for one year now. Reliable and efficient in its purpose I highly recommend Enence! Real 5 stars.

Service
Value
Shipping
Returns
Quality

Date of experience: April 12, 2023

Thumbnail of user joannec1003
Germany
1 review
0 helpful votes
  • Send Message
March 31st, 2023

Enence is a decent translator for its price. First of all, it seems sturdy and not at all cheap. Second, it's portable and easily fits in your pocket. Additionally, it accomplishes its goals well. It's all that I need in my travels, it performs 5 out of 5 and I highly recommend it!

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2023

Thumbnail of user maggiej108
Philippines
1 review
0 helpful votes
  • Send Message
March 31st, 2023

Enence is a very helpful tool for me. It is simple to use and has good speech recognition capabilities. The ability to switch between languages is also simple. Definitely a highly recommeded translating device.

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2023

Thumbnail of user jb2510
Missouri
1 review
4 helpful votes
  • Send Message
January 16th, 2024

I cancelled the order I HAD NOT PLACED (I had put the info in, but decided against it and backed out of the entire transaction). I called within 1 hour of "placing the order." The clown on the phone told me it was canceled. I then received ANOTHER email that said the item was on the way. I emailed, "Like heck it is! I canceled it." They emailed, "Oh, sorry, we are so speedy that your item was shipped immediately." I called my credit card to block the pending transaction. They said it had to clear before they could do anything (Discover is crap too) so I tried to call Enence back and they hung up on me after a couple of transfers. I will not give up because criminals need to be held accoutable. I'm declaring fraud, but take my advice and don't get in as deep as I foolishly did.

Date of experience: January 16, 2024

Thumbnail of user ralenw
France
1 review
0 helpful votes
  • Send Message
April 20th, 2022

A very good translator delivered on time, nothing more can one ask for. Words used were quite complicated but the device was able to translate them accurately. This is really a very competent product.

Service
Shipping
Quality

Date of experience: April 20, 2022

Thumbnail of user rileyp59
Sweden
1 review
1 helpful vote
  • Send Message
May 18th, 2022

One of the best online purchase I've had. Ordering to delivery process was quick and smooth. Product is effective and looks elegant. Handy, so I carry it with me all the time. Thanks. - Riley Pelletier

Service
Value
Shipping
Quality

Date of experience: May 18, 2022

Thumbnail of user katriceb7
GB
1 review
0 helpful votes
  • Send Message
April 27th, 2022

Delivery was quick and the product was securely packed. Easy ordering process as well. It's always nice to have a translator with you wherever you go. Quality is excellent and translations are accurate. I would recommend.

Service
Value
Shipping
Quality

Date of experience: April 26, 2022

Thumbnail of user carlobenm
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 28th, 2022

This translator is very helpful, just being honest. My parents doesn't speak the language my partner does, and that can be a pain sometimes. This translator works as a mediator between them. I really appreciate it. Bug happened, but only very few times. I believe it should be fixed by software update. Creatively designed and well packed. I like it.

Service
Value
Shipping
Returns
Quality

Date of experience: April 28, 2022

Thumbnail of user nickd985
Australia
1 review
0 helpful votes
  • Send Message
April 27th, 2022

Highly recommended. This is a really nice little translator device. It comes with everything you need to get it setup. You'll want to fully charge the battery on the device first which I did. The setup was pretty easy and straight forward.

Service
Value
Quality

Date of experience: April 27, 2022

Thumbnail of user roser387
Wisconsin
2 reviews
0 helpful votes
  • Send Message
January 20th, 2022

I work in a pharmacy and I have encountered customers who speak languages other than English. We have a translator phone with a live translator for situations that call for it. This is perfect for quick and casual conversations. It's very easy to use and makes our customers feel comfortable since they know that we give utmost service.

Service
Value
Shipping
Quality

Date of experience: January 20, 2022

Thumbnail of user donaldw967
Finland
1 review
0 helpful votes
  • Send Message
August 8th, 2022

Effective as it is for a translator. Enence is able to translate on point. Better communication, better life. I bring this with me everytime I go to other countries for work purposes. Language barrier no more because of this little device. Yep, I recommend.

Service
Value
Quality

Date of experience: August 8, 2022

Thumbnail of user patriciaj1836
California
1 review
3 helpful votes
  • Send Message
December 9th, 2023

I came across there ad through a top 30 review of electronics. As I was looking at their sales I decided that I would buy one however every time I click submit the next page wanted me to purchase something else and I would decline it the next page would want me to purchase something else again I would decline. After five pages I got frustrated and got out of the ad altogether. Later that day I received an email stating that I had ordered for translators which I did not. I immediately called their customer service and they started the cancellation process told me it would be up to 48 hours for it to process this was Friday. I got into my email on Saturday to a notice stating that my order has been shipped out. I called customer service again they confirmed of the cancellation but that it did not get to the warehouse in time and they already shipped out the product. They then told me that once I get the product to turn around and ship it back. I asked them for a paid return label and they told me that they do not do that and I will have to pay to ship it back and will not be reimbursed. I'm very angry that this company pushes you to try and buy more of their products then when you cancel they refuse to look at that and then they don't reimburse you to ship a product back that you never ordered in the first place. This is a sham company, be very careful if you order from them I would not trust them at all.

Tip for consumers:
You have to pay to ship their products back they do not reimburse or send you a prepaid return label.

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2023

Thumbnail of user michellea1747
Florida
1 review
0 helpful votes
  • Send Message
October 28th, 2022

Brought Enence on our vacation and the experience was amazing! Everybody had fun using it. Looks very cool during use too. It may not be 100% accurate but the best thing about it is it is comprehensible to the person I was communicating with. It was memorable. I'd definitely bring this translator along in every trip I'll make. Quality and accuracy is proven and tested. Good job!

Service
Value
Shipping
Quality

Date of experience: October 28, 2022

Thumbnail of user vincentw247
Denmark
1 review
0 helpful votes
  • Send Message
February 3rd, 2023

Very sleek design and easy to operate.This is great for me because I speak some Chinese and can write/read some. It's so awesome and useful although it could be improved. But thanks, Enence!

Service
Value
Shipping
Quality

Date of experience: February 2, 2023

Thumbnail of user andresb109
Netherlands
1 review
0 helpful votes
  • Send Message
October 15th, 2022

I like the simplicity of Enence, it is of great value. This device pairs with your phone and quickly allows you to translate and communicate foreign languages. The quality playback is low, but you also get a live text response so you can read what you can't hear. Charge only gave me 2 hours of constant use and 3 days of infrequent use.

Service
Value
Shipping
Quality

Date of experience: October 14, 2022

Thumbnail of user gaeunk1
KR
1 review
0 helpful votes
  • Send Message
February 4th, 2022

Travel is the greatest joy of my life. I enjoy to see and experience diferent cultures. I effort to speak even a few in the native language. This translator is my dream come true. It does translation real time for many languages. Speak slow than normal so it understand better. Also, do your best to clearly speak like when your speaking to a smart assistant.

Service
Value
Shipping
Quality

Date of experience: February 4, 2022

Thumbnail of user rosew611
Netherlands
1 review
0 helpful votes
  • Send Message
August 11th, 2022

This little device is very helpful to me since I talk to a lot of customers who usually don't speak English.It has been a while that I've been using this and so far, all smooth. Practical to have this nowadays.

Service
Quality

Date of experience: August 11, 2022

Thumbnail of user naomir123
Utah
1 review
5 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

I ordered this device and was very excited about the prospect of using this device. You still need to download an app to use this device. I wanted to return the item and was given a return label to send to Lithuania. The postage costs as much as what the device is worth. Don't order from these scammers, you have to pay for the package to be returned.

Products used:
Essence Translator

Service
Value
Shipping
Returns
Quality

Date of experience: May 9, 2022

Thumbnail of user pennyr197
Australia
1 review
0 helpful votes
  • Send Message
June 7th, 2022

Enence translator is pretty good. It may not be 100% accurate all the time but better than the less expensive model that I previously purchased. It is easy to use out of the box. I am still learning some things on it. Will try to update this review later.

Service
Value
Shipping
Quality

Date of experience: June 6, 2022

Thumbnail of user aliciam844
Oregon
1 review
1 helpful vote
  • Send Message
December 27th, 2023

SCAM REPORT--Much like other reviewers complaints
Much like other reviewers, I thought that I would order this translator for a trip that my spouse and I are going on in January. When I ordered one, and went through the endless amount of prompt questions (to spend more $ than you expect) it too said that I ordered 4 when it I DID NOT. I immediately sent an email and of course a refund was denied because they "didn't get the message quick enough". Since I emailed them 30 seconds after my transaction, I call BS. I have emailed for a full refund and return label to ship all 4 items back and had no response. The one translator that I purchased doesn't work either. This is very much a scam and warn ANYBODY READING to report their negative experiences as soon as you can.

Tip for consumers:
SCAM

Products used:
Enence translator- company forced sale of 4 rather than 1 and then doesn't follow up on their customer service. I can't get anybody to get back to me about refunds and I am NOT paying for the return label, since it was THEIR website that sneakily made me purchase 4. Why would I need 4 for my trip to Mexico. HUGE SCAM. DON'T BUY THIS SHOTTY PRODUCT. IT DOESN'T EVEN WORK CORRECTLY.

Service
Value
Shipping
Returns
Quality

Date of experience: December 27, 2023

Thumbnail of user callumk12
Idaho
1 review
0 helpful votes
  • Send Message
June 13th, 2022

This device has helped out in our clinical practice. When we do not have a translator available for patients, Enence is extremely helpful and very on point. It is reliable and we use it every week. Great help for us..

Service
Value
Quality

Date of experience: June 13, 2022

Thumbnail of user phill186
California
2 reviews
9 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

Very impractical translator that requires Smartphone/Blutooth/Wifi or Signal to connect to their Cloud!
Then, Very Deceitful,UnAmerican policy that requires to ship it back to LITHUANIA($60 BY USPS w/tracking) even though it came from New York State USA.
No need to say they dont want their Chinese electronic Back!
Dispute, Fight. DONT let them get away with "Smart Scam"...

Tip for consumers:
Find Return policy BEFORE any Order(also 15 % restocking fee)

Products used:
None because Translator is NOT self reliant ..No better than free Google Translate App in my view !

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Enence?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Enence?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business