Enence

Excited to test out the translator. First, I like its compact size. I downloaded the application on my phone which immediately performed an update, and then I pressed the translator button to connect the device to my phone. When I tried out the translator, it worked well with its translation. Surely, this device might be useful when traveling to a non-English speaking country.

It's not a stand-alone unit as I expected, but requires a smart phone. It does not understand plain English input. Regularly misunderstands all of a phrase except maybe the last word. Translation (Spanish and Chinese) is wrong 99% of time. No voice output, only on screen to read. How does that help to learn a language? After a day of trying to get it to work, I decided to return it. My request was replied to offering a 20% discount, but I never could find out if that would be a money return or included in the 3 things offered with it. Included recipes, magazines and another health related product. I declined and was sent an RMA, to send the item to Lithuania. But, when I tried using 4 shipping companies, was told they can't accept Li batteries, Only UPS quoted $150. Customer service is worst I've ever seen. No phone numbers. Poor response after I rejected their 20% offer. I reported them to BBB, so will see what comes of that. Looks like I'm stuck with the POS. But I will tell anyone considering purchasing this POS. "DONT".

This is really great. You don't have to know how to pronounce the words or phrases. Good quality and large size screen. It was really easy to use, I appreciate it even if it's my first time to use a translator. I would definitely recommend if you ever have to communicate multilingually – very practical. *wink!*

Truly a very efficient and quality device which comes with very functional features! Travelling is made easy by Enence because I can easily communicate with locals of different languages. It has made my life more meaningful because I get to meet, make friends, and communicate with people from all walks of life.

Effective in communicating with non-English speaking individuals that I deal with everyday in my work. My boss was amused that I am able to deal with this challenge by getting myself a translator device I can use as aid.

In the promotional material the fact that you have to have the app open on your mobile phone is never mentioned. Whats the point. Just get a translation app on your phone. Not happy I fell for this.

Everyone please don't fall to this company. It's a scam. I received this product with high expectation yet the apps for this translator was outdated and the company didn't provide any solution on it. Therefore, this translator was useless without the app installed in your phone. When you try to return it, they delayed your process by not answering your call or email. Finally you got the RMA and you realized it was a company called UAB Orbio World from Lithuania. You have to pay for the return shipping cost. The product itself cost $89 including shipping. Yet the return shipping from USA to Lithuania is $159 with tracking number either by UPS, Fedex or USPS. I believed they try to make people keep the device without returning to an oversea warehouse in Lithuania even the device is defective or the app is not working. Please don't buy this device from their official website. Just go to amazon and purchase it over there and it's much better price, customer service and plus faster and free return if you are amazon prime member. I learned a huge lesson.

I heard about this from my travel club and thought to myself, Wow I don't have to learn the language yet I can still have a normal conversation with anyone in China. And if I go to Taiwan, the Enence will change dialects for me so I won't sound like a foreigner and get taken advantage of. Highly recommend especially for women.

I ordered 3 translators I wanted the language learning software only available on the order screen. They said to go back in and reorder, they would cancel my first order and check the box to order the language software I did. I called because they had not cancelled the first order as they said they would. I got billed twice and wanted to return the items. The return address is in LITHUANIA, even though they shipped the items from New Jersey. My bank said they can make any return policy. So I returned $40 items to Lithuania - still have not gotten the refund

Enence sent me a box of 5 Tvidler ear wax remover tools. I did not order them. They will only take them back if I pay the postage of 50 dollars to Lithuania. Then they will subtract a 15% restocking fee! So instead being out 59 dollars for something I didnt buy Ill be out near 100!

Enence is user-friendly device with its functions. This effective translator is a very valuable device when you go travel. You will never be at a loss with the device because you can easily communicate with the locals.

Went on a cruiseboat to Norway and Denmark and wow, I was able to chat to dozens of people I never would have been able to talk to – all because of the Enence I had. I learned so much about people and never got tired using the device. High quality and great cost. Recommend it.

Very convenient to have my own translator that meets my need perfectly. Clear quality and excellent customer service. Will most definitely be using this product more often. Thank you.

Delivery was within committed time. Product works as advertised. I like the quick response when converting from one language to another. There was hardly any pause at all.

I reside in Southern Ontario and I ordered 2 Enence translators and 2 hours later I realized that it did not translate the language I wanted it for so I cancelled the order which was confirmed by Enence. 24-hours later the company shipped the product even though the order was cancelled. It arrived at the delivery company in Mississauga, Ontario, about 10 days later but Enence failed to issue a 'Stop Delivery' order and it was delivered to my residence. To return the item, they requested that it be sent to Lithuania at a cost equivalent to the price of the unit. But, it is not returned to the Enence company in Lithuania, it's returned to a distribution company in Lithuania that also has a distribution centre in Kitchener, Ontario. I returned the package unopened to the local shipping company in Mississauga, Ontario, and now they want me to pay the local shipping company to return the package back to my residence and then I have to pay to ship it to Lithuania. This is a scam company. They ship cancelled orders intentionally and make it costly to return the items and then they can claim high sales in their marketing and advertising because nobody will return the product to Lithuania. The order was cancelled within 2 hours after it was placed and they want me to pay for their blatant error. I'm out of pocket almost $200 and the translator is with their shipping company in Mississauga. They advertise that the Enence translator is the 'best translator on the market'. Don't deal with this company. This company has a F-rating with the Better Business Bureau (BBB)

I've seen firsthand how effective this translator is. Simple to use with little to no hassle. Strongly suggested!

Bought this as birthday gift for my spouse who is always out on business travels. He already used it a couple of times and so far he said he is satisfied. Says it's easy to use. Thumbs up to this.

The device works perfectly now. I'm satisfied with Enence's quality. I am happy with their customer service because John was very kind and was able to help me out.

Tried this translator and it worked well! Brought it with me in my most recent vacation and I had fun using it. Glad that it is easy to operate because I'm no tech savvy! Thumbs up for enence!

Enence. This was recommended to me by a good friend, very useful for travels. Easy to operate and always reliable in every interaction with languages that are not too familiar to me.

This translator is a huge scam! When I ordered the product online, I did not purchase insurance, but I was charged for insurance. You need to use your phone with the translator. The volume is ridiculously low that it's very difficult to hear in a quiet room, so on a busy street or anywhere with any noise, it's impossible to hear. Google translate is free, you can use directly on your phone, you can save phrases - AND it's one device. You can also take a photo of text to translate. I'm a little embarrassed I got scammed, because I'm usually a savvy smart shopper, but the advertisements and a lot of the reviews were great, so I'm writing this review to warn others not to purchase.

The worst part is when I immediately realized the volume was way too low, I started the process of returning. They advertise a 30 day return, but that's a scam too! I had an online chat with customer service and I was told I could not return a translator that was opened and used! I'm unsure if they will reimburse the insurance they added, which I did not purchase. One would have to open the box and try the product to then immediately find out it's crap, to then return it…. I finally was told that I can return the translator, but there was a series of ridiculous, long-winded steps listed on their return form, with unreasonable warnings of not being reimbursed if not followed. The one last step that was needed was a tracking number I had to add on another form online, once I sent the return package. The return is in Lithuania and sending it from Canada with a tracking number would have cost more than the actual product, so I gave up and lost my money. I'm still trying to at least get my money back for the insurance charge.

So far, I have not encountered any unresolved concerns, staff were helpful. Took awhile to pair it to my phone, tested it out and it seems to work well. Still a work in progress.

I brought it in the office and everyone in my workplace enjoyed using this Enence. My colleagues are of different nationalities and they said Enence can translate well. Phew! Good buy for me!