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    Enence

Enence

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Overview

Enence has a rating of 3.0 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.

  • Service
    115
  • Value
    106
  • Shipping
    85
  • Returns
    60
  • Quality
    115
Positive reviews (last 12 months): 57.9%
Positive
22
Neutral
0
Negative
16
View ratings trends
5
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How would you rate Enence?
Top Positive Review

“Enence”

Maria daniela A.
6/18/24

Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.

Date of experience: 6/18/24
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Top Critical Review

“SCAM, buy elsewhere. Impossible return/refund.”

Heather O.
1/2/25

SCAM. Don't do it. Made the mistake of ordering from EcomLT LLC the translators. Minutes after realized it was junk and called to cancel. Minutes later! The rep accepted my cancellation said it would be refunded but REFUSED to issue a cancellation Confirmation ID. I also followed up with a cancellation request by email. The following day, I rec'd, "I'm sorry, your order has shipped email", unbelieveable. Now to return, impossible, beware! Can't reached them, return at own expense to GERMANY. Invoiced in TN, shipped from IL, but you pay return postage and fee to return to GERMANY. Scam, shady, dishonest company. I am seeking the help of PayPal to refund this huge mistake. A simple return has become impossible and cost more than the product, what a scam of a business. There is no way it sent before I cancelled and the rep must have simply lied to me, indicating it was cancelled. Been a headache. Stay away, much better options out there. Don't fall for this scam.

Date of experience: 12/13/24
See critical reviews

Reviews (147)

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customer service (19)
Thumbnail of user shanec366
Denmark
1 review
0 helpful votes
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August 24th, 2022

I got one of this for my daughter's birthday. She's getting married and will be transferring soon to Mexico. I guess she'll be able to maximize this device.

Service
Value
Quality

Date of experience: August 23, 2022

Thumbnail of user ianr340
Australia
1 review
0 helpful votes
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July 21st, 2022

Efficient translator! I have been using this since last year and I am pleasantly surprised with its accuracy. Handy and so easy to use. I highly recommend Enence!

Tip for consumers:
Best to bring powerbank

Products used:
Enence

Service
Value
Shipping
Returns
Quality

Date of experience: July 21, 2022

Thumbnail of user divinealchemist9
Netherlands
1 review
0 helpful votes
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November 22nd, 2023

The device has not been used for a while and now it keeps updating. If this is not resolved, this device will be a waste of money.

Date of experience: November 22, 2023

Thumbnail of user harryp400
Australia
1 review
0 helpful votes
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December 29th, 2022

This Enence translator has literally saved my life, and I've been using it every day in this country where I've been living for the past year. Thanks a lot, Enence. I'm grateful!

Service
Value
Shipping
Quality

Date of experience: December 27, 2022

Thumbnail of user izabellar4
Australia
1 review
0 helpful votes
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May 18th, 2022

This translator does the work! I love it as it has always been a big help to me in my work. Durable and easy to use, I carry it with me everyday. Thanks for this!

Service
Value
Quality

Date of experience: May 18, 2022

Thumbnail of user maddyt12
Austria
1 review
0 helpful votes
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September 2nd, 2022

This Enence translator has been a complete lifesaver and it has worked very well in my everyday use here in this country where I currently reside for a year now. Big help, Enence. Thank you.

Service
Value
Quality

Date of experience: September 1, 2022

Thumbnail of user albertb614
GB
1 review
2 helpful votes
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September 25th, 2023

The worst six weeks of my life. This company are the worst I have ever been involved with. A load of scammers.

Date of experience: September 25, 2023

Thumbnail of user jonasr29
New Zealand
1 review
0 helpful votes
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May 3rd, 2022

Size is very compact. I like it that it has a long battery life and it is an excellent product for the price. I usually use it for shorter and casual conversations – very effective and helpful.

Service
Shipping
Quality

Date of experience: May 2, 2022

Thumbnail of user lenab105
Austria
1 review
0 helpful votes
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March 17th, 2022

It is effective. You need to speak with a louder voice so it will be transceived clearly by the device and it can emit a clear translation. It works well in most situations and I highly recommend it.

Service
Value
Quality

Date of experience: March 17, 2022

Thumbnail of user bent623
Germany
1 review
0 helpful votes
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May 3rd, 2022

I was blown away! In addition to talking with someone in another language, it allows you to hone a language you are trying to perfect. Quite a good buy! Thanks!

Service
Value
Quality

Date of experience: May 3, 2022

Thumbnail of user anyar13
Canada
2 reviews
0 helpful votes
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September 29th, 2022

I trust this brand since I have been using this for the longest time. Always a big help in communication language barriers. I count on this all the time.

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2022

Thumbnail of user francess612
New York
1 review
0 helpful votes
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November 22nd, 2022

It's easy to use and it's able to understand voice well. Easy switch to any language preferred. I use it frequently and it has always been very convenient.

Service
Value
Shipping
Quality

Date of experience: November 21, 2022

Thumbnail of user davidr4953
Netherlands
1 review
0 helpful votes
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July 14th, 2022

I find this Enence device amazing! I am only using it every time I am in Mexico. I have finally been able to talk with the people there and they can converse back! I love this product!

Service
Value
Quality

Date of experience: July 14, 2022

Thumbnail of user gavinc104
Germany
1 review
0 helpful votes
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May 26th, 2022

This Enence device pairs with your phone and quickly allows you to translate and communicate foreign languages. Easy to operate and set up. Works efficiently!

Service
Value
Quality

Date of experience: May 25, 2022

Thumbnail of user mok63
California
1 review
1 helpful vote
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December 6th, 2023

Terrible, poor volume. Difficult to sync with Bluetooth. Now Enence won't respond. $300 to return it to Lithuania!

Products used:
Enence translator

Service
Value
Shipping
Quality

Date of experience: December 6, 2023

Thumbnail of user markf2202
Norway
1 review
0 helpful votes
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September 26th, 2022

This Enence translator device recognizes the spoken words very quickly and the desired translation is delivered promptly and this device is surely intuitive. I am happy with this product.

Service
Value
Returns
Quality

Date of experience: September 26, 2022

Thumbnail of user samm1313
Virginia
1 review
0 helpful votes
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June 9th, 2022

A translator that bears all the basic features I need. I tried it and I am glad with its efficiency in translating my statements. I am satisfied with Enence, I love and I recommend this!

Service
Value
Quality

Date of experience: June 9, 2022

Thumbnail of user elliots56
Texas
3 reviews
1 helpful vote
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August 31st, 2023

Charge you for more than you ordered and ask you to send back to lithuana!
Only cost $200 to send back to lithuana
Total fraud

Service
Value
Shipping
Returns
Quality

Date of experience: August 31, 2023

Thumbnail of user davidp4354
Spain
0 reviews
0 helpful votes
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June 27th, 2022

Nice product! This Enence actually works and works extremely well, unlike some of the cheaper models and the knockoffs that I've tried before. Thank you!

Service
Value
Quality

Date of experience: June 27, 2022

Thumbnail of user masonc117
France
1 review
0 helpful votes
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May 12th, 2022

I am quite satisfied with the translations and ease of use. I've been using it for a week now. It's very accurate and really works great.

Service
Value
Quality

Date of experience: May 12, 2022

Thumbnail of user pinkm36
Germany
1 review
0 helpful votes
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May 27th, 2022

I like how Enence works. It performs well as advertised. I liked the quick response when converting from one language to another. Great buy!

Service
Shipping
Quality

Date of experience: May 26, 2022

Thumbnail of user lisah3222
New Zealand
1 review
0 helpful votes
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July 13th, 2022

Enence has clear translations, easy to operate, and handy. These features are all I need in a translator. Practical and simple.

Service
Value
Quality

Date of experience: July 11, 2022

Thumbnail of user ariad5
California
1 review
0 helpful votes
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May 11th, 2022

Got it sooner than expected. Enence is useful and it served its purpose very well. No problem encountered, all smooth, thanks!

Service
Value
Shipping
Quality

Date of experience: May 10, 2022

Thumbnail of user shannens11
Austria
1 review
0 helpful votes
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May 30th, 2022

This device works very good! I Had a small problem at the beginning but it was my fault. Tech support was very quick and helpful. Thank you, Enence!

Service
Shipping
Quality

Date of experience: May 29, 2022

Thumbnail of user cmrx
Australia
1 review
0 helpful votes
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April 14th, 2022

Shipped and on my doorstep in Australia within 10 days. Easy to use and understand. Just what I needed for work. Works just fine for me. Thanks.

Service
Value
Shipping
Quality

Date of experience: April 14, 2022

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