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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Thank you, for your prompt delivery and Yorkshire Gold Black Tea. Please describe the excellent blend of Black Tea Leaves.
The flavor of mango is spot on, delicious, crisp tasting.
Wonderful products, easy ordering, and quick delivery always.
Items arrived from the shop quickly and packed well. Will be ordering again!
They carried an English chocolate I can’t get elsewhere in the States
Just navigate the site and place your order. Plain and simple.
Ordered before.
Love this company! Order at least at Christmas! Just sad they are out of what we need.
Great range of english Christmas treats at a great price and free shipping special offer.
Miss English Christmas foods and don’t have time to make all of them. Plus they had a great selection and monster munch for the win!
The place I usually get the tea is out you have a new customer. Merry Christmas!
Easy checkout, super cute high quality products, and great customer service!
Found online
Biscuits with tea is refreshing experience for yourself or to serve friends & family
I wanted to see what your store offered
Great product selection. But delivery can be slow.
Only store that has Glengoyne Fudge and other genuine English products
Glad I could find Gyokuro at rock bottom prices. It's my favorite tea so far. Minimal labeling on the source though. Thank you.
The selection and quality of teas is great. We enjoyed trying them all out and highly recommend
Ordered items weeks ago, still not here, not sure how to rate when nothing has arrived
Interesting products
I decided to see if their teas were as good as they claimed. The ones I've tried so far are superb!
I could not get the Stash Peach Tea here in the States anymore. Any other brand of peach tea I tried was not worth buying.
It was easy to order. The tea came even before the estimated delivery date.
I wanted to buy PG Tips decaffeinated. Not many stores offer it.
I was glad to find an online source that wasn't one of the big companies.
Good, easy. Relatively fast delivery. I am very satisfied.
I found on internet many years ago. They have been consistent.
On ordering, had difficulty with your site.
Easy to order
This store always has what I'm craving. Especially the custard creams.
I've used them before and they always have my biscuits.
I had issues with placing my order but when I spoke to the 800# they were very nice and helpful.
I have been buying from English Tea Store for many years. Their products are always wonderful.
I could not submit my order because of the address pop up. When I called the csr was not helpful.
Great to find a rich and abundant source of supply of all the things we miss from home.
The tea arrived well packaged and is of excellent quality. I'm very happy with all the process.
I have purchased from them before and know their work.
It was very good service, and very good tea. I would order from them again.
Reputation.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Jacqueline, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.