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English Tea Store has a rating of 4.7 stars from 3,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,487 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
I am never disappointed with my orders from
This store.
Great selection. Excited to share in my holiday tea gift that I am shipping!
The ordering and shipment process was confusing and burdensome
Because you said you had my desired items. Turns out you did not.
Have been ordering these two items for years; they are delicious and super traditional
Because they have the products I want and are dependable
This item is quality plus and makes a beautiful table setting. My friends were very impressed.
SELECTION AND AFFORDABLE
Website is hard to navigate and prices went up way too high.
Dear Margery, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Great selection of teas that are not available locally!
Nice shopping experience and lots of options. Will shop again.
Teapots selections and authentic merchandise. The discounts allowed to buy more merchandise than initially intended.
Easy ordering, great service, on time delivery, and quality product.
Buy from them every year!
All good. Love the mince pies.
Excellent! Order came packed well with no breakage. Will order again.
Ordering was easy and was delivered quickly. I will be using the English Tea Room again.
Thank you. The product was delivered on time and I'm sure I will use the again.
Had a great experience. Things were shipped in a timely manner and the candy was delicious!
Found you on Social media.
Quick and easy. Got what I wanted and processed in no time. Thoroughly enjoyed the product!
I have had many rose teas, but this one tastes just like a fresh rose smells.
It was the only store I could find with this rose tea.
Delivered on a hot day, the ice pack had melted but the chocs still tasted great
Only place I found that sold Black Magic
Excellent! Why 50 characters. I don't want to write a novel, not even a short story.
Looking for jasmine tea; found your advertisement.
This is such a great place. Ordered a few times and have been satisfied each time.
The website was very easy to navigate, shopping was a breeze.
Love all of my teas
My new teapot arrived way before I thought it would and it was in perfect condition!
Great prices and you had the exact teapot I was looking for.
Glad you have many choices to please her and the choices I made did exactly that.
I love English Tea Store. I buy stuff from them all the time. Always arrives safely
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Mark, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!