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English Tea Store has a rating of 4.7 stars from 3,940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,487 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
I don't give reviews. Please do not send me emails
Attractive prices, great range of products, easy to check out and efficient shipping!
Found everything I needed. I lover the cadbury candies.
You have the best assortment of English items, I have ever found.
Ordered little jams; teas and cookies. All are excellent!
Originally it was because I was looking for little jars of jam to include in Christmas gift baskets.
The selection of items is great and the items came packaged securely.
I needed to find clotted cream and teas that we cannot get in America
Easy to find what I was looking for. So far everything has been wonderful.
I could not have had a better shopping. The site is so easy to navigate.
I have ordered several times in the past.
Daniel quickly gave me a link to click on. I thank him.
Easy website to use, hoping my purchase arrives as estimated.
The Double earl gray tea i was trying to order was not available
Great for those who want loose leaf tea. High scores for selection and delivery
Site is easy to use, many tea options, and added bonus of Christmas treat options at the holidays.
Website freezing issues when filling out ordering information.
Excellent service, great products, just what I was looking for!
Looking for British import gifts, and this site has them!
Positive. I expect I will order from you again. Your selection is good.
Because I'm English.
I will never drink American tea again. Fast shipping and a quality product.
It was very easy to order and I had my items in a timely manner.
The items are to be a gift, so I cannot rate their quality.
I stumbled across it on line. It is hard to find loose tea now that tea vana is no longer a stand alone store.
Easy ordering!
Quick delivery!
Very yummy tea ~ Love it!
Got the Maple Tea as a gift from my daughter ~ when I was close to running out of it, I ordered more online.
Enjoy these cookies so much. Glad I was able to find this company.
To find these certain cookie.
I was very happy with the teapot and the service from the company
I had ordered from them before and was happy with everything
Quick and easy: ordering was easy and the item was delivered on time
I found the items I wanted easily and received everything I ordered.
So far so good. Bought them mostly for show, and they are pretty
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Berrae, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.