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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Very easy. Everything I offered was amazing. Taste great. Will definitely be ordering again
Everything about my order was perfect. I'll be back (to quote Arnie's most popular line)
Because they carried Taylor's Rhubarb tea.
The tea arrived well packaged, in good condition and promptly.
It is hard to find excellent black tea varieties.
Purchase was a great would consider doing business with this company again
Had an english product
It is was good something different out of the ordinary
Using Sunflower lecithin and this instant dry yeast is wonderful
I was able to buy only a few packets. And this yeast isn't available in most supermarkets
Shipping took awhile with no information provided. But it arrived in time do all is well!
Product I needed. Previous customer.
Great experience. Delivered promptly. Perfect stockings.
Very easy to order. If shipping comes when scheduled, all is well.
Love English Tea Store - we have been customers for years
No comment. I don't need to spend time doing this.
On source available.
Glad I found you. Easy site to navigate. Quick ship. Great customer service!
Great products and fair prices. Free shipping!
Positive experience….I found things were smooth in placing the order and quick delivery
All arrived beautifully and safely packaged. Great job! Will use you again!
I love this dark chocolate candy but some of the honeycomb was super soft and stale
Because they are the only ones I found who ship the candy to your home
Shipping was fast! Had the products I needed. Thank you.
Had items I needed.
Great store teas. Easy ordering and quick delivery.
They have good prices for the tea I like.
Carefully packaged, shipped quickly, good experience. Tea is lovely.
Easy to find what I was looking for, fast shipping and good communications.
My product showed up exactly when promised. Thank you!
I was looking for a specific kind of Turkish Delight. This was exactly what I was looking for.
My order went through immediately. Well
Packaged and speedy delivery.
Heinz salad cream availability.
Had what I wanted in stock. Can't wait to get them!
Easy to use Website great products. Got free shipping first order
Product arrived on time and was what I ordered. Thanks
Had what I needed
It was easier than I thought; delivery quick and very happy! Thank you
To find items from England for gifts. Thank you
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Jennifer, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!