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English Tea Store has a rating of 4.7 stars from 3,934 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,486 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
The overall experience was top notch. Great product selection. Speedy delivery.
Exceptional! Everything I received was exactly as described. The chocolates are great!
This teapot is perfect for spring tea time and lift up my feeling.
Very good quality and reasonable price.
The Darjeeling tea is a wonderful experience! Lots of flavor!
Easy process for ordering, very smooth like the tea
Your reputation
Thank you! I my niece was so excited to see this small pot she ordered one for herself
Excellent service and good prices. I'm happy I found this shop.
They have the product I searched for.
The bergamot -scent and taste- makes this tea so enjoyable!
For the uniqueness of this tea and for the affordable price.
Agnes from Hawaii
Easy ordering and fast shipping. Good experience overall
Love the Easter candy selection, we buy every year! Packaged carefully, everything was great!
We like buying British candy because most of it’s not filled with the artificial crap like US candy and the chocolate is much higher quality.
Easy to order, timely delivery. Communication was very good.
Quality & taste. English Tea Store has loose leaf (decaf) chai tea, which is hard to find. The flavor blend - superb - ensured my subsequent orders.
The shopping experience is always good. It would be nice to be able to make a repeat order easier, though. Instead of searching for the item all over again, it would be nice to have a 'repeat last order' button.
I love chai, but am caffeine-sensitive. This decaf chai is delicious, with all the subtle flavors I'd come to expect from high-end coffee shops. The only spice I add while steeping is a hefty dose of black pepper, because I like the tongue-tingling extra heat :) I steep this chai to be a concentrate, which I combine 50/50 with mylk, and honey for sweetness. A delight!
Everything was excellent quality, reasonably priced, shipped promptly,
Love all of my new teas! Such a wonderful break for the afternoon with scones!
Convenient and easy. Fast shipping!
Love this tea. The delivery was a little longer. Thank you!
I've never been disappointed with any purchase from your company.
Because of prior experience with your company.
Great site with quick order delivery. Will buy from them again.
Product selection. Was what I was hoping for.
Trying to fill out the credit card portion, pissed me off
Everything perfect as expected. Thank you very much.
Great, fast service. Cocoa can was a little wet due to ice pack, but other than that 5 stars!
Fast, easy. Very good! I've been ordering my Lapsang Souchong tea from you for years. Fabulous.
Lots of home treats and always good service. Quick delivery.
They have the dry peas I prefer. Lots of nice English treats
Ordering was easy, products are as advertised. Will be back for more. :)
Fresh, fast, and affordable; I'm very happy with my purchase!
The English Tea Store had exactly what I needed and they were able to send it to me quickly before my party. I am very happy with the results!
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
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