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English Tea Store has a rating of 4.7 stars from 4,585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,648 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Obsessed with my tea cups & the ordering experience was easy!
Date of experience: May 31, 2023
Very please with products and ordering experience.
You had exactly what I was wanting.
Date of experience: May 31, 2023
Customer-friendly site - had just what I was looking for!
Date of experience: January 18, 2023
This was an easy online experience. And the tea is world quality.
Date of experience: January 17, 2023
Fast delivery and great prices for premium products! Will definitely shop again with English Tea Store!
Date of experience: December 5, 2022
Loved most of what I received. My taste may be different than some others.
Date of experience: January 16, 2023
Love the Easter candy selection, we buy every year! Packaged carefully, everything was great!
We like buying British candy because most of it’s not filled with the artificial crap like US candy and the chocolate is much higher quality.
Date of experience: April 9, 2023
Easy ordering and fast shipping. Good experience overall
Date of experience: April 9, 2023
These little jams were the perfect size for our berry themed gift baskets!
Date of experience: March 27, 2023
When I entered my $5 code it said invalid/
Never received the credit
Date of experience: March 18, 2023
Date of experience: March 4, 2023
Works. Nothing special, but that is not a bad thing.
Date of experience: September 14, 2023
All Good. Have ordered before.
Date of experience: November 28, 2021
Date of experience: November 19, 2020
Great site to buy high quality tea not available in stores.
Date of experience: July 29, 2023
Great selection and service for high quality tea, particularly white tea which is very hard to find.
Date of experience: October 5, 2022
Date of experience: April 24, 2022
Very small. Would not have ordered them had I known this.
E-mail looked like the products were great.
Date of experience: January 19, 2023
I was very pleased with the product, price and speed of delivery!
Date of experience: July 27, 2023
Wonderful to get mince pies in the US! Very happy.
They offered mince pies.
Date of experience: January 18, 2023
Prompt delivery of ordered products. Other British items on the website makes for fun browsing.
Multiple tastes of teas I like. Especially British teas in decaf varieties. The regulars appear in the stores the decaf not so much.
Date of experience: January 17, 2023
I love this company! Great teas and food, plus quick delivery.
Date of experience: July 30, 2023
I have discovered a love of tea after discovering this site and ordering products. There are so many teas and delicious other offerings. My husband now needs Sarson's on nearly everything!
Date of experience: April 7, 2023
Ordered my favorite tea, it shipped the next day, received a couple of days later, excellent customer service
Had in stock at great price
Date of experience: September 5, 2022
I received my order just as described- no problems
Date of experience: January 24, 2023
Very good but would like to see it available in 100 box
Used to drink reg tea could not find decaffeinated as the Doctor said only decaffeinated for my health.
Date of experience: January 24, 2023
Easy to order. Delivery seems a little slow, especially since I am paying the postage.
Date of experience: June 1, 2023
Great selection. Easy to use. Found what I needed.
Affordable. Had what I needed.
Date of experience: January 23, 2023
Prompt delivery, nice choices of teas, good ideas for future purchases
Wanted something different with good quality in the english tea category
Date of experience: January 23, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Kathryn, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!