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English Tea Store has a rating of 4.7 stars from 4,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
22,648 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Prompt delivery, nice choices of teas, good ideas for future purchases
Wanted something different with good quality in the english tea category
Date of experience: January 23, 2023
Fast and easy shopping with quick free shipping that I will use again in the future.
Date of experience: May 3, 2023
Thank you so much for having the wife selection of British items. My family will most definitely enjoy everything!
I wanted to give a special gift to my family for the holidays
I chose your products because my family is part British
Date of experience: December 1, 2019
Thank you so much for having the wife selection of British items. My family will most definitely enjoy everything!
Date of experience: November 24, 2019
Easy process for ordering, very smooth like the tea
Your reputation
Date of experience: April 10, 2023
This tea for one was very fancy and came in good condition
The store had what i wanted in teapots
Date of experience: March 30, 2023
Ordered 3 teapots. Two were fine. The red one was broken into many small pieces.
Choice of pots and price
Date of experience: September 23, 2023
Excellent turn around from ordering to receiving item
Googled for cream crackers and English Tea Store seemed logical choice.
Date of experience: September 24, 2023
Great site. Very customer friendly. Fast shipping, good products.
Has what I need for baking.
Date of experience: January 23, 2023
Products arrived quickly, love the set shipping rate.
Products and shipping cost
Date of experience: January 23, 2023
Had a great experience with your company will order from you again
Found you on line
Date of experience: January 21, 2023
Easy to place my order and enjoying the Raspberry Curd. Highly recommend it!
Because you had the Raspberry Curd at the best price.
Date of experience: July 31, 2023
Very satisfied with my order thanks English tea stores.
I found it in the internet
Date of experience: January 26, 2023
Very good, took a long time to get but overall great experience will buy again
Because it’s the same kind of tea that Dutch brothers uses.
Date of experience: January 25, 2023
Product arrived on time and was what I ordered. Thanks
Had what I needed
Date of experience: June 7, 2023
Arrived before expected. I am very pleased with my purchase!
Date of experience: January 28, 2023
Yummy in my tummy and those that I have shared these with!
Date of experience: June 4, 2023
The transaction went off without a hitch. Thanks for your prompt and easy to work with service.
Prior experience with the tea.
Date of experience: January 24, 2023
Experience was perfect. Item as described and received in a very timely manner.
The only place on-line where I could find a sampler since I did not wish to order up to 5lbs. Of tea that I had no clue as to its flavor.
Date of experience: January 25, 2023
Very fast and delicious no trouble at all ordering thank you
Was looking for better tea than grocery store found on internet
Date of experience: January 23, 2023
My experience was great. Quick delivery and good products
Saw and ad for it
Date of experience: January 23, 2023
Quality, fair pricing, quick delivery. Will buy again.
Date of experience: January 23, 2023
Delivery rook a bit. They always kept me informed.
Date of experience: January 26, 2023
Great. The toffee was amazing and I will order again. As it came in orderly fashion.
I thought they would have great toffee and they did. It was a random pick.
Date of experience: January 23, 2023
Easy. Simple. Can't wait to get my toffee
Date of experience: January 1, 2023
Everything was terrible - the delivery tracking etc
Date of experience: June 3, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!