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English Tea Store has a rating of 4.7 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,623 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Love love love your tea pots and cups and saucers! So elegant!
Beautiful china!
I am collecting tea pots and tea cups!
Date of experience: October 24, 2019
Love love love your tea pots and cups and saucers! So elegant!
Date of experience: October 17, 2019
I was very pleased with the product, price and speed of delivery!
Date of experience: July 27, 2023
We are very happy to have found this store. We'll be back.
You have decaf Earl Gray tea!
Date of experience: July 16, 2023
Fast and efficient
Affordable and quality products
Date of experience: February 1, 2023
Easy checkout and good sale and price for good quality
Date of experience: February 12, 2023
Easy to navigate. Happy to know you have a tea club.
Date of experience: October 6, 2022
Quick to order, quick to deliver, and quick to enjoy.
Date of experience: January 24, 2023
Everything was easy to get, but the decaf and earl grey cream was metallic tasting.
Date of experience: April 11, 2023
How can you sell all boxes of tea that are after Best Buy date?
I’ve purchase Barry’s tea there before.
Date of experience: July 10, 2023
So happy it's always in stock. Fast, no hassle ordering and delivery!
They carry what I love….Earl Grey Cream loose leaf tea
Date of experience: July 11, 2023
Very easy to purchase, and service is great. I'm a repeat customer.
You carry a variety of decaf teas that have a strong taste, that I like, that aren’t found in most other retail stores.
Date of experience: June 23, 2023
No problems placing or receiving order
No problems
Date of experience: December 29, 2022
Date of experience: October 4, 2021
Date of experience: October 1, 2020
I would recommend these products and the process for ordering was easy
I found products not available in local stores
Date of experience: July 14, 2023
I ordered a teacup and it arrived in great packaging with no issues.
Date of experience: July 12, 2023
Great selection, but a bit pricey to get items shipped
Date of experience: June 24, 2023
The selection was huge and easy to navigate. My order arrived promptly with no hassles.
Date of experience: June 23, 2023
Shipment arrived promptly. Well packaged. Good price.
Prior experience
Date of experience: July 6, 2023
Prompt replies and great service Prompt replies and great service
Date of experience: May 6, 2023
I'm excited that you carry Flavens oats! Your herbal teas are incredibly tasty.
Thank you!
Date of experience: November 16, 2022
The quality, body, and flavor of this tea is extraordinary
Initially for convenience because of being able to purchase tea online, but once I tried the tea, we knew that this is a GREAT choice
Date of experience: June 26, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Steve, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!