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English Tea Store has a rating of 4.7 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,623 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Quick and easy. Teapot came without damage. Quick and easy
I couldn't find what I wanted elsewhere
I broke my previous teapot
Date of experience: August 30, 2020
Date of experience: August 22, 2020
Great products, great Company, great delivery time...!
Date of experience: March 27, 2023
It was fine. Everything arrives as expected and in good condition.
Date of experience: July 5, 2023
Great experience great packing great products! Will purchase again!
Date of experience: October 13, 2022
Great to receive some genuine Brit treats just before Christmas.
Date of experience: December 16, 2016
The sugar and creamer are very nice quality but much too tiny.
Color of product
Date of experience: March 29, 2023
I've never been disappointed with any purchase from your company.
Because of prior experience with your company.
Date of experience: April 7, 2023
Always prompt shipping and excellent quality. Thank you!
Date of experience: September 19, 2022
Great tea! I keep coming back for my favorite, which is the peach ice cream flavor.
It was there.
Date of experience: February 26, 2023
Overall great experience. Fresh product, shopped quickly.
Date of experience: February 17, 2023
Very good, took a long time to get but overall great experience will buy again
Because it’s the same kind of tea that Dutch brothers uses.
Date of experience: January 25, 2023
Great selection. Easy to use. Found what I needed.
Affordable. Had what I needed.
Date of experience: January 23, 2023
Prompt delivery, nice choices of teas, good ideas for future purchases
Wanted something different with good quality in the english tea category
Date of experience: January 23, 2023
Lots of home treats and always good service. Quick delivery.
They have the dry peas I prefer. Lots of nice English treats
Date of experience: July 18, 2022
Quick shipping, excellent product, well packaged, great pricing!
Date of experience: January 5, 2023
Variety of great new teas as a loved gift for sister!
I want to add small samples of different kinds of looseleaf tea so my sister could have a new tea type every day from mid December to New Year’s. I picked this place because the price was fantastic and it shipped very quickly.
Date of experience: January 4, 2023
Glad I found you. Easy site to navigate. Quick ship. Great customer service!
Great products and fair prices. Free shipping!
Date of experience: December 28, 2022
Easy ordering and fast shipping. Good experience overall
Date of experience: April 9, 2023
I was surprised how long it took to get here. Over 2 weeks.
I was looking for a tea warmer and yours was the one I liked. I am about to order a 2nd one for a friend for X-Mas.
I couldn't find it in the stores here even an English store so I resorted to online or buying one next October when I am back in Europe.
Date of experience: December 3, 2019
Quick and easy but it all depends on what I receive in the mail and when.
Date of experience: November 17, 2019
Love the Easter candy selection, we buy every year! Packaged carefully, everything was great!
We like buying British candy because most of it’s not filled with the artificial crap like US candy and the chocolate is much higher quality.
Date of experience: April 9, 2023
Excellent service and good prices. I'm happy I found this shop.
They have the product I searched for.
Date of experience: April 9, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Geen B, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!