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  • English Tea Store

English Tea Store

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
4.5 / 5
Corporate Values

Overview

English Tea Store has a rating of 4.7 stars from 4,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.

  • Service
    130
  • Value
    99
  • Shipping
    102
  • Quality
    100

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 92.1%
Positive
1,949
Neutral
82
Negative
85

Instant Feedback

21,852 reviews

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How would you rate English Tea Store?
Business's Favorite Review

“English Tea Store my new bff”

Sharon O.
9/30/20

This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.

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Top Positive Review

“Great!”

Lynn G.
10/11/20

This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!

Reviews (4,143)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (308) quality products (93) tea pot (139) customer service (221)
Thumbnail of user jimiw4
Ohio
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

They are selection is very nice. Delivery was fast. Their prices were far superior to any other site selling Bewley's Drinking Chocolate. I probably should not have bought four containers. The product is not expired but the expiration date is in a couple months. I doubt we use four containers by December.

Reason I chose this business:

The store I usually purchase the product from was out of the product, otherwise I would not have bought it on the Internet. The specialty store is forty-five minutes from my home and I was not going to make a special trip back just to buy drinking chocolate.

Thumbnail of user drm291
Virginia
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Last year's order of a half-dozen jars of an Irish tomato relish arrived mostly smashed. The English Tea Store graciously refunded my money but best of all, you listened to my feedback about packaging. I tried again in September, and was delighted to have my favorite relish arrive in perfect condition. Each jar was separately wrapped and the entire package well-insulated. In addition, the service was quick. I'll definitely be back!

Reason I chose this business:

Good prices for the product selected

Thumbnail of user hanhd14
California
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I am glad that I can still buy Bird's custard online while all the supermarkets where I live don't carry it anymore. English Tea store has better price for the products than other places and the shipping was fast.

Reason I chose this business:

Have the product that I want with better price than others.

Thumbnail of user marym8345
Virginia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I ordered preserves which were damaged in transit. The English Tea Store replaced these immediately and followed up afterward to be sure I received them and was satisfied. Great service and caring attitude!

Reason I chose this business:

I was unable to find a product in my grocery store.

Service
Thumbnail of user moosew4
Virginia
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

This is the second time I have ordered from this store. I cannot lie, Amazon has spoiled me with their super quick shipping of items however, I had a very hard time finding this item and at a good price. Thank goodness English Tea Store offers this brand and at a good price. Shipping was average. But the best part, they followed up to make sure I got the tea. Most businesses just sell the item with never a follow up. I'm impressed and will continue to do business with this fine establishment!

Reason I chose this business:

They offered the item I was looking for and at a reasonable price.

Thumbnail of user andrewl2155
North Carolina
1 review
0 helpful votes
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October 17th, 2024
Verified purchase
• Updated review

Tea in England is a most gracious and usually convivial afternoon or early evening hour. A time to relax. The English Tea Store evokes that experience for me. They have a wonderful assortment of teas and deliver promptly. But then they go beyond the expected to make sure delivery and experience has gone well. Imagine your hostess in a Regency home asking you how your day has gone.

Reason I chose this business:

I came upon the English Tea Store because I was looking for a favorite tea. I have continued contact because I appreciate the attentiveness offered.

I love learning from the site about teas
March 10th, 2024
Verified site experience
• Previous review
Thumbnail of user robertm3311
New Jersey
1 review
1 helpful vote
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October 25th, 2024
Verified purchase
• Updated review

Superior service and high quality products. Excellent tea ( of course), and lovely treats from England you would have a hard time finding elsewhere. My go to, online store for many years. Not one problem or complaint yet!

As always, an outstanding shopping experience!
March 30th, 2024
Verified site experience
• Previous review

As always, an outstanding shopping experience! Looking forward to trying some new samples, besides my standard order. Best tea site ever!

Great service and outstanding products
November 3rd, 2023
Verified site experience
• Previous review
Ets is my favorite online store
January 29th, 2023
Verified site experience
• Previous review

Ets is my favorite online store. I'm a customer for years and never a bad experience. Good value... outstanding service!

Trusted website!
December 7th, 2022
Verified purchase
• Previous review

Ets is my favorite online store. I'm a customer for years and never a bad experience. Good value... outstanding service!

Always a pleasure to shop here
July 31st, 2022
Verified site experience
• Previous review
Outsanding...
March 21st, 2022
Verified site experience
• Previous review

Outsanding... as always. Your service and products never fail to impress me!

Outstanding...
January 8th, 2022
Verified site experience
• Previous review

Outstanding... as always, a pleasure to order from the English tea store

So glad the brown Betty's are back...
September 22nd, 2021
Verified site experience
• Previous review

So glad the brown Betty's are back... would love seeing them in an 8 cup.

Outstanding service, quality goods...
October 6th, 2020
Verified site experience
• Previous review

Outstanding service, quality goods... love the English tea store!

Thumbnail of user jacquelined1024
Virginia
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

So far, my experience has been great with this store. The tea is really good quality and I appreciate the variety. Some are pricey but I also appreciate the sample sizes. I'll definitely continue shopping here.

Reason I chose this business:

I wanted good quality tea that delivers.

Thumbnail of user joyces1460
Virginia
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase
• Updated review

I am enjoying the TEAS. It is exciting to look forward to each shipment.
But, please don't send me any more Honey Sticks. I am not sure how to use them.
Other goodies or favorites are fine which I enjoy.

I called and asked about the Honey Sticks and how to use them.

Reason I chose this business:

I enjoy Good ENGLISH Tea!

Service
ENJOY The VARIETY OF TEAS!
April 27th, 2024
Verified purchase
• Previous review

It is fun trying the different Teas, but how do you use the Blackberry Blossom Honey Sticks, I received on 2 different occasions. How do I use them? I send a request or reply 18MAR2024 but received no answer.

Not satisfied, since I received no reply or answer.

Reason I chose this business:

I enjoy Tea daily English Tea Store was an opportunity to treat myself for the year.

Service
Thumbnail of user catherinef854
New Jersey
1 review
0 helpful votes
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October 18th, 2024
Verified purchase
• Updated review

This is our go-to site for al things Ireland/UK. Their prices are very fair and the selection is extensive, certainly enough to satisfy us. Service is terrific; 1 of the jars arrived broken & was rapidly replaced, free of charge.

Service
Terrific service and a Wonderful product
July 5th, 2024
Verified purchase
• Previous review

Quick, easy, great selection! So glad to have found this shop as we love this Follain jam!

Thumbnail of user kylah74
Colorado
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

I have had this chocolate bar before which is what brought me to this site to order it! This candy is delicious, it's hard to describe. However, my husband (who doesn't even like chocolate) was the one requesting it so that should speak for itself! The shipping was quick and packaged very well. The chocolate was surprisingly not melted upon delivery, however I did pick it up at the mailbox the same day it was delivered so if ordering I would just be cautious not to let it sit in the heat for too long! Overall great experience!

Thumbnail of user christinad1722
Florida
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Easy to order, no issues with shipping. Great selection of teas and treats. Items arrived in good condition - including cookies (not broken) and jam (glass jar properly packaged for shipping and not broken). One package of cookies tasted old and off, like they had been stored too long or maybe in the heat too long. So, I might not order food items again but I would definitely purchase tea again.

Reason I chose this business:

Had the variety of teas that I was looking for.

Thumbnail of user kestram
Oregon
2 reviews
0 helpful votes
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September 13th, 2024
Verified purchase

I ordered these items as a gift for my husband's birthday and everything came on time, were as described online, and the customer service was great. I got emails to confirm the order, the shipping and tracking information, and delivery. Very attentive and detail oriented. He loved his gifts!

Reason I chose this business:

My husband chose it when looking for a small teapot. I liked the selection of British goods like jams and clotted creams.

Thumbnail of user cherylb975
Illinois
1 review
0 helpful votes
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September 30th, 2024
Verified purchase
• Updated review

I've been ordering from English Tea Store for several years. My items always come promptly and when packaged securely, always with not dents in the tins. Twinings Earl Grey is my favorite flavor of tea.

Reason I chose this business:

The store has an incredible collection of teas and other items. If you are looking for a store that offers a great selection, this is a good stop.

Earl Grey
July 2nd, 2024
Verified purchase
• Previous review

I have ordered from this site for years. Never fails to deliver. And I love the many options for teas and brands that are available here. Twinings has the best Earl Grey of any I have tried.

Easy to navigate this site
August 1st, 2022
Verified site experience
• Previous review
The site is easy to navigate and it is easy to purchase...
November 4th, 2019
Verified site experience
• Previous review

The site is easy to navigate and it is easy to purchase items.

Thumbnail of user ingridr88
California
1 review
0 helpful votes
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September 6th, 2024
Verified purchase
• Updated review

Everything was delightful throughout the entire process, being informed, getting my permission to not require a signature, and the unblemished quality of the packaging. I will continue to use this store.

Reason I chose this business:

Consistently excellent service and quality!

Excellent, easy, reliable
January 9th, 2023
Verified site experience
• Previous review
Excellent selection, easy to order and responsive to...
December 29th, 2021
Verified site experience
• Previous review

Excellent selection, easy to order and responsive to consumer!

Thumbnail of user dawns1748
Vermont
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase
• Updated review

The English Tea Company I found by accident while searching for teas on line. I also wanted to speak to a person as well. That is actually how I buy my tea; speaking to a person. They answer any questions, take my order and send it promptly.

Reason I chose this business:

They answer all my questions and have all the teas I like.

They are very efficent and helpful.
January 18th, 2024
Verified purchase
• Previous review

Excellent
Very nice to deal with
Will look up and find what you are looking for

Reason I chose this business:

I had used them before

Thumbnail of user angelinec35
Ohio
1 review
0 helpful votes
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September 30th, 2024
Verified purchase
• Updated review

I was so pleased with all the products I received. I am using them in a raffle basket for my historical society. I have used this company 3 times and never been disappointed in the product or the delivery.

Reason I chose this business:

Saw them on the internet and liked the products they had.

Very easy
June 12th, 2024
Verified site experience
• Previous review

Very easy. Had all the items I wanted.

Thumbnail of user karln161
California
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Have placed 2 orders with English Tea Store and had no issues with either order. They shipped quickly and I have not had to contact their customer support for any reason thus far. I hope to continue to do business with them in the future!

Reason I chose this business:

Availability of genuine imported UK chocolates.

Thumbnail of user juliah1032
Missouri
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

The variety was nice, the prices were great and the shipping was fast. I can get larger sizes of Twinings cheaper from Twinings, but we wanted something different this time around. Will definitely shop here again.

Reason I chose this business:

We wanted to try some different English breakfast tea and compare the Yorkshire teas, and ETS had everything we needed.

Thumbnail of user izzyc39
Florida
1 review
1 helpful vote
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October 22nd, 2024
Verified purchase

I appreciate the variety of products available and their exceptional quality. The intuitive design of the website interface and the diverse payment options offered to customers are particularly impressive. This store is definitely a gem and worth keeping.

Reason I chose this business:

I was curious to find out if they stocked Jelly Babies, and indeed they did, at a reasonable price. Additionally, I was pleasantly surprised by their assortment of teas and jams.

Thumbnail of user adriennep126
Texas
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

English Tea Store is always my "go to" for tea. Wonderful selection and always excellent teas to choose from. So enjoy the seasonal tea! Excellent shipping and service. If you have never tried their tea before, it is well worth considering.

Reason I chose this business:

I was searching online one day years ago and came across your site. Decided to try an order and have been coming back ever since.

Thumbnail of user gerryt105
Illinois
1 review
1 helpful vote
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November 4th, 2024
Verified purchase

I love finding a touch of Ireland. Everything received was very good, especially the organic decaf tea. I'll order some again, it's hard to find. This tea was really good. Good source for a treat now and then.

Reason I chose this business:

Organic decaf Irish tea - hard to find.

Thumbnail of user damilare2300
California
1 review
2 helpful votes
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September 28th, 2024

My order finally arrived after over a week. For edible items, that is ridiculous. I received a puddle of melted chocolate and I am very upset.

For the fact that my order was for chocolate and this is the summer, I would think that better insulting packaging would have been used. Or at the very least, the items should have be delivered quickly but nope.

To make it worse, they selected the slowest and worst shipping method possible "UPS mail innovations".

I NEVER leave reviews for anything but for this one, I had to speak up. I was really looking forward to getting my treats but I am so disappointed. Shame on you guys!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user beverlym1115
California
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Very slow delivery. I didn't hear for over a week.Then I finally got email that it would arrive by 7 pm that evening, but it was actually another 24 hours after that. All three boxes of tea were beaten up as if someone had played football with them. The tea tasted fine anyway.

Reason I chose this business:

So far the only place I can find the decafinated tea. I’ll keep looking.

Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Dear Beverly, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.

Thumbnail of user cheryla1079
Nevada
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

It took three days longer than originally scheduled for my package to arrived. Every time I called customer service, I was told it would be here "tomorrow". No explanation for why they couldn't get the delivery time correct.

Service
Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Dear Cheryl, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.

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From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

Business History

The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.

The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.

The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.

The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.

History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically responds within 12 days

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