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English Tea Store has a rating of 4.7 stars from 4,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,572 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Very pleased with everything.
Delivery was fairly prompt, too.
Date of experience: May 3, 2023
Fast and easy shopping with quick free shipping that I will use again in the future.
Date of experience: May 3, 2023
Lots of choices. Great prices. Lovely gifts to choose from. Always pleased with the items
Date of experience: November 16, 2022
Good experience. I wish you carried English bone china teapots.
Because I lived in England and came to love English tea and English toffees, among other things British.
Date of experience: February 9, 2023
I like this tea. Tart, but add a little honey and it's delicious.
Date of experience: February 14, 2023
Shipping cost should be made known earlier in the process.
Date of experience: September 26, 2022
Purchased 3 teapot and love all of them. Giving one as a birthday gift.
They have the best selection
Date of experience: February 13, 2023
Very nicely laid out website and easy to find things!
Date of experience: November 15, 2022
Always great! I've drunk tea all my life and love Newley
I love Bewley Tea
Date of experience: January 24, 2023
Everything was so prompt, well packaged, and tasty!
Date of experience: January 24, 2023
Love the fact it is so easy to navigate, I found everything quickly
Date of experience: August 3, 2022
Easy finding w hat I wanted and new things to try will be buying more.
Date of experience: March 15, 2023
Arrived quickly; the same product they have in Ireland.
Date of experience: March 21, 2023
Never had a lost or damaged package.Usually delivers before scheduled arrival.
Provide hard to find Irish and English products.
Date of experience: March 21, 2023
They were all delicious, and will definitely be reordered sometime.
Date of experience: March 20, 2023
Awesome experience and the best price for this item.
Best price and offered free shipping.
Date of experience: March 19, 2023
Very satisfied with my order thanks English tea stores.
I found it in the internet
Date of experience: January 26, 2023
My order was processed and shipped to me in a reasonable amount of time.
After living in England for over 30 years, I liked PGTips tea the best. PGTips is no longer available in my town, Worlld Market closed and since COVID it is no longer available at my local grocery store. When I googled Englsih tea your add was revealed. I ordered some and was pleased with your prompt service.
Date of experience: February 4, 2023
Shipping took awhile with no information provided. But it arrived in time do all is well!
Product I needed. Previous customer.
Date of experience: December 28, 2022
Not good,received wrong information...wrong tracking no.
Products featured
Date of experience: December 25, 2022
Excellent. Watched video on the Brown Betty-helpful.
Date of experience: December 23, 2022
Always have a good shopping experience at this site
Date of experience: May 10, 2023
My product showed up exactly when promised. Thank you!
I was looking for a specific kind of Turkish Delight. This was exactly what I was looking for.
Date of experience: August 25, 2022
Delivered in a timely manner. Will give as Christmas gifts for family and friends.
Receive email messages
Date of experience: November 20, 2022
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Lillie, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.