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English Tea Store has a rating of 4.7 stars from 4,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,572 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Very English! I am a real tea fanatic so this shoppe is just right!
Date of experience: March 22, 2023
Had everything I needed and more Always enjoy shopping from this store
Date of experience: March 23, 2023
Date of experience: January 31, 2022
Date of experience: May 20, 2021
Packaged with care. Great product. Recommend. Love the little jars to use for later.
Found online by accident LOL
Date of experience: March 22, 2023
The website was very user friendly.
Item arrived on time
Date of experience: March 22, 2023
This is a nice relaxing tea to enjoy in the evening.
Because I am English.
Date of experience: September 30, 2022
No issues. Easy to order. Fast shipping, and packaged well. Thank you.
Lady fingers - to make Tiramisu dessert - are impossible to buy at any general grocery store in the states: Hyvee, Bakers, Walmart etc. - and therefore have to be ordered from an international speciality shop. Most of these speciality shops take advantage of this and charge exhorbiant prices, including exhorbiant shipping costs. The English tea store however charged only $2 per pack - which is what they should cost, not $$6-$8! - and although I was still annoyed to have to pay shipping, $5.98 was at least 'reasonable'. Most companies charge twice as much. Assuming these lady fingers work for this dessert, (I haven't used them yet), I will be a regular customer. Thank you so much for letting me buy these at a reasonable price.
Necessary ingredient for homemade Tiramisu dessert.
Date of experience: August 26, 2020
Date of experience: August 18, 2020
Could use less pectin and more peel. Makes toast very nice in the mornings.
I always follow the sales. I will buy again. The company is very responsive. Keep sending th emails.
Date of experience: September 29, 2022
Overall nice experience. Would like to see more tea time bakery shelf stable items.
I was looking for clotted cream and found it amongst other things.
Date of experience: September 30, 2022
Have been ordering this for quite a while. It always arrives on time and in good shape.
It is the first place I have been able to find real Breakfast tea that tastes like it is supposed to taste.
Date of experience: February 12, 2023
Good prompt delivery of my tea. Easy Paypal purchase.
One of the few black currant herbal teas on the market
Date of experience: January 27, 2023
I love this dark chocolate candy but some of the honeycomb was super soft and stale
Because they are the only ones I found who ship the candy to your home
Date of experience: August 26, 2022
Shipping was fast! Had the products I needed. Thank you.
Had items I needed.
Date of experience: August 25, 2022
My order came quickly and was packaged well. Beautiful products!
I was searching for authentic teapots and elegant strainers. Your products were exactly what I was looking for and I love them!
Date of experience: January 26, 2023
Easy to order and fast delivery. No damage. Fair price.
Date of experience: January 8, 2023
Excellent service. Fully satisfied with purchase.Thanks.
Had Adagio electric kettle.
Date of experience: May 14, 2023
I'll reserve my review for now. Depends on shipping experience and product
Date of experience: May 11, 2023
Tasty teas, fast delivery, great prices. Blood orange is my favourite!
Date of experience: February 10, 2023
Everything arrived nicely packed and super fast shipping!
I’m a repeat customer, love their products and fair pricing.
Date of experience: February 1, 2023
Easy to order. Delicious. This tastes as though totally from scratch!
Date of experience: February 6, 2023
You had exactly what I was looking for and the prices were very reasonable.
Date of experience: February 6, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Jennifer, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!