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English Tea Store has a rating of 4.7 stars from 4,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,564 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Great selection, competitive price and quick delivery
They had the product I wanted
Date of experience: May 22, 2023
The shopping experience was informative, simple, and fast.
Date of experience: May 22, 2023
Easy to find what I was looking for, fast shipping and good communications.
Date of experience: June 18, 2023
So many choices in addition to the varieties of teas offered...
Date of experience: February 22, 2023
Easy to navigate website, best of all, tea was here within 5 days!
New customer.
A co-worker shared some of his tea with me and I loved it.
Date of experience: September 6, 2020
Date of experience: August 30, 2020
UK Cadbury Chocolate is the best. Delicious! Arrived on time!
Date of experience: December 1, 2022
Great taste, shipping was fast. I highly recommend this company and also their products.
Date of experience: January 23, 2023
Great site. Very customer friendly. Fast shipping, good products.
Has what I need for baking.
Date of experience: January 23, 2023
Products arrived quickly, love the set shipping rate.
Products and shipping cost
Date of experience: January 23, 2023
Love your loose tea which is hard to find in stores.
Experience. I have ordered from you before.
Date of experience: February 1, 2023
Excellent. These guys have some great products and fast service
Date of experience: November 30, 2022
It was easy to order and I got everything very quickly! Thank you
Date of experience: December 1, 2022
All the different items available. Tea, scone mix an candy are our family favorites!
Found it online several years ago when I needed read for my daughter. The selection is great and so are the teas.
I was able to buy samples before I made larger purchases.
Date of experience: December 1, 2019
All the different items available. Tea, scone mix an candy are our family favorites!
Date of experience: November 24, 2019
I'm always impressed with the ease and selection of your site.
Selection and I'd bought from there before.
They are family favorites that we use to get in England.
Date of experience: November 29, 2019
I'm always impressed with the ease and selection of your site.
Date of experience: November 21, 2019
Ordering was simple and product arrived in excellent condition.
Date of experience: December 2, 2022
Fast and easy, delivered quickly, appreciated by all.
Date of experience: December 3, 2022
I was pleasantly surprised by how quickly my snacks arrived. Thank you!
They had all the snack items I wanted in one place.
Date of experience: May 23, 2023
Will know more when family confirms, Service was great, and delivery arrived as promised.
Date of experience: December 2, 2022
Ordering was easy, products are as advertised. Will be back for more. :)
Date of experience: April 2, 2023
Packaged well and received the order quickly. Will be ordering again.
Has everything we need and descent prices.
Date of experience: December 5, 2022
Easy to order, good notification of delivery date and received in a timely manner.
The Twinings English afternoon tea is not sold in my local grocery stores.
Date of experience: January 24, 2023
Experience was perfect. Item as described and received in a very timely manner.
The only place on-line where I could find a sampler since I did not wish to order up to 5lbs. Of tea that I had no clue as to its flavor.
Date of experience: January 25, 2023
Customer-friendly site - had just what I was looking for!
Date of experience: January 18, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
