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English Tea Store has a rating of 4.7 stars from 4,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,566 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
This was an easy online experience. And the tea is world quality.
Date of experience: January 17, 2023
Always great service and ease of shopping. Will be back
Date of experience: October 9, 2022
Love British Sweets! Smooth Order package arrived safely
Looking for British Chocolate
Date of experience: December 7, 2022
Easy to order and having PayPal as an option is very convenient.
Date of experience: December 6, 2022
Great, fast service. Cocoa can was a little wet due to ice pack, but other than that 5 stars!
Date of experience: April 6, 2023
Great choices and service from a reliable seller. No issues at all!
Had products hard to find in the California desert.
Date of experience: December 5, 2022
My penguin bars came smashed but everything else was ok
Date of experience: October 14, 2022
Good for quick delivery and proper packaging. I liked the variety offered.
Date of experience: October 12, 2022
Dear Patti, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great prices, shipping was on time and l will order more. Please keep them in stock!
Googled English Online Shopping
Date of experience: February 22, 2023
Easily found what I wanted, ordered & sharing in a snap
Past experience.
Date of experience: February 22, 2023
Waiting for $$ reimbursement. Suspect possible tampering.
Friend ordered from them.
Date of experience: December 7, 2022
Date of experience: November 16, 2022
Everything about my order was perfect. I'll be back (to quote Arnie's most popular line)
Because they carried Taylor's Rhubarb tea.
Date of experience: September 2, 2022
I received my order just as described- no problems
Date of experience: January 24, 2023
Very good but would like to see it available in 100 box
Used to drink reg tea could not find decaffeinated as the Doctor said only decaffeinated for my health.
Date of experience: January 24, 2023
Products look scrumptious, but haven't tried them yet
Date of experience: December 6, 2022
Carefully packaged, shipped quickly, good experience. Tea is lovely.
Date of experience: December 26, 2022
Easy to order. Delivery seems a little slow, especially since I am paying the postage.
Date of experience: June 1, 2023
Obsessed with my tea cups & the ordering experience was easy!
Date of experience: May 31, 2023
Very please with products and ordering experience.
You had exactly what I was wanting.
Date of experience: May 31, 2023
My order went through immediately. Well
Packaged and speedy delivery.
Heinz salad cream availability.
Date of experience: June 16, 2023
Trying to fill out the credit card portion, pissed me off
Date of experience: April 6, 2023
Dear Darryl. T, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Easy to order, timely delivery. Communication was very good.
Quality & taste. English Tea Store has loose leaf (decaf) chai tea, which is hard to find. The flavor blend - superb - ensured my subsequent orders.
Date of experience: December 12, 2022
The shopping experience is always good. It would be nice to be able to make a repeat order easier, though. Instead of searching for the item all over again, it would be nice to have a 'repeat last order' button.
Date of experience: November 20, 2022
Date of experience: April 29, 2022
I love chai, but am caffeine-sensitive. This decaf chai is delicious, with all the subtle flavors I'd come to expect from high-end coffee shops. The only spice I add while steeping is a hefty dose of black pepper, because I like the tongue-tingling extra heat :) I steep this chai to be a concentrate, which I combine 50/50 with mylk, and honey for sweetness. A delight!
Date of experience: October 21, 2020
Fast, easy. Very good! I've been ordering my Lapsang Souchong tea from you for years. Fabulous.
Date of experience: April 6, 2023
Purchased as a gift. Lady that received it was totally satisfied.
Trying to search for assorted teas in chest as I saw one at a motel lobby. The lady that received the gift loves tea and I thought she would like it.
Date of experience: February 24, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Mary, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!