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English Tea Store has a rating of 4.7 stars from 4,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,564 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Shipped quickly. Had ice packs to keep items cold. Very satisfied.
Date of experience: February 16, 2023
Good tea - especially for the price. I have really enjoyed having a cup every night.
Date of experience: October 14, 2022
Very easy. Everything I offered was amazing. Taste great. Will definitely be ordering again
Date of experience: January 3, 2023
I received my order promptly and wrapped perfectly
I have purchased from this store every year
Date of experience: December 22, 2022
It was easier than I thought; delivery quick and very happy! Thank you
To find items from England for gifts. Thank you
Date of experience: June 6, 2023
Speedy and simple, will definitely be ordering again.
Date of experience: October 17, 2022
Easy ordering and prompt delivery. Updates sent. Always have the type tea we want.
Always have product we want.
Date of experience: June 5, 2023
Yummy in my tummy and those that I have shared these with!
Date of experience: June 4, 2023
Good selection of British Christmas at fair prices. Site is easy to navigate and Checkout.
Date of experience: December 12, 2022
Thank you! I my niece was so excited to see this small pot she ordered one for herself
Date of experience: December 12, 2022
Great site with quick order delivery. Will buy from them again.
Product selection. Was what I was hoping for.
Date of experience: December 11, 2022
Everything perfect as expected. Thank you very much.
Date of experience: December 10, 2022
Everything was terrible - the delivery tracking etc
Date of experience: June 3, 2023
Had what I wanted in stock. Can't wait to get them!
Date of experience: June 8, 2023
Had the product I was looking for! Quick and easy
Will definitely buy here again!
Date of experience: June 23, 2022
Product arrived on time and was what I ordered. Thanks
Had what I needed
Date of experience: June 7, 2023
Great. So happy to have found this site! Good selection at reasonable prices and shipping.
Date of experience: December 14, 2022
Great. So happy to have found this site!
Date of experience: November 27, 2022
Always good quality teas at reasonable prices, shipped reliably with speed
Date of experience: December 14, 2022
Sometimes the website is clunky. But I got my order in.
Search engine plus interest in products
What we wanted right now
Date of experience: July 20, 2020
Sometimes the website is clunky. But I got my order in.
Date of experience: July 12, 2020
It was packed very well my candy did not melt and I will order again.
Because of the variety of items that are available.
Date of experience: September 2, 2022
Very easy to find the items I wanted and delivery was fast
Date of experience: December 14, 2022
The set arrived perfectly packed. No damages Thank you
Date of experience: December 18, 2022
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!