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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
English Tea Store is the company that I always prefer to order my gluten-free iced holiday fruitcake from. They are reliable and timely.
I appreciate how communicative this company has been, through every step of the ordering & delivery process.
They had exactly what I was searching for.
Great tea selection, would recommend. Fresh and good price. Free shipping. I buy alot of gifts from here as presents.
Efficiently handled a badly wrapped order that was crushed and sent me another which arrived safely.
I could find a product reasonably priced that was not available any more at my local grocery. I do not want to put my last name on response
English Tea Store has lots of great products, easy ordering and on time delivery. Looking forward to trying the Christmas pie in a few weeks.
English Tea Store provides a wide variety of tea and they are quick & efficient in getting the tea I like to me.
ETS is one of only two places that I am able to acquire my favorite tea (Buckingham Palace Garden Party).
Teas arrived as ordered and taste great. I appreciate the samples so I can try various teas.
I tried Taylor's Earl Grey purchased in Whole Foods and really liked it.
Easy to find my favorite tea! It came fast and just in time as I was on my last tea bag!
It had the brand I was looking for at a reasonable price
I love my tea and when my good friend saw that I did not own a good Teapot in my new condo she vowed to get me one.
Good quality. I wanted a good Teapot not made in China.
I ordered a couple of different kinds of tea and some cookies. I will order from this store again.
Random internet search
Your company was efficient and great. The Irish decaf breakfast is another matter!NO FRAGRANCE AND DEFINITELY NO FLAVOR. Is there another decaf you would recommend?
Found online
Very easy to navigate. Lots of tea to choose from. Lots of info. Has accessories too.
My sister- in - law recommended it.
I acquired varios productos y son de primera calidad,They comply with everything they describe in their review. I love them
Because I got the special products in tea that I was looking for
The items arrived in a speedy manner. All the teas tasted good. Thank you for the order.
It was ok I like to see all the bag teas on the same page and I couldn't find the white tea maybe next time
I wanted to try something different, but I wasn't satisfied with how long it took for what they look like when they got to me.
Good website- great product & reasonable. Small jars are perfect for charcuterie boards & appetizer plates. Good quality honey & jams.
I liked shopping this way because it's fast and secure.
I found what I was looking for and the price was very reasonable.
My neighbor is noted for her high teas and I wanted to gift her with teapot warmers. We yoo have been doing teas at our home, just with friends, and really liked what English Tea Store has.
This was my first order with this company. Very happy with them.
You had the custard crème I wanted.
Love this store! I have not had one item I did not like or that wasn't perfectly delicious! Thank you!
I love tea!
Easy to order and my plates arrived on time and in perfect condition. I am a satisfied customer.
Bought a few samples and a 25 bag set of Assam. All were great as always. No problems!
Good selection. Great quality.
Great tea for a good price. Great selection too.
The site was easy to navigate, and all the teas had a good deal of information listed. No problems!
The two teas I ordered have the best flavor of any tea! First time to try the Paris tea (black tea with bergamot) and Hot Cinnamon Spice
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Jan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!