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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Shopping is great
Anytime I've called for assistance, rude unwilling customer service
As long as I don't need them it's easy to shop
The mixed berry is great and I like Yorkshire tea as well
Wonderful selection of tea. Ordering was easy and it arrived quickly.
Wanted to get Taylor’s tea.
Good price, free shipping at low price point, fast delivery
Loose tea and Ceylon tea
My father really enjoys the variety of tea we send on occasions. Loves the sugar free biscuits as well. Nice variety of decaf teas.
Variety or father's favorite teas
The shopping was easy, it was delivered promptly and the product was beautiful
Great selection
Very helpful and packaged goods properly
Thank you
Ordered, delivered. Not much else to say. No problems.
On a trip to London quite a few years ago, I stayed with a friend. He had the P & G tips and they were very good. I never had them or even heard of them prior to that. I purchased some to bring home. They were difficult to find in many grocery stores here at home, so I went online to order them.
They kept me updated on my order and it arrived in perfect condition.
They had the product I was searching for and it was less expensive than other online stores.
Easy shopping experience, wish they had Weetabix though. Thank you!
Great and speedy service. I found exactly what I wanted and have been needed.
I discovered this website while browsing for a sencha kyoto rose tea I had at a tea house. I've been buying my tea from the ETS since
Many good tea blends, the quality of teas & the affordable prices
Excellent experience overall. They had what I wanted - Bewley's Green Sencha - at a reasonable price.
Search engine.
English Tea Store is a 10/10 they were prompt with shipping and the jellies were so perfect for our event! Thank you English Tea Store!
They had what I was looking for
Always good easy to order from web site and good verity
Because they sell a lot of uk products
No problems searching or ordering the items you need and items are packed very well for delivery
They carry my favorite brand of marmalade which is unavailable in our local stores here in the Midwest
Easy to shop the online store and I was glad to find my favorite tea again.
Price was the best for the quantity.
I love the variety and quality of products at the English Tea Store. I always find new things to try and new loves I didn't know I was missing.
Great variety of products, great quality, easy to order
A friend gifted me the Taylors Assam tea a while back and I was disappointed when I ran out.
So excited when I found to order the tea online.
It popped up when I searched Taylors Assam tea
Nothing was broken but one of the packages you could here tea ups hitting Thankfulky nothing was broken but I would suggest bubble rap with cups.
Was very satisfied with my order it was the holidays so I knew it would probably take longer to get here it about 3wks from order to delivery
Love to try English/England food
Loved the sample sale recently - found some new favorites!
Nice efficient web design - easy to find what I needed and check out.
Simple ordering system; easy to find, and at a fair price.
It offered a teapot that was almost identical to the one that finally cracked after many years of service.
The clotted cream is just tge right size for me, and the Christmas pudding, well, I'm hanging on to that for Christmas!
Had what I wanted at reasonable prices.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Carol, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!