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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
I purchased this item online. I didn't have any problem with ordering.
The box was what I had been searching for. Also the price was reasonable.
Love being able to purchase great English teas made by a variety of companies. Great selections and variety of flavors offered.
My family loves the Taylors of Harrogate teas, so I was delighted to find it at the English Tea Store site to give as a gift.
Found the specific tea I was looking for.
The storefront is always easy to use and the prices are great for high quality tea.
The flavors and ease of checkout/delivery.
My friend just loved her tea for one and the box of tea I bought her. I thought it was beautiful and it arrived very quikley!
Thise is very good site and I will be in the future of fashion technology and services industry and services
I love my tea of the month subscription. I get new flavors, from new locations, and when they get low I mix them together and get my own blends!
Not so much hype, just good tea.
Excellent product selection! Able to find teas I wasn't able to find in person or on any other websites.
The tea wasn't what I expected. I am familiar with that tea from years ago. It wasn't as good as the original.
It had what I thought was Night of the Iguana chai. The ingredients looked close enough for me to give it a try.
Easy Breazy so far.
Food was delicious & the delivery was fast.
Also, the ordering experience was straightforward.
Love it... tea set is perfect. Great size for 2 cups of tea. The tea I ordered is amazing. Great flavors!
My order was very well packed and nothing was missing from the order. Will continue to order from English TeaStore.
Easy find, easy ordering and quick delivery as always.
Been shopping here for years. Easy and quick as always
Ordering was easy, Scottish Breakfast was a very good blend; the English Breakfast was more powdery than I expected and I would not order that again.
Good selection, prompt efficient service, good value, high quality--with one recent unexpected exception.
Ordered various green teas and matcha from your store for a friend who's just "discovered" the beverage. Rave reviews!
I have ordered from you before, and like your selection and customer service.
I LOVE your peach rooibos tea! Please don't ever discontinue it! I'll be buying more each time my supply dwindles.
Found when Googling “peach rooibos tea.”
Absolutely love your selection... Very good shipping time... No complaints about the one tea I've tried so far... BBS... $CBK$
Good Selection...
Absolutely love your selection... to navigate your website is kind of jinky
Item arrived so quickly and the quality it superb. Will definetly use this store again. I cannot wait to host afternoon tea.
Good but didn't receive a product and wasn't informed it was out of stock till other items were shipped
Dear Mary, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Easy to order great product and good customer service. Ordered again
Thy had what I wanted
Very easy shopping, and some very quality products. I will be returning to this online shop!
It looked Ike a nice site, had interesting teas and other items. Most importantly the Cumberland sauce I were looking for!
Well being English living in the USA the is nothing to compere to this product as far as i am concerned.
Happy New Year.
. Hope to get more in the future. Great product; better than the raisin biscuits we used to get!
Everything went well with my order. The teas are delicious! Will order from them again!
They have such a wide variety of different teas and flavors than any other company I’ve ordered from. The order comes quickly and is packaged well.
Good experience, I found the products I was looking for. Delivered on time. God prices
For the type of tea I was looking for
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear John, Thank you for your great review! We appreciate you taking the time to share your experience with us. We’d like to invite you to save 15% OFF our Featured Teas here-( https://www.englishteastore.com/teas-of-the-month.html).