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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
People brought me my package. They were wonderful.
Easy to use, and very straightforward, with a terrific selection
Selection in stock
The website was easy to use. My order arrived in a timely manner and was well packaged.
Selection of teas.
I enjoy the sampler groups the most since I can try different teas and get a feel for what I want and what I actually enjoy drinking.
Quick, easy, site is easy to navigate. Product is as expected, perfect.
Brilliant - ordering quick and delivery real quick. English Tea Store is the REAL place for tea drinkers.
The name sounded intriguing and soon I was putting the kettle on.
Prompt shipping, everything was as I saw it on the website. Yummy teas too!
I want to drink tea like the Brits!
Excellent
Very nice to deal with
Will look up and find what you are looking for
I had used them before
The English Tea Company I found by accident while searching for teas on line. I also wanted to speak to a person as well. That is actually how I buy my tea; speaking to a person. They answer any questions, take my order and send it promptly.
They answer all my questions and have all the teas I like.
Easy ordering, fast delivery and well packed. I haven't tried the two marmalades but they look amazing with interesting flavors.
Best price on mini Bonne Maman
It arrived on time and was exactly what I ordered. Good flavor and aroma.
Everything came properly boxed and on time. SUPER JOB!
I would order from English Tea in the future
Been ordering from English Tea Store for many years and have never had any problems ot disappointments.
Everything was perfect, but for some reason the Muscat Grape was broken.
Good stuff for sale.
Received today was later than expect but good English Sweets and Cadbury is the best chocolate like being back home
Found a solid place to acquire my favorite tea. Good supply, accurate shipping with timely delivery
Great tea it's my favorite have a cup almost every day really smooth
Good price great tea fast shipping
Easy to find any tea pot you can imagine! Found the color and size I needed quickly.
Ordered before
It was just fine.and I am enjoying the tea which is no longer in shelves in my area.
The quality of the Barry's decaf tea has declined considerably. It is now tasteless and sadly just like the decaf blends from Twinnings and Lipton.
Because they had Barry’s tea.
Thanks for the great tea. It's good to deal with someone who deals only in tea.
Previous good experience
I easily got the specific tea that I wanted. The delivery was fast even for the holiday season.
Unlike other stores that I ordered from, I always get the tea.
It was great. I love English Tea Store
Was going to order some tea and demi spoons, but suddenly, the tea was out-of-stock. It wasn't long before it was in-stock again, so I wasted no time in ordering. I'd ordered April 12,2015. Suddenly, it was out-of-stock again, right after I'd ordered. Then it was back-in-stock. When nothing arrived, and the pending was removed from my bank account, I checked to find my order was listed as processing. Then in July, the price for the tea was charged to my account, but sure enough, I received the spoons, which were much less in price. Emailing them, only got me an auto-mated answer. Finally, I emailed them again, when I couldn't get anyone on the phone. Another auto-mated answer. Then I discovered the charges removed from my account. I had received the very nice little spoons, though. Soon after, I received an email to say the tea was no longer available and I'd received a refund. So that meant, I didn't pay anything for the spoons. My order is still listed as pending and the tea is still listed as in-stock. So even though I was told my order was cancelled, I think in a few months, maybe the tea will turn up and I'll be charged. And, the one answer to my emails, was answered in one email account, saying I was being answered to my other email account. I'd already read it. I was also not happy that the spoons were sent in a small box, when they could have sent them in a bubble envelope, which would have meant I wouldn't have had the hassle I had once again, with my post office, to bring me my package. That's another story. Whatever, my first order with The English Tea Store, and my last with them. This is just no way to do good business. When I saw before ordering, that they were part of a group of unrelated stores, it left me concerned. Oh, yes! And that refund I received was dated in late June, before I'd emailed them.
Website is easy to order from. Items arrived on time. Loved the items we ordered. Thanks!
They had some of the items we enjoyed while in England.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
