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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Ordering was very confusing and I ended up with two identical orders when I only wanted one
Tea choices
The packages arrived safely and the delivery was on time
They carry the products that I love and they are always packaged very nicely.
I found English Tea store to have a good variety of items for tea lovers!
Easy ordering and quick delivery. Will be ordering again.
Nice to have English Tea Store confirm delivery
This was a repeat order to supplement cups I already owned
Easy to order. Timely delivery. Tea not as good as other Margaret's Hope I have had in the past.
Offers Margaret’s Hope 2nd flush
Delicious and even fun/creative (i.e. Rocky Horror Tea!)
Came up on search
It was easy to navigate the website. The order arrived in a timely fashion.
They had the product we wanted.
Quickly ordered. Quickly sent. Quickly received!... Quickly drank! So delicious!
It offered a coffee made in Ireland that I first tried and purchased when I traveled there. With this company I can have it sent to my home!
Quick and responsive service
Quick and responsive service
They had the tea cups I liked.
I love the tea! Being forced into a review is not my cup of tea.
Ordering is doable on a phone but would be much easier on a computer.
All items delivered in good condition and in a timely manner.
Unique and high quality products
Great products and great price, very good overall, love the experience
Arrived on time but the box was broken.Tea ser was as described
Dear Bryan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It is absolutely a great tasting tea.i can't wait to get home a have a nice hot cup
Wonder phone support and fantastic tea! I always send teas to my family for holidays and birthdays!
All worked well. Love your tea
Never saw a place to enter this code for discount/free shipping
REVIEW 5. This is the second time this has happened to me when ordering.
Great except you were out of a lot of my favorites
You do not have quite few items I usually order? I do order every year from you and have told a lot of English and Americans about your site, but they also are looking for a few of the items I usually order. I hope you get them back soon. Jennifer
I am satisfied with the purchasing process and hope to purchase more in the future.
I found it by web search.
Great customer service. I have always had a great experience with the English Tea Shop
Past experience
The good is the items I've purchased and actually have received have been high quality. A lot more than I was expecting for the price and a good value.
I put in a $100 order and have one big problem with this site that is really annoying me to no end. I ordered a full tea set that said it was in stock and still continues to say it is "in stock" on their website. The set is not in stock and I received an email saying that it was back ordered and I'd be charged when it shipped. That email had no expected ship by date, even though there was a spot for it on the email they sent me.
I emailed them wanting to know if I could switch to a different set that might possibly be in stock because I don't fancy waiting around forever for a tea set. Half of my items shipped before they emailed me back. And obviously some of the items were purchased with having that particular tea set in mind. I've been told it's going to be the end of the month before I get this set. They charged me for the whole complete order though, even though I'm missing $90 of it at this point.
Obviously, i'm a bit pissed. You can bet that tea set better be here at the end of the month since they thought they were owed full payment for half of a job. I pointed out this set still shows as in stock on their website and obviously since they're getting more, they don't care but that's misleading as well. I can understand that something happens and maybe your inventory control system doesn't know you're out of them. Why do I have to contact your company for an expected ship by date, why is that date all the way at the end of the month, and why are you baiting and luring new customers in like myself who will see in stock and purchase with the expectation of having their item reasonably soon?
Their email back to me was one line wanting to know if I would wait. I opted to wait but I don't have the warm fuzzies about this company. You would think that they owe me something for the trouble of me doing their job and waiting a month for an "in stock" product.
I learned my lesson, nice products, might get repeat business again but will definitely never get any large orders from me in the future. I wish I had just gone to Macy's and paid more and already been done with it. All I can say is that tea set better show up at the end of the month and in pristine condition.
UPDATE: I just wanted to say that yes, I got my tea set and it was in good shape when it arrived but I stand by my original comments -- it took over a month for it to get here -- they offered zero discount off of the purchase for my trouble -- and it never updated to say out of stock. Not a good way to earn or keep customers.
Tip for consumers:
If you want something in a timely manner, this may not be the best option.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
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