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English Tea Store has a rating of 4.7 stars from 3,942 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Fast and friendly service. Lots of choices. Shipped fast and packed well!
Liked the different choices
Usually a good experience. Very disappointed with current purchase of two cup tea pot and cup.
I ordered a carton of 60 1oz jars of fig jam. Process was very efficient.
Shipping was slow. Prices were a bit high. Overall quality was good.
Only available vendor for products being sought which could guarantee delivery before Christmas
Dear Christopher, Thank you for your great review! We appreciate you taking the time to share your experience with us. We’d like to invite you to save 15% OFF our Featured Teas here https://www.englishteastore.com/teas-of-the-month.html.
It's wonderful a great addition to my collection. I enjoy it very much
My go to teas, as very fruity and tasty. Easy to use web site and updated shipping information.
Only source for such distinctive tasting fruity teas.
Look forward to receiving tea - nice variety of berry loose tea
Love your teas and the reviews help me in selecting the ones I purchase.
First time buying with this company. I really enjoy the teas I got and delivery was made on time.
Because it had the tea I was looking for.
It worked for me. 50 characters.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Excellent store for tea and related British products
I finally found tea that was like what I drank w/ my grandmother.The flavor was just what I remembered.Not grocery store weak,wrong,strange smokey taste.
Great selection, easy to order,fast delivery.
Very disappointing, to say the least. Two jars should be replaced.
It offered the jelly I wanted to buy for my wife.
Dear Richard, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.
My Grandma was in England and she would send Cadbury chocolate at Christmas time, they were so good and so was the bars I got from English Tea Store.
Off of Facebook
User friendly / reasonably priced / they have what i want / win win win!
Quick, efficient. Hope delivery is the same!
Delivery was great as were pies.
Good selection, good quality teas. Loved that they also had British chocolates.
Good prices, good selection.
Glad to find this favorite product so easily, after a long search.
Good price for a minimum amount since I wanted to make sure it was what I was looking for.
You must explain why you want me to do this twice. This makes no sense.
It was the first to come up in a search.
The chocolate arrived in a timely manner and the quality was excellent. The prices are great
I love the selection of English treats that this site has on offer. I miss all my favourite chocolate since moving to America and now I can order it here!
Everything was exactly as promised and delivered on time.
It is difficult to find the British candy my husband loves here in the States.
I love using this company to order my tea. Price is right and very quick to deliver.
The ordering process was easy and the products were as advertised. Most satisfactory,
For it's gluten free options.
Quick & easy ordering, delivery was great. All products delivered in great shape just as I ordered.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Mary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!