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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Easy ordering and prompt delivery. Updates sent. Always have the type tea we want.
Always have product we want.
Yummy in my tummy and those that I have shared these with!
Everything was terrible - the delivery tracking etc
Easy to order. Delivery seems a little slow, especially since I am paying the postage.
Very please with products and ordering experience.
You had exactly what I was wanting.
Not good,received wrong information...wrong tracking no.
Products featured
Dear Lillie, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Obsessed with my tea cups & the ordering experience was easy!
Excellent. Watched video on the Brown Betty-helpful.
I was pleasantly surprised by how quickly my snacks arrived. Thank you!
They had all the snack items I wanted in one place.
Everything went well. Web site is easy to use and clear.
Great selection, competitive price and quick delivery
They had the product I wanted
The shopping experience was informative, simple, and fast.
They don't have everything but enough to satisfy my Tea times.
Good site to find favourites,it’s enough to satisfy the craving of childhood snacks.Only wish the scone mix actually said UK,instead of the USA. I don’t need to go this site to buy American goods come on, I need Authenticity.
Quick delivery; thanks so much. I'll be ordering again!
Came very well packaged and a great order experience. Thank you
Best service
I received my order promptly and wrapped perfectly
I have purchased from this store every year
Everything was wonderful. Good service with quick delivery.
I was looking for your orange biscuits so looked on internet and your site came up. First time shopping with you but will order again I am quite sure.
Easy ordering, received tea in a timely manner Love the service!
They have great loose teas and products. I ordered a tea set from ETS a few years ago and I just love it!
Tea is packaged well and arrives as promised. Love their variety offered.
Love their Georgia peach loose leaf tea.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!