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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Excellent service. Fully satisfied with purchase.Thanks.
Had Adagio electric kettle.
After being contacted by Sitejabber, my delayed order was delivered.
I'll reserve my review for now. Depends on shipping experience and product
Always have a good shopping experience at this site
Black forest is a win. The peach ice cream and eternally nuts teas were greatly disappointing.
Great to receive some genuine Brit treats just before Christmas.
Very pleased with everything.
Delivery was fairly prompt, too.
Gift recipient liked all the different teas very much.
Fast and easy shopping with quick free shipping that I will use again in the future.
Excellent Service arrived on time with good price mark.
Got the two teas I was looking for and timely email updates. Would buy from again.
Found you guys from a Google search for the tea I was trying to find.
Good quality teas at a fair price and excellent service.
Started with them as they had the best prices for loose leaf tea that I could find. Stayed with them as the quality and service is excellent.
Love to shop this website - great selection of quality tea and other specialty products.
It's always great to shop with your company for these teapot warmers.
The set arrived perfectly packed. No damages Thank you
Awesome selection of teas! The Assam and Ceylon are amazing!
Reasonable prices and seemed reliable
Great product and easy online ordering. It is my favorite tea. Hot or iced!
First time ordering went smoothly and product delivered not damaged.
Love the fact it is so easy to navigate, I found everything quickly
ETS always has a wondrous assortment of teas at good prices.
Purchased on line, very easy. Waiting to use hopefully good
Looking for mint sauce, very happy with results.
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
