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English Tea Store has a rating of 4.7 stars from 3,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
21,488 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
The products shipped quickly and were packaged well
Saw a teapot my friend bought
Excellent tea. A little slow in arriving, and shipping not free.
Had the flavor that I wanted/
Nice website offering affordable and excellent products.
Great selection of teas! Fast service. The Earl Grey Cream tea is a favorite...
Used before noticing it was already expired! Won't order here again!
Easy to order, quality product, packaging is attractive
Great shop. Amazing tea. Lead time is a bit long, but its worth it.
Products ordered were well packed and fresh. Arrived fast. Will be back.
Had the English products I was looking for at a reasonable price.
So fast and easy! The fact that you carry this Irish jam is fantastic!
Dear Alberto, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Glad that Creme Earl Gray Tea is back in stock! Thanks for putting me on the notice list.
I've bought tea several times from your company and find the service excellent.
Great. So happy to have found this site! Good selection at reasonable prices and shipping.
Great. So happy to have found this site!
Excellent service and selection. Will definitely be back.
Recommended by a friend.
Ordering is fast and I received my product just fine.
My colleague from Ireland brought and shared this tea with me and I loved it. She told me where to get it.
Fast, efficient, reliable. Came right as expected.
Because it offered these when I couldn't find them anywhere else.
Website is easy to navigate and products are great! Thank you.
Very easy to find the items I wanted and delivery was fast
Always good quality teas at reasonable prices, shipped reliably with speed
It was very easy once I had decided to go with one style.
It was very easy to find my selections, and to process my order.
Good selection of British Christmas at fair prices. Site is easy to navigate and Checkout.
Great purchase and enjoyed by all who tried these delicious eggs
Not sure why you would solicit shipping protection - never had that proposed expense before,
Gain trust and grow your business with customer reviews.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Theodora, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!