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English Tea Store has a rating of 4.7 stars from 4,585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,648 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Awesome experience and the best price for this item.
Best price and offered free shipping.
Date of experience: March 19, 2023
They do a good job, shipping is fast and got responsive customer support when I needed.
Date of experience: September 17, 2023
Yummy looking food. Can not wait to try them all. Thank You, Pam H.
Date of experience: March 13, 2023
Very good site. Easy to use! Will be coming back when i need more tea
Date of experience: September 10, 2023
I like the peach organic tea. Nice flavor, packaged well
Date of experience: August 9, 2023
Everything ordered arrived as promised in good condition with a few broken cookies.
Had products I wanted available.
Date of experience: January 30, 2023
The English Tea store offers wonderful teas at fair prices!
Date of experience: August 8, 2023
It was great! Everything went smoothly. I would use them again for my next purchase.
I found it on Google. I thought they had the best selection.
Date of experience: August 7, 2023
Date of experience: July 24, 2023
Easy to order from this site. Cannot find in grocery stores
Date of experience: January 27, 2023
Great price, received order in fine condition.
Always like Twining Teas
Price and prior order satisfaction
Date of experience: January 27, 2023
Love your loose tea which is hard to find in stores.
Experience. I have ordered from you before.
Date of experience: February 1, 2023
Everything arrived nicely packed and super fast shipping!
I’m a repeat customer, love their products and fair pricing.
Date of experience: February 1, 2023
After a trip to london and dublin these were great!
Date of experience: January 30, 2023
Quick and spontaneous.
Lots of choices, different designs to choose from.
Date of experience: February 2, 2023
This site is super fun and useful! Was able to find everything I needed for a tea obsession start up kit lol.
Date of experience: October 25, 2022
Very pleased with everything.
Delivery was fairly prompt, too.
Date of experience: May 3, 2023
Love English Tea! Will definitely shop for more stuff
Date of experience: September 24, 2023
Easy to order Web site. Thank you, I will use again
Google recommendation
Date of experience: March 13, 2023
Great site, have ordered before and look forward to doing so again.
Great selections.
Date of experience: February 2, 2023
Great website with lots of options! Love the ability to choose different package sizes as well.
Date of experience: February 1, 2023
The English Dairy Milk bars arrived in perfect condition. I have never had anything but great product and service from this company.
Date of experience: November 26, 2018
Easy to order. Delicious. This tastes as though totally from scratch!
Date of experience: February 6, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Alicia, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!