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English Tea Store has a rating of 4.7 stars from 4,585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,648 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
You had exactly what I was looking for and the prices were very reasonable.
Date of experience: February 6, 2023
I've always loved this store and have had excellent service with awesome products.
One of my favourite shops
Date of experience: February 5, 2023
Awesome... I'm sharing this with my Mom who went to heaven 3 years ago on Christmas: thank you and God bless
I loved the name of the store and their website was so clear and ordering it was simple and hassle free!
Because I love plum pudding and it is difficult to find
Date of experience: December 14, 2019
Awesome... I'm sharing this with my Mom who went to heaven 3 years ago on Christmas: thank you and God bless
Date of experience: December 7, 2019
Not sure why you would solicit shipping protection - never had that proposed expense before,
Date of experience: April 12, 2023
The sugar and creamer are very nice quality but much too tiny.
Color of product
Date of experience: March 29, 2023
This tea leaves my teeth ajar...don't know any other way to describe it.
I was looking for a cheaper, more readily available Irish Breakfast tea that I drink every morning.
Date of experience: August 17, 2023
Interesting, easy to find things, purchased teas and bags for my daughters Bridal shower tea.
Nice web site and easy to use.
Date of experience: August 19, 2023
My order was processed and shipped to me in a reasonable amount of time.
After living in England for over 30 years, I liked PGTips tea the best. PGTips is no longer available in my town, Worlld Market closed and since COVID it is no longer available at my local grocery store. When I googled Englsih tea your add was revealed. I ordered some and was pleased with your prompt service.
Date of experience: February 4, 2023
Have been searching for Sharwood's Major Grey chutney, and was very happy to find that the English Tea Store still had some in stock.
I had been looking for it both in local grocery stores and online and knew that the English Tea Store had carried the Sharwood brand in the past.
Date of experience: August 14, 2023
Box was falling apart, had to use wood glue on all corners and hinges. Yea bags were not placed in upright position
Date of experience: November 26, 2022
Dear Kelsey, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good selection of Earl Gray teas at an affordable price.
Date of experience: February 8, 2023
I always find some good deals on biscuits and chocolate
Date of experience: February 8, 2023
Did not see the large biscuit assortments you had last year. They were very good, was hoping to reorder.
Date of experience: October 16, 2022
Did not see the large biscuit assortments you had last year. They were very good, was hoping to reorder.
Date of experience: December 23, 2021
An excellent shopping experience. Items arrived before promised.
Had the exact product I was looking for.
Date of experience: February 7, 2023
Loving my Purple Pansies! What a beautiful tea set!
Ordered from them before -- very likely will again.
Date of experience: February 7, 2023
Great purchase and enjoyed by all who tried these delicious eggs
Date of experience: April 13, 2023
Easy to use site! Unfortunately, this time it was missing some of our favorites, which were unavailable.
Good prices, easy to use site, wide selection of products.
Date of experience: November 30, 2022
Easy to use site, but missing some of our favorites which were unavailable.
Date of experience: November 9, 2022
Tu! Appreciate your help! Enjoying them very much!
Date of experience: March 29, 2023
Excellent product at a fair price delivered quickly. Very happy,
Date of experience: September 11, 2023
Tasty teas, fast delivery, great prices. Blood orange is my favourite!
Date of experience: February 10, 2023
Good experience. I wish you carried English bone china teapots.
Because I lived in England and came to love English tea and English toffees, among other things British.
Date of experience: February 9, 2023
Easy to shop on website, all our favorites were right there, and everything shipped well.
Date of experience: August 19, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Geen B, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!