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English Tea Store has a rating of 4.7 stars from 4,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,648 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Easy to shop on website, all our favorites were right there, and everything shipped well.
Date of experience: August 19, 2023
The honey arrived quickly and is delicious! We used it for a give away in Sunday School.
Date of experience: February 8, 2023
Quick delivery - love this marmalade - great price!
Date of experience: August 20, 2023
Easy to find what I was looking for, fast shipping and good communications.
Date of experience: June 18, 2023
Have been ordering this for quite a while. It always arrives on time and in good shape.
It is the first place I have been able to find real Breakfast tea that tastes like it is supposed to taste.
Date of experience: February 12, 2023
Great store teas. Easy ordering and quick delivery.
They have good prices for the tea I like.
Date of experience: June 16, 2023
My order went through immediately. Well
Packaged and speedy delivery.
Heinz salad cream availability.
Date of experience: June 16, 2023
I like this tea. Tart, but add a little honey and it's delicious.
Date of experience: February 14, 2023
It was a very good experience. Thank you. I will be purchasing more goodies.
Date of experience: March 21, 2023
Shipped quickly. Had ice packs to keep items cold. Very satisfied.
Date of experience: February 16, 2023
Great selection of items. Loose tea choices are lovely. Fast delivery! Will order again. V
Date of experience: February 18, 2023
Purchased 3 teapot and love all of them. Giving one as a birthday gift.
They have the best selection
Date of experience: February 13, 2023
It was very easy once I had decided to go with one style.
Date of experience: April 15, 2023
It was very easy to find my selections, and to process my order.
Date of experience: March 5, 2023
Arrived on time, well-packaged, contents just as ordered. 5 stars
Prior purchases, always good expeeience, never problems.
Date of experience: March 21, 2023
They were all delicious, and will definitely be reordered sometime.
Date of experience: March 20, 2023
Take the advice and get cooler. Just wish cold pack was closer to cream. Good products.
Fast delivery to MD. Good quality. Have used them before
Date of experience: August 27, 2023
Overall great experience. Fresh product, shopped quickly.
Date of experience: February 17, 2023
Nice selection and good guidance for ordering perishables.
Date of experience: August 25, 2023
It's not just the selection of teas, which is impressive in itself, but all the other products they carry. Nothing I've ordered has ever disappointed me.
Date of experience: March 22, 2017
Easy to order, product arrived timely and well packaged.
Because of the tea kettle which I selected from internet browsing.
Date of experience: August 25, 2023
Found wonderful food items which you can't find in stores. Will definitely be a repeat customer.
Date of experience: February 19, 2023
Always have a good shopping experience at this site
Date of experience: May 10, 2023
Excellent service and selection. Will definitely be back.
Recommended by a friend.
Date of experience: April 19, 2023
Never had a lost or damaged package.Usually delivers before scheduled arrival.
Provide hard to find Irish and English products.
Date of experience: March 21, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
