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English Tea Store has a rating of 4.7 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,623 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Easy, fast and has just what I wanted/needed. Price was right for a product like tea.
Date of experience: October 27, 2022
Website is easy to navigate and products are great! Thank you.
Date of experience: April 16, 2023
It was very easy once I had decided to go with one style.
Date of experience: April 15, 2023
It was very easy to find my selections, and to process my order.
Date of experience: March 5, 2023
First timer received a little late, mail said had to change address
I love green tea
Loved the 2 cup pots
Date of experience: October 9, 2019
Date of experience: October 2, 2019
Arrived well packed & beautiful— speedy delivery—— just a perfect tea pot!
Reasonable price
Date of experience: March 3, 2023
Everything was wonderful. Good service with quick delivery.
I was looking for your orange biscuits so looked on internet and your site came up. First time shopping with you but will order again I am quite sure.
Date of experience: August 15, 2022
Easy to make an order. Timely sale. Delivery was as advertised.
Date of experience: November 19, 2016
Prompt delivery of ordered products. Other British items on the website makes for fun browsing.
Multiple tastes of teas I like. Especially British teas in decaf varieties. The regulars appear in the stores the decaf not so much.
Date of experience: January 17, 2023
Excellent experience! I can always rely on English Tea Store for quality and prompt service.
Date of experience: July 11, 2022
Easy to navigate, great selection. I will be back for more.
Date of experience: January 7, 2023
I'm so happy you exist. Excellent products and service at a very reasonable price.
Date of experience: October 31, 2022
Excellent service and selection. Will definitely be back.
Recommended by a friend.
Date of experience: April 19, 2023
Ordering is fast and I received my product just fine.
Date of experience: April 18, 2023
My colleague from Ireland brought and shared this tea with me and I loved it. She told me where to get it.
Date of experience: August 10, 2022
Fast, efficient, reliable. Came right as expected.
Because it offered these when I couldn't find them anywhere else.
Date of experience: April 17, 2023
Happy with service and product was reasonable price.
Date of experience: November 23, 2016
Very easy buying however upon receiving items teapot and creamer cup were broken.
My daughters really wanted a real tea set!
Date of experience: August 4, 2020
Date of experience: July 25, 2020
We have enjoyed Crackers every Xmas for years. This kids and adults get a kick out of them.
Date of experience: November 20, 2016
The package was delivered very nicely packaged and air tight.
After a basic search, English Tea Store had the better variety to choose from and flexibility in quantity.
Date of experience: March 5, 2023
Black forest is a win. The peach ice cream and eternally nuts teas were greatly disappointing.
Date of experience: August 14, 2022
Wonderful to get mince pies in the US! Very happy.
They offered mince pies.
Date of experience: January 18, 2023
Good tracking and notifications, merchandise was well packed, too.
It had the holiday item I was looking for at a reasonable price.
Date of experience: October 31, 2022
Glad that Creme Earl Gray Tea is back in stock! Thanks for putting me on the notice list.
Date of experience: April 21, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
