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English Tea Store has a rating of 4.7 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,596 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
It is was good something different out of the ordinary
Date of experience: December 29, 2022
Used before noticing it was already expired! Won't order here again!
Date of experience: April 23, 2023
Products ordered were well packed and fresh. Arrived fast. Will be back.
Had the English products I was looking for at a reasonable price.
Date of experience: April 22, 2023
Everything arrived quickly and was as I expected excellent will be ordering again
Date of experience: November 3, 2022
Great shop. Amazing tea. Lead time is a bit long, but its worth it.
Date of experience: April 22, 2023
Easy to shop. Great products and I Love their tea!
Date of experience: November 3, 2022
Quick and easy order. Liked video on Cobalt Betty. Is exactly what I expected.
Product I was looking for at the right price.
I needed a good tea pot.
Date of experience: October 10, 2019
Quick and easy order. Liked video on Cobalt Betty.
Date of experience: October 2, 2019
Had a great experience with your company will order from you again
Found you on line
Date of experience: January 21, 2023
I've always loved this store and have had excellent service with awesome products.
One of my favourite shops
Date of experience: February 5, 2023
Purchased on line, very easy. Waiting to use hopefully good
Looking for mint sauce, very happy with results.
Date of experience: April 25, 2023
Excellent tea. A little slow in arriving, and shipping not free.
Had the flavor that I wanted/
Date of experience: April 24, 2023
The products shipped quickly and were packaged well
Saw a teapot my friend bought
Date of experience: April 24, 2023
All the different varieties of tea are delicious and it was shipped fast.
Date of experience: July 15, 2022
No problem ordering and receiving my product
I would order again
Recommended
Date of experience: March 9, 2023
I appreciate the July discount and lovely products!
Date of experience: July 6, 2022
Love this store I've ordered several times and have never been disappointed.
Date of experience: September 18, 2022
Good selection of Earl Gray teas at an affordable price.
Date of experience: February 8, 2023
I always find some good deals on biscuits and chocolate
Date of experience: February 8, 2023
Did not see the large biscuit assortments you had last year. They were very good, was hoping to reorder.
Date of experience: October 16, 2022
Did not see the large biscuit assortments you had last year. They were very good, was hoping to reorder.
Date of experience: December 23, 2021
Delivery was fast. The tea set I ordered is beautiful.
Selection of items
Date of experience: November 6, 2022
Easy to Order. I think free shipping should start at $30. But, the products were good.
Date of experience: January 11, 2023
Arrived on time in good shape.
I will shop here again.
Product description.
Delivery time.
Date of experience: January 11, 2023
Came well protected and mint condition love the sets
Date of experience: January 5, 2017
The tea arrived well packaged, in good condition and promptly.
It is hard to find excellent black tea varieties.
Date of experience: January 2, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Theodora, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!