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English Tea Store has a rating of 4.7 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,597 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
Worth every penny, looks amazing, very bright and patriotic.
Date of experience: December 31, 2016
Love the ease of locating products and free shipping is always great!
Date of experience: November 5, 2022
ETS always has a wondrous assortment of teas at good prices.
Date of experience: April 26, 2023
Excellent customer phone service. The product arrived in a timely manner.
Thanks
They carried the product that I was seeking.
Date of experience: March 14, 2023
First time ordering from this site! Well packed and delivered!
Date of experience: September 21, 2022
Love everything I have bought there. Especially the specialty tea and chocolate
They don’t have this great stuff anyplace else, at such a great price.
Date of experience: March 11, 2023
Easy to order Web site. Thank you, I will use again
Google recommendation
Date of experience: March 13, 2023
Very fast and delicious no trouble at all ordering thank you
Was looking for better tea than grocery store found on internet
Date of experience: January 23, 2023
My experience was great. Quick delivery and good products
Saw and ad for it
Date of experience: January 23, 2023
Quality, fair pricing, quick delivery. Will buy again.
Date of experience: January 23, 2023
Great. The toffee was amazing and I will order again. As it came in orderly fashion.
I thought they would have great toffee and they did. It was a random pick.
Date of experience: January 23, 2023
Easy. Simple. Can't wait to get my toffee
Date of experience: January 1, 2023
Very small. Would not have ordered them had I known this.
E-mail looked like the products were great.
Date of experience: January 19, 2023
High quality food products, shipping was super fast.
They sell clotted cream.
Date of experience: November 7, 2022
It's been very easy to navigate and place my order!
Date of experience: December 27, 2022
Date of experience: December 20, 2022
Awesome selection of teas! The Assam and Ceylon are amazing!
Date of experience: April 28, 2023
Reasonable prices and seemed reliable
Date of experience: April 27, 2023
Great product and easy online ordering. It is my favorite tea. Hot or iced!
Date of experience: April 27, 2023
Loved the products…arrived in perfect condition! Will enjoy for a long time!
Date of experience: February 26, 2023
Am really interested in trying Scottish breakfast tea.
Am shopping on line because of Covid-19. The English Tea Store offered bulk tea that I could make strong enough for my morning pot of tea and at a reasonable price.
I go back and forth between English and Irish Breakfast tea, and now Scottish, too.
Date of experience: August 15, 2020
Date of experience: August 5, 2020
I love your Earl Grey Cream tea. Nothing else is like what you have.
I have been buying from here for years.
Date of experience: March 10, 2023
Great website with lots of options! Love the ability to choose different package sizes as well.
Date of experience: February 1, 2023
An excellent shopping experience. Items arrived before promised.
Had the exact product I was looking for.
Date of experience: February 7, 2023
Loving my Purple Pansies! What a beautiful tea set!
Ordered from them before -- very likely will again.
Date of experience: February 7, 2023
I didn't have to contact the company, so my experience went that smoothly.
My mother loves cuppa and we have been having trouble finding it. From a source that it would be fresh and well we found it.
Date of experience: September 24, 2022
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Kathryn, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!